AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

First I had to come down to make an appointment because no one answers the phone and it is simply an automated phone circle. I came down, met with the service advisor, asked about a simple 1 hour repair an no one answers the phone and it is simply an automated phone circle. I came down, met with the service advisor, asked about a simple 1 hour repair and a TSB. I told him I was not close by, that I would wait, and that I needed to get in and out quickly. I scheduled a 7:30 appointment and confirmed it would be done about 8:30 when I was told the service techs don't start until 8:00 so it would be closer to 9:00. Also, the TSB that I asked about and brought to him was not addressed and I had to research it again and tell him what it was. Around 8:40 they come to tell me that to update the computer it has to go through the warranty rep at their service department, and she isn't in until 9:00. I finally see the tech go talk to her about 9:20 and then the vehicle was brought to me just before 10:00. I paid and drove away noticing that the issue I brought it in for was the same as it was previously. I turn right back to the dealership and meet with the service writer who talks to the tech. His response is that it may be like a tire sensor that does not calibrate right away and to drive it for a day or so and see if that fixes it. I told him that this was a computer upgrade and it is not live data being transferred. At that point he told me the warranty rep's computer system may not have updated the other system before the computer was flashed because he doesn't know how long that takes. I was told that I could bring it back (after wasting over 3 hours) in September when the parts come in for the TSB I mentioned. If they were researched and ordered when I made the appointment they may have been here by now, or certainly before September. More

Maxwell was very nice and got my vehicle in and out and told me what other services my vehicle needed told me what other services my vehicle needed More

My service advisor was Maxwell. He was friendly and quickly got my vehicle checked to resolve a recall. Once the recall item was taken care of, he went over suggested maintenance He was friendly and quickly got my vehicle checked to resolve a recall. Once the recall item was taken care of, he went over suggested maintenance and the pricing for the services. He provided a realistic timeline for completing the additional services. Maxwell provided an update when the repairs were just about done, so I could be ready to check out. Scheduling an appointment was easy (I called). My only negative was that the maintenance person who washed my car at the end of the appointment did not let Maxwell know, so I ended up waiting several additional minutes. The maintenance person parked my car away from checkout instead of driving my car into the checkout area. More

Said could not honor service plan for oil change service because it was changed from 60 months to 3yrs because of type of oil being used. It was recommended for Jeep. No where in writing did it specify typ because it was changed from 60 months to 3yrs because of type of oil being used. It was recommended for Jeep. No where in writing did it specify type of oil to be covered. Price of oil was the reason for terminating the prepaid for plan. Bad for AutoNation business. Also, 2 hours for oil change with appointment is too long. More

I needed the car fixed quickly and it was. Problem with getting a car to use...no one could/ would help until a sales person Mr. Espinosa listened to my situation and was so kind to help sec Problem with getting a car to use...no one could/ would help until a sales person Mr. Espinosa listened to my situation and was so kind to help secure a rental and give me a ride and then made sure it was all taken care of. He was an angel for me that day. God bless him. More

Kept me up to date on the process and was friendly. Quick pick up thank you Quick pick up thank you More

The service department does not answer the phone. You have to walk in to schedule an appointment. They have no staff and zero tenure. They do not communicate back to you about the status of your vehi You have to walk in to schedule an appointment. They have no staff and zero tenure. They do not communicate back to you about the status of your vehicle. Find another service department for now. More

This dealership has Great customer service and quality work I will definitely recommend to others and will continue to return. work I will definitely recommend to others and will continue to return. More

Carl was professional and friendly as always. He listened to the problem and did everything possible to expedite service. Always good to do business with him. He listened to the problem and did everything possible to expedite service. Always good to do business with him. More

If I could give you a minus 5 stars, I would. You've had my 2022 Pacifica Hybrid longer than I've had the vehicle. Now going on almost 2 months. Poor communication & service. I've been going You've had my 2022 Pacifica Hybrid longer than I've had the vehicle. Now going on almost 2 months. Poor communication & service. I've been going to this dealership since it was opened and bought 4 cars there, Worst service I've EVER received. Never going back! More