AutoNation Chrysler Dodge Jeep Ram Katy

asked to check tires because they were low, due to cold weather, while getting Pacifica van/scheduled service per contract. Also asked to check maintenance codes for transmission lurching randomly on accel weather, while getting Pacifica van/scheduled service per contract. Also asked to check maintenance codes for transmission lurching randomly on acceleration between 2/3rd gear. same person returned vehicle to me and I found tire pressure not checked/ at same pressure as before, 32 psi, still below suggested 36psi. Was told nothing wrong with transmission it has jerked twice since the service and van has less than 20k miles still. not sure what sanitize is/should look like, but didn't look different inside. More

It was the right deal with my trade in. They were very fair while other dealers were trying to take advantage of their low inventories. They were very fair while other dealers were trying to take advantage of their low inventories. More

Scheduled appointment at 11:30, asked again at 2:30 if it was almost done? And the Employee told me they were working on it, at 3:00 went to check again , come to find out they hadnt started on it. What was was almost done? And the Employee told me they were working on it, at 3:00 went to check again , come to find out they hadnt started on it. What was the whole point of scheduling if it doesnt matter ? Horrible experience. First time at Auto Nation since we purchased a New Vehicle here . More

Not good customer service. Car was not properly inspected and had many issues. Did not purchase vehicle after all. Car was not properly inspected and had many issues. Did not purchase vehicle after all. More

Awesome service and communication. Highly recommend this team. I will be returning for future service. Highly recommend this team. I will be returning for future service. More

I've had the best experience servicing my Jeep Grand Cherokee at AutoNation CDJR Katy. The employee's name is Omar, was very thorough, and took the time to explain the situation, and took care of the ca Cherokee at AutoNation CDJR Katy. The employee's name is Omar, was very thorough, and took the time to explain the situation, and took care of the car and returned in a timely manner. More

They really go beyond to make a sell idk if that's a good or bad thing process time could be a little less but overall I'd recommend giving them a shot at earning your business or bad thing process time could be a little less but overall I'd recommend giving them a shot at earning your business More

Omar was very attentive on answering my messages and explain my doubts. The service took to long time for a just simple service and I stay with no car for 4 days, this an opportunity of improvement beca explain my doubts. The service took to long time for a just simple service and I stay with no car for 4 days, this an opportunity of improvement because it was quite simple diagnostic to do. More

The manager was very informative about how the vehicle charging system. Alejandro, customer services technician was understanding. charging system. Alejandro, customer services technician was understanding. More

I waited 6 weeks for slush mats and a headliner insulation to arrive. I also specifically asked to have a tire pressure sensor replaced because a tire installer (not the dealer) previously broke i insulation to arrive. I also specifically asked to have a tire pressure sensor replaced because a tire installer (not the dealer) previously broke it. When I arrived, for my scheduled appointment, the dealer took 7 hours and then told me they needed my vehicle overnight because they did not have the tire pressure sensor in stock and needed to order it. Very poor preparation. More