AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Service technician Carl did a great job. Highly recommended! Advocated for me for warranty repairs and got me taken care of with spending very little money. Much appreciated. Highly recommended! Advocated for me for warranty repairs and got me taken care of with spending very little money. Much appreciated. More

Went in initially for a recall, car had a check engine light which was diagnosed. I was sent a text message with an optional choice to fix the check engine light. All communication was handled properly an light which was diagnosed. I was sent a text message with an optional choice to fix the check engine light. All communication was handled properly and well. 10/10 would recommend dealing with either service employee listed below. More

First of all we had to make an appt just to drop the car off. No one looked at it for about 5 days, had to Call Tina the service girl a couple of times before she responded just to say she had no idea what off. No one looked at it for about 5 days, had to Call Tina the service girl a couple of times before she responded just to say she had no idea what was going on 2 days later called again still no idea what was going on, they did not know the whole time if my car was under warranty or not should be 7 yrs bumper to bumper no loaner or rental available finally just got frustrated and picked the car up the guy who was working on it happened to be off Saturday and left the car up in the air with no notes. As we picked the car up they said theres nothing wrong with your car. Thank you but we are going to get a second opinion. More

On time and Jason was great with communicating and letting us know every step - Gerber Collision thanks you! letting us know every step - Gerber Collision thanks you! More

My service advisor Carl was great. He explained the process as to how and when we will be getting our car serviced. Although it was not the most optimal approach, Carl was on top of it He explained the process as to how and when we will be getting our car serviced. Although it was not the most optimal approach, Carl was on top of it and made sure that we understood the work done and delivered the car back on time. Very happy with Carl performance and honesty. More

Just went in for an oil change and tire rotation so I only have experience with the service department. Mia was helpful and get me in the loop for things like software updates and when my vehicle was don only have experience with the service department. Mia was helpful and get me in the loop for things like software updates and when my vehicle was done. More

Nice Service team to work with and good follow up. Mia did a good job reviewing what my next service due was. Mia did a good job reviewing what my next service due was. More

I am a satisfied customer. I have used this service center since 2002 for all my vehicles. I have used this service center since 2002 for all my vehicles. More

To begin with, when I booked an appointment to service my Jeep, the service was not booked as one of the free services I was offered when I purchased the car, but as a service I had to pay for. Fixed that my Jeep, the service was not booked as one of the free services I was offered when I purchased the car, but as a service I had to pay for. Fixed that myself. When I went to the dealership, they tried to up-sell me on an additional service, which is nowhere to be found on the Jeep recommended services for a car that had less than 15 000 miles on it at the time. Thankfully I know cars, and did not buy what they offered. Then left my car and waited a whole day for an oil change! Noone called me when the car was ready and I had to call to ask when I can pick it up. When I drove the car home, I noticed it was leaking oil on my garage floor. Not sure how they changed the oil, if they used the right ring, if they failed to clean after the oil was changed but the result was that my garage floor now has a huge oil stain thanks to the professionalism of those guys. Three stars, just because their GM is cool and nice and deserves 5 stars. Service gets 1 star, and that averages out to 3. More

Service Advisor Nate was knowledgeable and attentive to my service needs and understood the problem as I described them. my service needs and understood the problem as I described them. More