AutoNation Chrysler Dodge Jeep Ram North Phoenix

Updated - svc appt 6/09/22: Having been to this dealership and service several times, this time was for my Challenger. My original appointment was with another service advisor and on arriving, the dealership and service several times, this time was for my Challenger. My original appointment was with another service advisor and on arriving, they turned out to be short-staffed. Carl stepped in to assist who, quite frankly, is awesome. His knowledge is on par, very fun and nice, provided great information, fixed my account to reflect both cars and overall made the experience enjoyable. I would give him 5 stars for his knowledge and customer service. The service center could use some attention in terms of backfilling. Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication. Overall, my experience was pretty good. The Service Adviser, Bert Wells was very nice although whatever is underway now has caused a huge issue with them being backed up with several cars waiting and half their service area was blocked. I had to leave my car there overnight and was not provided status the next day until I called several times. After diagnosis, while they found the issue, they stated the car was in an accident which is simply not true (I have a friend who is a master mechanic and he confirmed this as well). The vehicle history is clean and I am the first solo owner. They did mention some service it needs and and had I been called with the diagnosis prior to the pickup I would have had them do the service. More

This service department provides excellent service and truly cares about its customers. I trust them with my vehicle. truly cares about its customers. I trust them with my vehicle. More

The people was really nice and professional. The salesman we had Mario was kind and really took the time to know us instead of trying to Dale us. The salesman we had Mario was kind and really took the time to know us instead of trying to Dale us. More

My service assistant, Carl, was fantastic and unfortunately the last time I came in was provided incorrect information which led to a longer wait time on a possible serious recall. I thank Carl f unfortunately the last time I came in was provided incorrect information which led to a longer wait time on a possible serious recall. I thank Carl for steering me in the right direction and giving me proper correct information about my vehicle. He was knowledgeable,considerate and efficient. More

Took my Ram 1500 in for 100k servicing and showed up an hour early on accident. They were still able to get me checked in no problem. David kept in contact of any other issues that popped up during the ser hour early on accident. They were still able to get me checked in no problem. David kept in contact of any other issues that popped up during the servicing which was great. Always friendly staff when I go and usually decently time to get my vehicle back. More

Great fast service with good communication. My truck runs awesome and it was a hassle free experience, I’ll definitely be coming back to the dealership again. My service writer let me know as s My truck runs awesome and it was a hassle free experience, I’ll definitely be coming back to the dealership again. My service writer let me know as soon as the problem was figured out and as soon as it was ready for pick up. Great service! More

Nicholas Thomas our service advisor is very knowledgeable and confident which makes us very comfortable and trusting bringing our vehicle for service. and confident which makes us very comfortable and trusting bringing our vehicle for service. More

Great experience buying our new Jeep in fact recommended our daughter and she bought a Jeep too our daughter and she bought a Jeep too More

David went out of his way to give me excellent service. Very happy with the service. I would recommend the dealership. Very happy with the service. I would recommend the dealership. More

Carl always helps me and always great service. He always informs me of pick up. He always informs me of pick up. More