AutoNation Chrysler Dodge Jeep Ram North Phoenix

My first time to use this dealership. I went to get oil change. When I got home I decided to look under the hood. There was oil spilled on the engine and a puddle of oil by the oil cap. They could have change. When I got home I decided to look under the hood. There was oil spilled on the engine and a puddle of oil by the oil cap. They could have cleaned that up but didn't. I cleaned it up. I'm not impressed. Also left an oil ring where they sat the oil cap during service. Service advisor was nice. More

I have been bringing my Jeep to this dealership for service since I purchases it brand new in 2017. After this last time, I will never take my car there again. Nicholas was absolutely rude, the minute service since I purchases it brand new in 2017. After this last time, I will never take my car there again. Nicholas was absolutely rude, the minute I walked in for my appointment he held his finger in the air to stop me. His approach was extremely rude from start to finish. 2 previous service advisors had promised me a service discount for all future services, which have been applied in the past and he was able to see. He fought me on it for quite some time and did not want to offer it again. He even put down the advisors I previously worked with. My vehicle was dropped off at 4 pm which was my appointment time, and he said it takes about an hour to be ready, and they close at 6 pm, but that I have to leave my car overnight because he cannot get it done as scheduled. To top it off, usually they run your car through a car wash at the end of each service (at least they did every single time the past 4 years), and when I picked up my car it was FILTHY. Never again. More

Sales person Eddie Parker was the man! Great, fun, efficient, dream achieving experience. Thank you. efficient, dream achieving experience. Thank you. More

To start, the service department is extremely difficult to find. It’s at the end of a long street and not marked well. Also, the customer service is terrible. I was never greeted when I arrived for my serv to find. It’s at the end of a long street and not marked well. Also, the customer service is terrible. I was never greeted when I arrived for my service appointment. I finally (after sitting & waiting in my car) had to get up and walk inside to state my arrival for an appointment only to be told to wait outside by my car and he would be out. After waiting again, my advisor came out and had no idea what I was there for. Apparently when you schedule an online service appt. there is no record available for the service advisor. I was there for my 20,000 maintenance but was talked out of that and only ended up with an oil change and tire rotation. The appt. took about 2 hours of which 1 hour my car sat in the parking lot with the window down AFTER the service was completed. My car was then returned, I paid and got home to realize there was oil/grease handprints all over the outside of the car and one grease fingerprint on the interior headliner. Completely unacceptable! I called and was told to bring my car back in for a detail to address the issues. Not one single person ever apologized for the condition in which my car was returned and to top it all off, the grease print did not come out of the interior. My car is less than 2 years old and I am beyond frustrated at this point. More

Sam and staff were Very persistent in attempting to diagnose my Jeep’s issues dispute not correcting the issue. diagnose my Jeep’s issues dispute not correcting the issue. More

Samuel Peirce was a fantastic Service Advisor. He listened to our service concerns, carefully noted and made sure they were addressed promptly and to our full satisfaction. Thank you. listened to our service concerns, carefully noted and made sure they were addressed promptly and to our full satisfaction. Thank you. More

Service was quick and low costs/no costs because vehicle was warrantied. Use web to schedule and it make everything easy. was warrantied. Use web to schedule and it make everything easy. More

Staff was great. Unfortunately they had to keep overnight and that was a little tough over all good service. overnight and that was a little tough over all good service. More

Great service, took care of everything noted in service request in a timely and professional manner. request in a timely and professional manner. More

It was a great experience coming into the dealership compared to any other. We knew what we wanted and there wasn’t any additional push to go a different way. compared to any other. We knew what we wanted and there wasn’t any additional push to go a different way. More