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AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Fort Worth, TX
1,013 Reviews
As one of the largest CDJR dealerships in the Dallas-Fort Worth area, AutoNation Chrysler Dodge Jeep Ram North Richland Hills is your local destination for all new and used CDJR models. Located northeast of downtown Fort Worth, our showroom is off of I-820 and only a few blocks from the the North East Mall. With an expansive inventory of both new and used CDJR vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in North Richland Hills to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,013 reviews
December 04, 2023
After my experience, I had to make sure I was a not a ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggres ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggressive. One of the mechanics took pity on me and tried to help, we were both ignored. I then thought I would let the GM know how incredibly bad it is back there, left a message, still has not called me back And my wrangler xe is being recalled due to fire hazard…..Chrysler is fun stuff. More
by Rbrtslicker
Employees Worked With
Anthony
December 01, 2023
Had a warranty recall completed by the dealership and it was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay for any of the repairs. More
by xracer
Employees Worked With
Not sure
November 16, 2023
Mr. McNealm was very helpful. After looking up the part and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm. and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm. More
by knackjohn
Employees Worked With
Mr. McNealm
November 13, 2023
BEWARE OF FINANCE TRYING TO SELL YOU EXTENDED WARRANTY EVEN IF YOU DON’T WANT IT! CHECK THE VEHICLE FOR ANY SCRATCHES OR DINGS BEFORE PURCHASING. My sales rep was Kate Kim. I was overall satisfied with he EVEN IF YOU DON’T WANT IT! CHECK THE VEHICLE FOR ANY SCRATCHES OR DINGS BEFORE PURCHASING. My sales rep was Kate Kim. I was overall satisfied with her customer service. She was pretty genuine and professional. I did notice some scratches on the vehicle that no one bothered to tell me about. (I’m sure at least one person at the dealership knew about it.) It was a brand new car so really, it should be flawless, but whatever, they did fix it when I brought it to their attention. My problem was with the finance rep, DANIEL THOMAS. He is my reason I will never purchase from this location again. **After I told him SEVERAL TIMES that I did not want ANY extended warranty, he managed to sneak in a 3 year/36k mile “aftermarket” extended warranty on there for around $1000.** I think $1045 to be exact. I even questioned him about it before signing, and he made it seem like it was a factory warranty…Which, in part, was my fault due to my ignorance and rush in signing the paperwork. Factory warranties does not come with an extra charge, and I was stupid enough to let it go even though in the back of my mind, I knew that was the case. It wasn’t until he messed up on the paperwork, putting my last name first and first name last, and having me re-sign it all that I realized he snuck in that extended warranty! Thankfully, my husband is knowledgeable in purchasing vehicles and brought that to my attention when I had to re-sign. I am so upset at the fact that he did that to me and felt like he really took advantage of me. Never again! I’ve attached a photo of my conversation with him through text when I reviewed the paperwork after he told me I had to re-sign. I’ve also attached photos of the scratches on a brand new vehicle that shouldn’t even be there. **Side note: They had me fill out a couple of surveys while I was there… during the purchasing process in which at the time, I was overall satisfied and had put that on the survey. But now I wish I could go back and change it.** MAIN POINT… Read all of the paperwork thoroughly, don’t rush, question every $ amount that is on there, and don’t trust FINANCE because they will try to sell you extra things that you don’t need. More
by Anna
Employees Worked With
Kate Kim, Daniel Thomas
November 09, 2023
Mathew was great in helping me take care of an issue that jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!! jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!! More
by Bubbawill82bunba
Employees Worked With
Mathew
November 06, 2023
Nice staff. Just took over an hour and a half to get an oil change that had an appointment. Walked in before 4:30 and left after 6:00. Just took over an hour and a half to get an oil change that had an appointment. Walked in before 4:30 and left after 6:00. More
by MarcusY
Employees Worked With
Not sure
