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AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
Phoenix, AZ
847 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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847 Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
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September 11, 2022
Scheduled maintenance 2weeks out. They were re-paving the road entering dealership. Service was good one suggestion is for service writer or dealership to pull up prior maintenance re They were re-paving the road entering dealership. Service was good one suggestion is for service writer or dealership to pull up prior maintenance records to avoid duplicate service. My mistake had diff fluid changed realized it was changed 15k miles back was a $190 oversight. More
by mkmiele
Employees Worked With
New service writer
September 11, 2022
We have had multiple vehicles taken to this dealer for warranty service. VERY FRUSTRATING… to make an appointment, we have always had to drive to the dealership, as over the course of 4 years, they NE warranty service. VERY FRUSTRATING… to make an appointment, we have always had to drive to the dealership, as over the course of 4 years, they NEVER ANSWER THE PHONE except at main switchboard where we have been able to leave messages that NEVER get returned. As for updates on the service, we have (though a rarity) received updates in the first day of service, but if it goes longer than that the only way to get an update has been to drive to the dealership. In the most current service, we need a part for our windshield washer reservoir on our vehicle with only 6,600 miles on it (under warranty). Since the vehicle is drivable, we have the vehicle but wit a non-functioning windshield washer. BUT, the ONLY update on parts arrival was after a week when I drove to the dealership for an update. It is now approaching a month and still no call to say part arrived or to provide a status. Incredibly frustrating on so many levels. There will soon be opportunity to invoke lemon law on the vehicle… just too bad there was no such thing for the dealership itself. This may or may not be representative of the experience of others, but does represent personal experiences…now and in past personal experiences with the dealership. More
by Arizona_Guy
Employees Worked With
Unsure (as first one quit after checking in vehicle)
September 08, 2022
Under New Leadership New Service Advisors This Service Department is going to Set new Records and The way they are Treating Customer Wonderful Give them a Shot !!! Department is going to Set new Records and The way they are Treating Customer Wonderful Give them a Shot !!! More
by melissacordova76
Employees Worked With
All of Them
September 06, 2022
The service advisors are why I keep coming back. Maxwell D. assisted with my most recent service appointment and even though their scheduling system was wonky the day I came in he handled everything Maxwell D. assisted with my most recent service appointment and even though their scheduling system was wonky the day I came in he handled everything with no issues and I appreciated being kept in the loop. System issues happen anywhere you go but it's how he handled it that made the experience great. More
by Janelleg
Employees Worked With
Maxwell Dalrymple
September 04, 2022
Was treated very rudely and disrepectfully in the service department by Nicholas who should not be interacting with customers. His approach is to bully which caused me anxiety about bringing my car to the d department by Nicholas who should not be interacting with customers. His approach is to bully which caused me anxiety about bringing my car to the dealership in the future. I was happy with the service that was completed on my car, just not the interaction with someone who I should have trust when you are having issues with your car. More
by Kevin Brown
Employees Worked With
Nicholas
