AutoNation Chrysler Dodge Jeep Ram North Phoenix

The service member for our repair was really kind and communicative. But...our car (after 1 year of purchase) had a major engine issue that was covered under the warranty we purchased at Autonation. We communicative. But...our car (after 1 year of purchase) had a major engine issue that was covered under the warranty we purchased at Autonation. We had to wait a week for the repairs because of the loopholes to use our warranty- then the repair was not done right and our car is back in the shop again for -who knows how long? The whole process has been incredibly inconvenient and frustrating for us (the customers) and everything has been on our time and dime (gas to drive to and from multiple times, towing, rental car). This whole process screams to never purchase from Autonation again. More

Awesome fast customer service thank you , always have an amazing experience bringing my vehicle in. amazing experience bringing my vehicle in. More

I bought a car from this business and I was told the tires were good. A month later I take the car in to get the oil changed. The person who I talked to said I need brand new tires and an alignment whic tires were good. A month later I take the car in to get the oil changed. The person who I talked to said I need brand new tires and an alignment which would cost approximately $1000.00. Is this how honest businesses operate? Sell a car and say everything is good and then have to purchase new stuff one month later because the services section say it needs to replaced? I think the person who sold me the car was honest but I don't trust the services department. I think the tires are good and I think he's trying to get me to pay more for something that shouldn't be necessary quite just yet. I bought the car from the same business a month before I got the oil changed at that same business. More

I brought 3 vehicles, for different types of repairs, and also detailing 2 trucks. The customer service was awesome. Thanks to Nate and Mark. also detailing 2 trucks. The customer service was awesome. Thanks to Nate and Mark. More

I think the management of the service dept is solid but they seem to turnover a decent amount of service advisors. Most recently, we ordered a part that needed replacement and it took about 2 months to ar they seem to turnover a decent amount of service advisors. Most recently, we ordered a part that needed replacement and it took about 2 months to arrive. During that time there wasn't a lot of communication about the ETA and even after the 1st advisor left, no one called or reached out. I will say that once I spoke to a manager the process went smoother but not faster. I know they are at the whim of MOPAR but 2 months felt like a long time. When there was another delay in the last week of the wait for the part, they did find an alternative source for one that they could get sooner. This was appreciated. They actual replacement service was quick and the part is functioning well. More

Excellent service during the busy holidays season. Went over and above to repair my turbo rather than replacing it. Saved me thousands! Went over and above to repair my turbo rather than replacing it. Saved me thousands! More

Had a service appointment. Car was not looked at for 6 DAYS...no call from service advisor to update regarding status. Can't recommend AutoNation on Bell Road for service. Car was not looked at for 6 DAYS...no call from service advisor to update regarding status. Can't recommend AutoNation on Bell Road for service. More

service was fast and easy, I have had most my service done here. good job boys done here. good job boys More