AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Really poor experience and cannot get the service manager to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that t to respond. I brought my Ram 1500 for scheduled service...Oil & Filter, Cabin air filter and tire rotation. I mentioned to the service advisor that the rear driver side tire was registering low @ 28 lbs when I started the truck and that I wanted them to check the tire for damage that would need repair. I arrived @ 7:30 and was given an estimate of 8:15 for completion as I was waiting it was finished at 9:30 or so I thought. They actually failed to do the tire rotation and also never checked the tire for damage. As I was now running late I got in and started driving and the TPMS warning came on low tire pressure. I called the service advisor and he said oh the tech said he couldn't find the wheel lock key so he didn't do the rotation. The key was in the truck! no one ever mentioned it or asked if I had the key they just didn't do the work. Remember it took 2 hours to do an oil change and cabin filter change. I asked the advisor to have the service mgr call me and I have not heard from anyone. I have contacted Chrysler customer care as I took the truck to Discount Tire to have it checked and there was a nail in the tread and since I tow an RV trailer is a serious safety concern. I plan on contacting the dealership general manager next to see if the indifference toward customers is pervasive and comes from the leadership. More

great service writer blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

I have a 2919 dodge 1500 longhorn with only 15300 miles on it. I got up the other morning and went to start the vehicle and it was dead. My husband finally was able to get the vehicle started and at that on it. I got up the other morning and went to start the vehicle and it was dead. My husband finally was able to get the vehicle started and at that time we noticed that the check engine light was on so we headed to the nearest dealership which was AutoNations. Upon arrival you could tell they were irritated that we had arrived without an appointment and for that they had us wait in our vehicle for 20 minutes in the drive till they finally sent over a service advisor. Upon letting the advisor know of our problem we asked for an oil change and tire rotation be done in addition to the warranty work and we were informed it would be the following day before we would get my vehicle back. This I understood due to not having an appointment but also did not have a choice due to the vehicle not starting. The vehicle is still under the factory warranty so we wanted to make sure that the issues were addressed by a dodge dealership. The next day we had not heard from them so we called to check on the status of the repairs at 3:00 pm and were informed that the vehicle had not been looked at. We had a very long conversation and made two calls for the service manager and never received a call back from him and were told that he was unavailable. Their lack of communication and the fact that they could care less if the product they sell is also serviced by them is pathetic. We were actually told to come pick it up and take it elsewhere rather than try and come up with a solution for me to be able to get to work since they did not deliver on the repairs. Beware of this dealership as there is no customer service and I would never be able to tell a friend or family what a great experience this dealership provides. They don’t care and they let you know your business to them is not important. More

The dealership is great. The website booking is a problem. I can never get my service adviser. The website booking is a problem. I can never get my service adviser. More

It was easy to schedule online, service advisor Carl Ross was easy to work with and answered all my questions. was easy to work with and answered all my questions. More

Nick is the best service advisor in the service department and he deserves a raise. department and he deserves a raise. More

Ahmed was great! Very polite and handled my Jeep's service promptly. Everything thus far from this dealership has been fantastic and worth the drive. Very polite and handled my Jeep's service promptly. Everything thus far from this dealership has been fantastic and worth the drive. More

This dealership is both convenient and supportive. My Service Tech Nicholas Thomas has always been and continues to be the reason I get my vehicles serviced here. My Service Tech Nicholas Thomas has always been and continues to be the reason I get my vehicles serviced here. More

Customer service representative was very helpful & courteous. Considering I would have a long wait on my service courteous. Considering I would have a long wait on my service More

My service advisor is amazing. If only we had more people in this world like him with excellent customer service. I am always taken care of each and every time I come. If only we had more people in this world like him with excellent customer service. I am always taken care of each and every time I come. More