AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

I have bought two trucks from AutoNation KDR and just had to get my truck repaired due to a broken belt. Firas my service adviser was patient and his customer service was excellent. Highly recommend Katy D to get my truck repaired due to a broken belt. Firas my service adviser was patient and his customer service was excellent. Highly recommend Katy DJR! More

Does not honor quote. Won’t cover faulty parts. Never returning to this dealership again. Won’t cover faulty parts. Never returning to this dealership again. More

Avoid this dealership. Vehicles are outrageously marked up. You will be charged for add on that are not installed or performed. (Wheel locks, paint protection, interior pro Vehicles are outrageously marked up. You will be charged for add on that are not installed or performed. (Wheel locks, paint protection, interior protection). The extended warranty will be slipped into your deal and then when it's time to use it, nothing will be covered somehow. When you bring it for service days will pass without it being looked at and no communication to the customer. John Collings and Jimmy cuck should be removed from their management positions if there is no improvement. More

Great service understanding and done in a timely matter. My needs are ment and always are done in a timely matter. My needs are ment and always are done in a timely matter. More

They have Great Customer Service! ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but he was great!! Thank you guy who's name I forgot!! More

Once again I called AutoNation Katy and ask about a few items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had a items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had another appointment and I never mentioned it. Your’s and My Service advisor once again let a happy customer on his way. Diego explained every thing they completed on my Jeep Gladitor. He always shows up with a smile and really cares about his position as a Service Advisor. If I was Still a GM and not retired I would try and steal him. Diego is a true asset to AutoNaton Katy. This whole company is truly 2nd to NONE. Mike & Allie Bratcher More

Anthony was great. He answered all of my questions and my vehicle was serviced on time. AutoNation is my go to dealer! 10/10 He answered all of my questions and my vehicle was serviced on time. AutoNation is my go to dealer! 10/10 More

AVOID AT ALL COST. This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The service This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The services were completed on 3/13. I incurred ~$2,000 in rental expenses waiting for my vehicle. There were ridiculous delays with the tech, the car sat 6 days before they even looked at it. Then after looking at it there was additional wait time for servicing. The lack of proactive communication, I had to follow up to get updates quite often. And when my assigned associate was out according to them no one else in the shop can give an update. And if the originally assigned tech got behind, the vehicle couldn’t be assigned to another tech. It felt like they honestly have a full call center staff of representatives and a 1/3 of that in technicians meaning the ability to work on your vehicle is extremely limited. It was horrific. The experience was so bad I refused to buy my oldest son the Jeep Cherokee he wanted. In fact, I told all my family to NEVER EVER BUY A JEEP. I was considering buying the Jeep Wagoneer as our family's next vehicle and have since decided to go with an Infiniti. I called and spoke the services manager...she was no help at all. Now that I have my vehicle I want my experience to be shared on social media. I will never service or patron AutoNation again, I recommend you drive further to support another Jeep dealership. The worst part about all of this is that throughout the entire process there was always a feeling of zero empathy, no urgency, a lack of proactive engagement. It always felt like “man, I would be furious if I were you but oh well sucks for you.” Nobody cared one ounce that I had to call and text them proactively 7-10 times a week to get any traction. I had to go up there personally over and over again. Please please do not patron this dealership you will regret it. More

service associate John is #1 service associate John is #1 service associate John is #1 #1 service associate John is #1 More