AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Over torqued the EcoDiesel oil filter causing low oil pressure and they couldn't get me in for almost 2 weeks. 2 minute search on the internet found a common problem is a Low Oil Pressure Alarm if you o pressure and they couldn't get me in for almost 2 weeks. 2 minute search on the internet found a common problem is a Low Oil Pressure Alarm if you over torque the oil filter. Found filter torqued to over 30 ft-lbs. Torqued to correct amount 25 nM (18.44fl-lbs), which is stamped on the oil filter, and the problem was solved. Here's the complete story: I dropped off my 2022 Gladiator for its first service at 10:00am on Friday April 7th. The Service Advisor, Carl, was helpful and explained the timeline would be approximately 2 hours. I waited for the service to be completed and a few minutes after noon the work was done. Everything looked good and I left with no issues. I stopped about 10 miles from the dealership and when I turned the vehicle back on the Low Oil Pressure alarm went off. The pressure dropped to as low as 6 psi but stabilized at about 30psi for most of the trip home, 6 miles, with the pressure dropping when I would slow down or stop. Once home I tried contacting the dealership but was in a constant loop of "Thank you for calling... please select form the following options". No matter what I selected I would loop back around to the "Thank you for calling....". on Saturday I finally go through, using the 3rd number I found. I talked with one of the Service Advisors, unfortunately I cannot remember his name, and this is how the conversation went. Me: I had the first service completed yesterday and before I got home the Low Oil Pressure alarm when off. I need to get this resolved so when can I bring the vehicle in to be fixed. Advisor: It probably just need to be topped off. (I had already checked the oil level and it was good). The earliest I can get you in is April 20th. Me: So, I brought the vehicle in for service yesterday and it now has a low oil pressure alarm, and you want me to wait 2 weeks to get it fixed? I need to have it corrected today, when can I bring it in? Advisor: You can drop it off today, but it will usually take them 2 to 3 days to get to it. Me: I cannot wait, I need the vehicle corrected today. Advisor: I can give you the Service Managers mobile number - Mike at 602-504-2202. I called Mike, left a message, and I'm sure he will get back to me any day now (April 16th and counting). Not expecting the Service Department be get back to me I completed a quick search of the internet to see if I could find the issue. Several articles on the topic of over torquing the plastic oil filter causing a drop in oil pressure popped up immediately. So, I grabbed a wrench to see if I could loosen the filter to see if this was the issue. It was so tight I could not loosen the filter with a open end wrench without fear of stripping the plastic off the oil filter. I pulled out a beam torque wrench to determine the torque to loosen the filter. The torque wrench read 30 Ft-lbs at its highest point and the filter turned almost 3 rotations before I could turn it by hand. I torqued to filter down to the specified 25nm and to no one's surprise the problem was solved. As a certified motorcycle technician, following the manufacturers specifications for service is the simplest thing a technician will ever do, beyond washing a vehicle. If a technician cannot follow the simple directions on a standard service, they cannot be trusted. If the Service Manager cannot spend the time to verify his technicians are qualified and complete the work properly, they cannot be trusted. If a Service Department is not aware of this very common issue, they cannot be trusted. I am beyond disappointed in the work completed by the Service Department at AutoNation Jeep North Phoenix. This was a "free" service, if anything could be called "free" when you spend $60+K on a vehicle, and the only reason I didn't do the work myself. I have 2 more "free" services I will not be using due to their incompetence. More