AutoNation Chrysler Dodge Jeep Ram Mobile

Fast and friendly. Came in at 4pm for a test drive and was done with paperwork and driving home by 5:15. Courteous and professional every step of the way. was done with paperwork and driving home by 5:15. Courteous and professional every step of the way. More

The best dealership I have every see they are compassionate ,kind ,and helpful. They take their work seriously. I appreciate working with Mr Kenny Baker awesome person an hard working. He tries compassionate ,kind ,and helpful. They take their work seriously. I appreciate working with Mr Kenny Baker awesome person an hard working. He tries his best to keep his customers happy 😊 I love that about AutoNation Dealership. Thanks for everything. MS. Barbara Henderson More

They were friendly and excited to help me and the mechanic did a very good on my car and runs like a new vehicle!!! Thanks mechanic did a very good on my car and runs like a new vehicle!!! Thanks More

I don't know where to start, came in from out of town for service and vehicle inspection. Service manager James Pate and service representative Michael Robinson blatantly lied to me stating that my rotors w service and vehicle inspection. Service manager James Pate and service representative Michael Robinson blatantly lied to me stating that my rotors where bad and that I needed brake pads. I said show me. I am a mechanic and know vehicle brake systems. These service representatives walked me to my vehicle and had not even remove the tires to inspect said brakes. I told them remove my vehicle from their shop or I would call the police. in addition James stated that he witness the mechanic changing my oil and that was completed, however I saw the mechanic and he was filling my oil. I told James that he had blatantly lied to me reference said oil change also. Safety issues in addition where observed i.e. during my tire rotation they did not use a torque wrench and only where using a phematic impact without adjusting said air pressure. This failure could result in a serious or possibly deadly accident. Please do not patronize this establishment or do at your own risk. More

Not good Went in looking for an Aspen. The used car dealer found one in California for a note I could afford, and had no miles on it. The manager came over and Went in looking for an Aspen. The used car dealer found one in California for a note I could afford, and had no miles on it. The manager came over and said no because I might not buy it. Then why would I come in there looking for a specific vehicle? The man with too much belly said no to a deal that walked in and found him. That's not good salesmanship, or business at all for that matter. Good luck Autonation Jeep, your gonna need it the way you turn down customers. More

We bought used car We had a great experience at Autonation. Mobile. Salesman Sharmacus Mack was patient, highly knowledgeable about the car, and overall very pleasant to We had a great experience at Autonation. Mobile. Salesman Sharmacus Mack was patient, highly knowledgeable about the car, and overall very pleasant to deal with. The Dodge Journey was just as represented. I would highly recommend if you are looking to buy a car in the Mobile area that you contact Shamarcus Mack at Autonation. More

Incompetent Service Department! Not very long ago, I bought my wife a "Certified" used Jeep. The jeep looked good and the sales staff was very nice. The next day, I took it to my mec Not very long ago, I bought my wife a "Certified" used Jeep. The jeep looked good and the sales staff was very nice. The next day, I took it to my mechanic to give it a once over. He identified two issues, the first was not big, just worn rear shocks. The big problem was a leaking rear axle seal. Within three days of the purchase, I took it back to the dealer to look at the items my mechanic identified. The dealer took the Jeep to be checked, their "EXPERT" technician, said there was nothing wrong and there was no leak. Needless to say, this was a LIE. He either didn't check, or he's incompetent, or the dealer just said a simple "UP YOURS" to my report of an issue. A week or so later, I had my mechanic pull the rotor to discover a completely compromised emergency braking system. I showed pictures to the sales manager, who promised he would talk to the GM and get back to me. It has been 8 weeks and nothing but silence. Fair warning to anyone doing business with this group, even "Certified" doesn't really mean anything. More

Refuses to fix their poor work. Made an "appointment". 2 weeks later they get around to looking at it, claimed more damage than was present and refused to fix something they've alre Made an "appointment". 2 weeks later they get around to looking at it, claimed more damage than was present and refused to fix something they've already been paid to fix once by Chrysler. Won't answer phones or return calls in a timely manner. Avoid at all costs. More

Worst service dept. ever... Needed to have 2 tires replaced and a few software recalls done. Called ahead for an appointment and they already had my name and vehicle info in thei Needed to have 2 tires replaced and a few software recalls done. Called ahead for an appointment and they already had my name and vehicle info in their systems from a previous recall. I arrived 15 minutes prior to my scheduled appointment time of 10AM. So when I arrived at 9:45AM I told the service associate that I wanted two new tires on the front, rotate the fronts to the back and get a front end alignment. I told her I didnt care what tires she got as long as they were the same size. I also reminded her about the software recalls. She said "no problem, but it could take as long as two hours for everything". I said that was fine, so I waited in the service lobby. 30 minutes later I received a text message from the dealership that my vehicle is ready for pick-up. I showed it to the service associate knowing it was not correct.She confirmed and didn't know why I received it. At 12:15PM I was walking outside figuring that my truck may be getting close. There in the parking lot I see my truck....still with the old tires. Its been 2 1/2 hours now. I then inquire about the work and she stated that they didnt have the tires for a 2015 RAM 1500 pickup AND none of the recalls had been done. What?! She promised to expedite the recalls while she tries to get tires coming. I sat there for another 2 hours and 45 minutes only to find out the recalls had been done but they didnt have time enough to get the same tires (stock) that were already on it. So basically I spent 5 1/2 hrs sitting in a dealership and left without having the main issue resolved which was getting 2 new tires. She could have told me as soon as she found out that they didnt have the tires and I would have rescheduled or went elsewhere. More

Will now honor service Had my jeep repaired in November for service 4 wheel drive. Cost 950. 3 weeks later light was back on. Dealer wanted to charge me again to repair. A Had my jeep repaired in November for service 4 wheel drive. Cost 950. 3 weeks later light was back on. Dealer wanted to charge me again to repair. According to Jeep forums its common known problem. More