AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

I took my 2013 Jeep Grand Cherokee in today for my first oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of t oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of this part number shows to be 5W-30 oil and not the 5W-20 oil that is recommended by Jeep for the 5.7L Hemi. When I called the dealership to ask why they used 5W30 instead of 5W20 I was told that they only have one "bulk oil" container and sometimes it has 5W-20 and sometimes it has 5W-30 oil, depending on the time of year, and that all standard oil changes are done from the bulk oil container. I was then told that they do have 5W20 in bottles but the customer would need to pay more if they choose to have oil put in their car from bottles. What? So a customer would need to pay more to have the correct viscosity that is recommended by the manufacturer? More

i've been lied to, time after time. they keep working on my car, and are not able to fix the many problems. i've called the manufacture, and doesn't qualify for lemon law? ok, you can't fix it, now what? my car, and are not able to fix the many problems. i've called the manufacture, and doesn't qualify for lemon law? ok, you can't fix it, now what? main problem, is engine tends to run-away. and they call that a safety feature? engine rattles like crazy and other issues like trans shifting issues and a grinding sound while driving and on and on. i've been asking the dealer, and dodge to fix it, or stand behind the product, and neither has happened. i'm stuck with a dangerous car and they can't/won't fix it. i've had one car crash because of the run-away engine and still they said it's a safety feature. ok it's a safety feature, then why have we spent so much time trying to address a safety feature. don't buy a dodge, don't go to this dealer, don't do it. i spent 30 grand trying to be a dodge lover, and yet i'm not. 2010 dodge journey is a dangerous car, a dangerous car. my wife won't drive it. i thought about trading it it, but the next dealer didn't want the car because of the run-away issue, and the crash put me way upside down. i'm stuck with a dangerous car and now one else wants it including dodge. More

I am very familiar with my vehicle and what to expect from a service center.  I took it in for repair pricing and to discuss options. I spoke with Brian Abbott in Dodge Service and have never been treate from a service center.  I took it in for repair pricing and to discuss options. I spoke with Brian Abbott in Dodge Service and have never been treated so poorly and was personally verbally attacked by him. He was so arogant, he got in my face and yelled and began to argue with me.  I left the dealership and immediatly called to make a complaint with no results. The sales manager i originally spoke to told me it was an internal matter and he forwarded me to the service director John Occoner.  It has now been 5 days and the director for service still has not contacted me or any other company representative. I will never deal with that company or Power Dealer again! More

Me and my husband went to this dealership for servicing our 2005 Dodge Neon. We knew our oil needed to be changed, the battery was about due for replacement, the brakes were squeaking, and the car alarm wa our 2005 Dodge Neon. We knew our oil needed to be changed, the battery was about due for replacement, the brakes were squeaking, and the car alarm was going of for no reason. We figured we'd bring it to the dealership to get everything looked at by the dodge professionals instead of a repair shop, plus we had amazing service over at chapman Hyundai every time we brought our elantra in. This place was horrible. First off, i looked them up online, and on their own website they had a link to schedule an appointment online, that lead to a error, webpage does not exist. This didn't bug me at the time, mistakes on websites happen, and it wasn't that hard to call them. Scheduled the appoint and then we showed up. First thing we noticed was how unfriendly the staff was, no one there wanted to talk to us, and when they did it was as if the communication was horrible between employees. First, when we dropped off the car they told us they wouldnt even try to fix the car alarm and didnt suggest anyone to gonto. Theyntold us to look it up online. We called firestone within minutes and though firestone didnt repair them, theyngave us the name and number of a place that did. Then, we explained what we wanted them to check and do one the car, and they said it would be half an hour. We were impressed by this initially, it seemed like fast service. One hour later, they said the car was done. We figured the work would take about an hour or so, so the extra time didn't bug us so much yet. We paid and found out they had only done an oil change. They told us they'd talk to us about the car inspection when they brought us our car. It took them half an hour to find our car, and a lady also waiting for her finished and paid for car said that she always has to wait at least half an hour before they find her car. Once they brought us our car they did not speak with us about the inspection at all. We were still stumped as to why they didn't fix the breaks or replace the battery. The paperwork they gave us indicated that those items needed to be replaced, along with other problems we would have liked to have them fix or at least talk to us about. No one there was very helpful, and we were getting fed up having to wait an hour and a half for an oil change we could have gotten at jiffy lube in 20 minutes. They did charge us about $4 less on the oil change than at jiffy lube, so their prices it seemed were better, but no worth it at all. Right after we got home we immediately called up friestone and told them what happened and we scheduled an appointment with them. Next time we're just bring it to firestone the first time. More

Brian always takes care o me when I need to bring my Magnum in for service. He is curteous and always makes sure I have everything checked over in the car to prevent unexpected problems. He also gets Magnum in for service. He is curteous and always makes sure I have everything checked over in the car to prevent unexpected problems. He also gets me "in and out" as quickly as possible. More

I recently had an issue with my car not starting and brought it in to be looked at. I was told that it was my battery and it was still under warranty and would not cost me a dime. It doesn't get any bet brought it in to be looked at. I was told that it was my battery and it was still under warranty and would not cost me a dime. It doesn't get any better than that. More

Service excellent except on one visit.We will still use Pwer Jeep and recommend it to other Jeep owners. Our concern was resolved quickly and satisfactorily. Pwer Jeep and recommend it to other Jeep owners. Our concern was resolved quickly and satisfactorily. More

I arrived without an appointment and was quickly & kindly assisted. Replacement of tail gate handle was done immediately. The labor cost was high but I was so happy to have it done so promptly that I kindly assisted. Replacement of tail gate handle was done immediately. The labor cost was high but I was so happy to have it done so promptly that I can not complain. More

We always been pleased with Power Chrysler. The only opportunity I see is to please don't tell me the wait is only 30 minutes when in is going to be close to 90. :-) thank you opportunity I see is to please don't tell me the wait is only 30 minutes when in is going to be close to 90. :-) thank you More

I came into Power Chysler, Jeep, Dodgefor an oil change and tire rotation without an appointment. They were able to get me in and out of there within 30 mins. The staff was very friendly and willing to go and tire rotation without an appointment. They were able to get me in and out of there within 30 mins. The staff was very friendly and willing to go out of there way with all of the customers that were there. The only thing that I wish was different was when I've had my car at different Chrysler Dealerships for oil changes I've always had a free car wash that came with it to keep my car looking good going down the road. More