AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I’m not happy with the performance of your service department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t start. Sometimes it did, sometimes it didn’t. That day was a no-start day and it had gotten stuck in park. I had to manually press the tab in the gear shift column to get it out of park and have it towed there. I was helped by Service Advisor, Mitch Meisinger. I informed him about the no start sometimes and the unable to get it out of park. I also told him that I believed the no-start condition was caused by the car not sensing it was in park. Perhaps a faulty gear shift sensor. He asked “crank but no start?” I said correct. Mitch took my info and said it would probably be at the end of the week before you would get to it. He also informed me the cost of investigating the problem and that cost would be taken up by the repair cost if I okayed the repair. The car was out of warranty so the bill is all mine. On Wednesday, I received a call and text from Mitch telling me the fuel pump was inop and needed to be replaced at a cost of $1770. I asked how is that causing the car to get stuck in park? He said it was all connected. You didn’t have the fuel pump on hand but would order it and it would be in next week. I had no communication from your service advisors until: On Friday, October 4th, I called your service department to find out what was going on with my car. Unfortunately, it was 4:41 and no one answered. I left a message on AJ Nunez’s phone as that was the only service advisor number I had. I then called you, the Service Department Manager, and left a message on your answering machine. I called back on Monday, October 7th at 3:17pm since no one had returned my Friday call. I had AJ transfer me to Mitch. When Mitch got on the line, he informed me that the fuel pump was replaced and it drives good. The maintenance tech had taken it out a couple of times to ensure it would start. However, he said the tech found a stored code indicating the Electronic Shift Module needed to be replaced. This would cost me another $1300. This is the issue I stated when I brought the car in. Can you imagine how incensed I got when I was told that the tech found the problem I TOLD YOU WAS THERE in the first place after changing a fuel pump that probably wasn’t the issue! And now you want to charge me another $1300 to replace it the Electronic Shift Module! Your service department did not do a good job. Your service advisor didn’t listen to me and probably just entered “crank but no start”. Your service tech probably took that and checked voltage coming out of the fuel pump and declared it inoperable without checking to see if there were any stored codes? The lack of communication is just plain bad. I don’t think I should have to pay to replace the Electronic Shift Module as that should have been found before replacing the fuel pump and probably would have fixed the problem. Need I say that this is the last time I buy a car from your dealership. One might think that a customer who bought a car at that store would be treated better. More

We love the Jeep! Thank you Jordan, Jose and Nick! We appreciate you and I will be back for the Hellcat!! As soon as I can talk Bonnie into it!! Wish me luck!! Thank you Jordan, Jose and Nick! We appreciate you and I will be back for the Hellcat!! As soon as I can talk Bonnie into it!! Wish me luck!! More

Javier and Nic made my experience the best I’ve ever had. I was in by 10 and on my way home, waiting for the car by 1pm!! 10’ Stars! I was in by 10 and on my way home, waiting for the car by 1pm!! 10’ Stars! More

The gave a fair price on a nice Durango. I am pleased with my purchase. I am pleased with my purchase. More

Dorian did a good job of communicating issues with me during the entire process. Suggestions: have vehicle ready going through checks before listing during the entire process. Suggestions: have vehicle ready going through checks before listing More

Great service, got a better finance deal thanks to the staff, great experience thank you staff, great experience thank you More

I did a review last week but now don’t see it I guess they are able to delete the bad ones I will do it again people need to know how they do businesa they are able to delete the bad ones I will do it again people need to know how they do businesa More

ESTOY MUY AGRADECIDA CON LA TIENDA. LA ATENCION DEL ASESOR Y LA PARTE ADMINISTRATIVA FUE RAPIDA EFICIENTE, CORDIAL Y ALCANSE A REALIZAR LA COMPRA DEL VEHICULO QUE NECESITE, LOS RECOMIEN LA ATENCION DEL ASESOR Y LA PARTE ADMINISTRATIVA FUE RAPIDA EFICIENTE, CORDIAL Y ALCANSE A REALIZAR LA COMPRA DEL VEHICULO QUE NECESITE, LOS RECOMIENDO A TODOS LOS CLIENTES. More

I’m pleased with the service and will be back. Employees were friendly and attentive to me Employees were friendly and attentive to me More