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AutoNation Chrysler Dodge Jeep Ram North Phoenix
Phoenix, AZ
1,370 Reviews
If you're shopping for a new or used vehicle in Phoenix, be sure to visit AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Located just off of the 17 near Bell Road, our showroom is easy to find, too. So whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,370 reviews
May 30, 2022
Really poor experience and cannot get the service manager to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that t to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that the rear driver side tire was registering low @ 28 lbs when I started the truck and that I wanted them to check the tire for damage that would need repair. I arrived @ 7:30 and was given an estimate of 8:15 for completion as I was waiting it was finished at 9:30 or so I thought. They actually failed to do the tire rotation and also never checked the tire for damage. As I was now running late I got in and started driving and the TPMS warning came on low tire pressure. I called the service advisor and he said oh the tech said he couldn't find the wheel lock key so he didn't do the rotation. The key was in the truck! no one ever mentioned it or asked if I had the key they just didn't do the work. Remember it took 2 hours to do an oil change and cabin filter change. I asked the advisor to have the service mgr call me and I have not heard from anyone. I have contacted Chrysler customer care as I took the truck to Discount Tire to have it checked and there was a nail in the tread and since I tow an RV trailer is a serious safety concern. I plan on contacting the dealership general manager next to see if the indifference toward customers is pervasive and comes from the leadership. More
by SSSHEAR
Employees Worked With
David Flaningam
May 30, 2022
The trip from Gilbert was worth it! Each of the members of the staff I encountered were so friendly and helpful. It was the best car purchase I have ever had! Each of the members of the staff I encountered were so friendly and helpful. It was the best car purchase I have ever had! More
by Dcnrichardmoser
Employees Worked With
Dan, Naomi
May 27, 2022
Ahmed was great! Very polite and handled my Jeep's service promptly. Everything thus far from this dealership has been fantastic and worth the drive. Very polite and handled my Jeep's service promptly. Everything thus far from this dealership has been fantastic and worth the drive. More
by dan.topel
Employees Worked With
Ahmed
May 27, 2022
I had a great experience there, the sales men were very helpful and friendly !! I would recommend auto nation to anyone looking to purchase a car . Its a wonderful car lot, They really seem to treat cust helpful and friendly !! I would recommend auto nation to anyone looking to purchase a car . Its a wonderful car lot, They really seem to treat customers like family there , it’s the best experience I had at a car lot . More
by Heather.jones1121
Employees Worked With
Zack General manager, and finance man. They we’re all awesome!!
May 26, 2022
We purchased a new vehicle 18 months ago from AutoNation and now it has just over 20k miles on it. It has been in the shop 9 times for several different issues. This last issue causes the brakes to vibrat and now it has just over 20k miles on it. It has been in the shop 9 times for several different issues. This last issue causes the brakes to vibrate, shake, and pulse like the ABS is activated. Took the car in 4 times and they've had it for more than 45 days just this year. Filed a Lemon Law claim one month ago. Someone at the dealership acknowledged to our attorney that the complaint was received and that they would contact us the same day. It's been more than 2 weeks now - no call. I have to borrow a vehicle from my disabled mother just to get the kids back and forth to school. Sadly, this lack of communication is par for the course. We had poor communication during the sales process, poor communication during routine service, and now poor communication with a significant issue. Just avoid if at all possible. Oil changes take days. They will hold on to the vehicle and won't tell you what is going on unless you pester the snot out of them. And heaven forbid you have a significant safety issue....... Lastly - my service rep - Ahmed - has been the one bright spot in all of this. He is understanding, listens to my concerns, and is genuinely helpful. It's too bad the management there is so utterly useless. More
by twelfelt
Employees Worked With
Tom Schnelle, Steve Rogers, Ahmed Atroon
May 26, 2022
This dealership is both convenient and supportive. My Service Tech Nicholas Thomas has always been and continues to be the reason I get my vehicles serviced here. My Service Tech Nicholas Thomas has always been and continues to be the reason I get my vehicles serviced here. More
by Carmen Marie
Employees Worked With
Nicholas Thomas
