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AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Fort Worth, TX
1,076 Reviews
As one of the largest CDJR dealerships in the Dallas-Fort Worth area, AutoNation Chrysler Dodge Jeep Ram North Richland Hills is your local destination for all new and used CDJR models. Located northeast of downtown Fort Worth, our showroom is off of I-820 and only a few blocks from the the North East Mall. With an expansive inventory of both new and used CDJR vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in North Richland Hills to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,076 reviews
June 11, 2026
If you’re shopping for a BMW or any enthusiast vehicle, avoid AutoNation North Richland Hills. Summary of what went wrong: * Car was advertised and presented before being properly reconditioned. * B avoid AutoNation North Richland Hills. Summary of what went wrong: * Car was advertised and presented before being properly reconditioned. * Bald front tires on an AWD BMW. * Low engine oil warning active during test drive. * Vehicle was dirty and not detailed. * Missing trim pieces discovered after purchase. * Multiple promises made regarding repairs, a second key, loaner vehicle, and follow-up service that were never fulfilled. * Paint repair work was rushed and poor quality. * Constant excuses, no accountability, and terrible communication. * Finance manager was confrontational and argumentative. * I ultimately had to pay out of pocket for work that should have already been completed. Now the details. I worked with Ben Oberholtzer as my salesperson and Ahmed Yusif as the manager. I called as soon as they opened because I was driving roughly three hours from Austin after my vehicle had been totaled in an accident. I explained that I had financing ready and wanted to leave a deposit so I wouldn’t waste a trip. I was told they would not take a deposit and that the vehicle was first come, first served. Later, after they wanted to run my credit, suddenly a deposit became possible. Apparently they were unwilling to take me seriously until then. When I arrived after a three-hour drive, the car was in much worse condition than expected. There were dents, scratches throughout the vehicle, bald front tires, low engine oil with an active warning message, and the car clearly had not been detailed. There was also no second key, which is important on a BMW because it affects access to several digital features. I was assured that the vehicle had not yet gone through their reconditioning process and that everything would be addressed. I was also told they would attempt to obtain the missing key from the previous owner, use their key vendor, or otherwise help make it right. The financing process was even worse. The finance manager (Yusif) walked in and immediately started arguing that “the deal keeps changing.” I wasn’t negotiating vehicle price at all. I was only asking to remove dealer add-ons I did not want. He claimed I never disclosed my own financing despite me having text messages proving otherwise. Even after showing the messages, he continued arguing until eventually moving forward. At one point I was told I should be grateful because they “held the car” for me, as though they were doing me a favor rather than earning a customer’s business. His apology was trying to resonate with my father on how “Middle Easterners don’t like to yell” but that’s not really an apology or how you speak to customers. The next issue was the tires. I learned they intended to replace only one tire on an AWD BMW. Any BMW owner knows that mismatched tires can create drivetrain issues, especially on xDrive vehicles. They were focused only on meeting minimum tread requirements rather than properly matching tires. When I returned to complete the purchase, almost none of the promised work had been done. The only items completed were an oil change and wiper replacement. The replacement tire didn’t even match the others in brand or compound. I was told to buy the car first and come back later for the scratches, dents, key issue, and remaining work. I was also told that AutoNation’s warranty would be especially convenient because deductible costs would be covered if serviced at an AutoNation BMW dealer. Later I discovered there are no AutoNation BMW dealerships. After taking ownership, I noticed missing trim around the trunk area that suggested prior bodywork. I asked for help getting it addressed and received no meaningful response. When I returned the following week, things got worse. The paint work was rushed and poor quality. I repeatedly told them to take their time and do it correctly. Instead, I was told they needed to close the deal that month. More
by AaqilR
Employees Worked With
Ahmed Yusif, Ben Oberholtzer
June 03, 2026
Awesome! Auto nation in North Richland Hills is amazing! 10/10! Professional and fun! I will be doing all business with them in the future! Auto nation in North Richland Hills is amazing! 10/10! Professional and fun! I will be doing all business with them in the future! More
by millie82
Employees Worked With
Brenden and Amin
May 30, 2026
Asked about 1 truck, they worked deal on totally different truck. Plus I have a one owner F250 platinum and they wanted to give less than half of KBB. And then when I told the don’t contact me anymo different truck. Plus I have a one owner F250 platinum and they wanted to give less than half of KBB. And then when I told the don’t contact me anymore 3 times kept asking me where I needed to be and they raised the price from 57k on their truck to almost 70k for used dually. Then they flipped me off in text messages More
by roe_james
Employees Worked With
Armani
May 29, 2026
Received great service. Brenden and Nick were very patient with us. They answered all our questions clearly and in a timely fashion. Brenden and Nick were very patient with us. They answered all our questions clearly and in a timely fashion. More
by rwm75019
Employees Worked With
Brenden and Nick
May 28, 2026
Eli and Juan made the process of selling and purchasing a new truck incredibly easy and quick. They did an amazing job and took great care of me! new truck incredibly easy and quick. They did an amazing job and took great care of me! More
by murray.ryan30
Employees Worked With
Eli and Juan
May 23, 2026
Unfortunately negative stars aren't a thing. There service department should be named ignore department. Dropped my vehicle off on Friday May 15, AJ the guy I dealt with in service told me the There service department should be named ignore department. Dropped my vehicle off on Friday May 15, AJ the guy I dealt with in service told me they had 5 days to get diagnostics done and would call me to let me know timeframe for repairs. Beginning on May 20, day 5, I made multiple attempts to call to find out status, but they use an AI based service for phone calls and supposedly I was leaving messages for the Service director, I left 3 messages not 1 phone call returned. Finally on May 21 I spoke to someone on the phone who assured me my vehicle was next up when the technician finished a job he was working on. I have yet to receive a single call from these people. I have no transportation. I spent almost 60k buying a vehicle and a warranty to protect me incase it needed repairs. But so far I've been left with no transportation and no one to contact me or give me even a rough REAL timeframe for the work to be completed. AVOID THIS SERVICE DEPARTMENT AT ALL COSTS. Honestly I dont think I'll ever do business with autonation again if this is how they treat customers. More
by MarkM
Employees Worked With
AJ
May 13, 2026
It was a pleasure dealing with people that were friendly, courteous and knowledgeable, The sales manager Seth and Salesman Brendan were instrumental in my decision to purchase a vehicle from your dealership. courteous and knowledgeable, The sales manager Seth and Salesman Brendan were instrumental in my decision to purchase a vehicle from your dealership. More
by gerald.elter
Employees Worked With
Seth Landesman and Brenden Vetter
May 12, 2026
Great Service, fast process, had the truck and paperwork ready for in and out process. The truck had all the options I wanted. See Seth, Eli, Gonzo, Aiman, and Creech. Very respectful and knowledgeable. Go ready for in and out process. The truck had all the options I wanted. See Seth, Eli, Gonzo, Aiman, and Creech. Very respectful and knowledgeable. Go see AutoNation CDJR North Richland Hills. More
by tonyhinojosa94
Employees Worked With
Seth, Eli, Gonzo, Aiman, Creech
