AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

The dealership is great, like most they are very accommodating as they want you to purchase a vehicle from them. But once you leave you must deal with the service dept. A big thumbs down. Last week accommodating as they want you to purchase a vehicle from them. But once you leave you must deal with the service dept. A big thumbs down. Last week took the 2020 rebel in for an oil change and to look at the driver side visor. The visor was loose from the roof and was hanging, but would stay closed. The service dept. Fix for this was wrap it in duct tape. I have the video. So when we got it back it was completely broke and wrapped in duct tape. So by the time my wife got to the end of the parking drive the tape fell off and the visor fell down make ing a severe safety issue ad it obstructed her sight. As we were headed out of town that same day we didn't have time to take it back to the dealer so I was forced to remove the entire sun visor...major fail as far as I'm concerned. More

Thay are very profesional and nice. The problem with my Dodge was solved at time. Tha k You!!! The problem with my Dodge was solved at time. Tha k You!!! More

Nick was very helpful and sufficient. There was an issue with a car part, and Nick was fast to find the part. Definitely going back! There was an issue with a car part, and Nick was fast to find the part. Definitely going back! More

The Appointments were not overbooked and the wait time was reasonable. Comfortable waiting room area. was reasonable. Comfortable waiting room area. More

I did not give 5 stars because they did not use floor mat protection and now my beige floor mat has a lot of black. protection and now my beige floor mat has a lot of black. More

The people were friendly to deal with but no one will answer the phones to make an appt & 2 hrs 20 min for an oil hr. Crazy! answer the phones to make an appt & 2 hrs 20 min for an oil hr. Crazy! More

They took great car of my vehicle. There was a bit of a wait but the team was knowledgeable and open to questions. This was my first time at this dealership and I will be back! Also th There was a bit of a wait but the team was knowledgeable and open to questions. This was my first time at this dealership and I will be back! Also the service advisor was super responsive about another vehicle we have. We feel comfortable and confident bringing back that second vehicle in. It’s going to be in good hands. More

Nice and quick. Thank you for your help Amid. You did a great job. Yay Thank you for your help Amid. You did a great job. Yay More

Service center did a good job. However when dropping off my vehicle there was a big fiasco on finding the key to the lug nuts. I did not know what it looked like and after asking 3 However when dropping off my vehicle there was a big fiasco on finding the key to the lug nuts. I did not know what it looked like and after asking 3 times, I never got an answer from the guy who checked me in. I had to ask another customer, then I found it. More

This is my go to place for service, I've been going for years to Nicholas in service, he's always so helpful and friendly, and makes sure I get taken care of at the best price available. years to Nicholas in service, he's always so helpful and friendly, and makes sure I get taken care of at the best price available. More