AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Sit back for a tale of deceit and ineptitude! I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an o I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business. More

Worst dealership in 40-years of buying vehicles There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10K in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4K each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 7 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - I HAVE CALLED THE PHONE NUMBER LEFT BY THE GENERAL MANAGER (IN MY GOOGLE REVIEW) WITH WITH NO RESPONSE FOR 6-DAYS NOW... ONE OF THE VANS TRADED IN ON 12/3/18 HAS STILL NOT BEEN PAID OFF AS OF 1/10/19 AT MY LENDER, ALLY FINANCIAL - BUT IS FOR SALE AT THIS DEALERSHIP'S USED CAR LOT More

DO NOT Buy from here I connected with this dealership (Desmon Clinton, salesperson) via the Costco buying program. Initially, the process was smooth and we agreed on a pr I connected with this dealership (Desmon Clinton, salesperson) via the Costco buying program. Initially, the process was smooth and we agreed on a price for a new Jeep Grand Cherokee. I completed the purchase and, at that point, was satisfied. EVERY point of contact since then has been a complete frustration. These are the kind of people that give “Car Salesmen” a bad reputation. Non-responsive at every turn. Cheating at every turn. Ex - my car had 3k miles on it and had been in inventory for awhile - all OK by me - but the XM radio 1 yr demo and the U Connect demo were expired. I had to DEMAND multiple times that these be reinstated. Finally, the dealership complied, but for three months, not the 1 yr New Car standard. The $750 or so I “saved” on the purchase price has been more than consumed in soft cost/time. Next time, I’ll pay a little more to have a more pleasant buying experience. Initial rating on price would be 5 star - now it’s 1 I’ll be contacting Costco next. In fairness, the service dept at this dealership seemed fine the one time I was through there. More

Terriable experience with service department. Not a fast friendly customer service dept. There is no one there to meet and greet you in the drop off line. I always have to get out and go find a Not a fast friendly customer service dept. There is no one there to meet and greet you in the drop off line. I always have to get out and go find a service advisor. When you walk in the office, there is still no greeting and all the employees seem to think they are invisible and don’t acknowledge you. That’s just part of my problem with their service. I took my car in for a check engine light. First time was an easy fix, was told to bring back if the light came back on. When I returned i was informed I need an appointment, enterprise was out of cars, and they were backed up. Also having a 2013 and no extended warranty seemed to be a mark against me. Service advisor very rude and inpatient with me when I continue to defend myself for not having an appointment for a random check engine light. My mistake expecting friendly service like the week before. Would like to give zero stars for friendly service. More

HORRIBLE PLACE Terrible car buying experience. I WILL NEVER BUY here again! My brand new car was damaged by the detail guys and sales manager Calvin Neal DOES NOT ca Terrible car buying experience. I WILL NEVER BUY here again! My brand new car was damaged by the detail guys and sales manager Calvin Neal DOES NOT care More

Great and speedy service!! I have a Chevy, went in for an oil change and they had me out in a very timely manner. Customer service was great! Would definitely recommend my advis I have a Chevy, went in for an oil change and they had me out in a very timely manner. Customer service was great! Would definitely recommend my advisor. More

bad bad bad Dealer/Service dept combo review This is a terrible dealership and service department. I got my 2015 Ram 1500 Laramie for a discount with "damage" on Dealer/Service dept combo review This is a terrible dealership and service department. I got my 2015 Ram 1500 Laramie for a discount with "damage" on carfax that they "couldn't figure out how to get 'damage' report." I liked price though. I had to stay at dealership all day to get it purchased by 9PM... I was promised running boards. I was given wrong size running boards. It was a fiasco and a strain on my life for like 2 weeks... Several months later my wheels/axle is squeaking and I have a leak in back speaker (1st heavy rains since owning truck). I take it in to them. I had to wait around 2 hrs to drop truck and get loaner. 1 MONTH LATER after dozens of calls and texts I get my truck back with leak fixed and squeak still there--took a week or so for me to realize squeak. AFTER many more texts and calls they "refuse to do further work due to aftermarket 3" level lift DAMAGE" and refer me to lift shop. Will be reviewing "McKinney Pronto Mufflers" shop that did minor lift later this week. I give Autonation Dealership 2 STARS for fiasco and inattentiveness to others time. I give the Autonation Service department and enthusiastic ZERO STARS. If you have warranteed work, take it somewhere else--don't buy from them if you want them to back up their vehicle with service. More

First class sales Representative I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She went the extra mile answering questions, making sure everything was ready, and making the purchase an easy and pleasant experience. I look forward to shopping at this dealership again for my next purchase. Thanks again, Lindsey! More

Avoid this dealership for two reasons: 1. We were pre-approved through our own bank and just wanted to buy a car they had on the lot without them pulling our credit. They advised they need 1. We were pre-approved through our own bank and just wanted to buy a car they had on the lot without them pulling our credit. They advised they needed our social security numbers and drivers license numbers to write the contract. We advised several times we were pre-approved and to not pull our credit. Three weeks later we are getting denial letters from banks all over the place and the credit pulls were done three weeks after we purchased the car. 2. We test drove the car and it had a low tire. The salesman Anthony K said he would fix it. Six hours later we drive off the lot with a tire that lost 7 lbs. of pressure on the way home. We investigated further and the tire still had a nail in it which they dismissed. We have called the dealership back several times on these issues and have never received a call back. More

Dishonest Managers won’t refund money Wish I would’ve looked at their BBB rating of a negative D. Worse dealership experience ever! I visited June 29 to buy a new Pacifica and was told it Wish I would’ve looked at their BBB rating of a negative D. Worse dealership experience ever! I visited June 29 to buy a new Pacifica and was told it would come in the following day. They asked if I would leave a deposit and it would only get charged once vehicle arrived. They cashed check immediately and van never came in. When asked they said it was on a rail car, next they said it was on a truck in transport. After some digging we found it was in Austin at another dealership. We asked for a refund on July 5 and still today July 13 have not been refunded. None of the managers have been helpful and the salesperson was clueless. Manager said check had not cleared even though I have confirmation from my bank that it cleared on July 2nd. Lies lies lies. Last vehicle I will purchase at AutoNation. Look at all the negative comments from others and don’t make same mistake. I am an honest hard working veteran still serving and this is how this dealership treats people! More