AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I have been going to this dealership since I purchased my 2020 Ram. I have been extremely happy with the competence and level of service and normally would not hesitate to recommend them. I realize there are 2020 Ram. I have been extremely happy with the competence and level of service and normally would not hesitate to recommend them. I realize there are issues supposedly due to Covid however I was less than happy on my last visit. I took my Ram in for a leaky exhaust manifold, tire rotation, balance and state inspection. I dropped my vehicle off on Monday. No status was ever given so I went to the dealer on Thursday. Couldn't reach service advisor via phone. Tried other service advisors but was again unsuccessful. Vehicle had not been seen. Checked on Monday and a manifold was ordered that should arrive on the 15th. No status was given I had to go to the dealership and chase down another service advisor for status. Even though the vehicle had been there a week the other items were not completed. No oil change, no tire rotation, no state inspection. I am returning on the 15th for the manifold but sadly I guess all the other items will have to be done elsewhere. Normally this dealership is great. Possibly that have staffing issues because I didn't see but 3 service advisors on site. Normally there are more. I plan on meeting with the service manager when I return to discuss this with him/her. I really want this dealer to be great, I want to do business with them. I want to be confident that when I drop off my vehicle the work will be done timely or a status will be given. I realize there are supposedly supply chain issues and parts are difficult to get but I can't believe you need parts for an oil change, tire rotation and balance and state inspection. A week in the shop and nothing resolved and no status given except when I went there in person is not what I am accustomed to at this dealer. I would welcome an explanation More

Great service and timely. Attendants were prompt and knowledgeable. Would definitely recommend to anyone with a jeep knowledgeable. Would definitely recommend to anyone with a jeep More

Customer service was awesome , Jacob our sales person was very nice and so was our closing guy very nice and so was our closing guy More

Warranty repair was performed at the appointed time with no problems or intervention. Good job. no problems or intervention. Good job. More

Everyone at the dealership was very friendly and helpful. They want your business and will do what it takes to sell you a vehicle. They want your business and will do what it takes to sell you a vehicle. More

I have been to a couple different AutoNation locations... The NRH Chrysler, Dodge, Jeep, Ram location has been the best to work with by far. They have helped correct errors of other locations and have always The NRH Chrysler, Dodge, Jeep, Ram location has been the best to work with by far. They have helped correct errors of other locations and have always kept me informed along the way. Will be happy to bring my vehicle's back to this location at any time... More

Been buying vechicles from them for years and always get great service and a professional treatment. They have a lot to choose from. Great selection as well. great service and a professional treatment. They have a lot to choose from. Great selection as well. More

My salesman Oscar was great he took very good care of me and answered every question I had. and answered every question I had. More

booke me on the same day as i made a last minute appointment...excellent service..Craig the service advisor was awesome!! appointment...excellent service..Craig the service advisor was awesome!! More