AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

⭐⭐⭐⭐⭐ We recently purchased a new Dodge Ram and had an amazing experience! A special thank you to Julio Acosta, the Sales Manager, for his patience, knowledge, and outstanding customer service. He made th amazing experience! A special thank you to Julio Acosta, the Sales Manager, for his patience, knowledge, and outstanding customer service. He made the entire process smooth, stress-free, and enjoyable. Also, thank you to Carlos Galo in Finance and Aly, our Sales Representative, for being professional, friendly, and helpful every step of the way. We love our new Ram and highly recommend this team if you’re looking for a great car-buying experience! More

I recently purchased a 2023 Jeep Gladiator Rubicon from AutoNation Chrysler Dodge Jeep Ram Pembroke Pines, and despite the vehicle itself being great, the overall dealership experience was by far the most AutoNation Chrysler Dodge Jeep Ram Pembroke Pines, and despite the vehicle itself being great, the overall dealership experience was by far the most disorganized and frustrating car-buying process I’ve ever dealt with. I’ve purchased 30+ vehicles over the years, so I understand delays and mistakes can happen. This went far beyond that. We arrived around 12–12:30 PM on a Sunday. The actual deal, test drive, numbers, and paperwork could have realistically been completed within a couple of hours. Instead, after that point, the process completely stalled. We did not leave until around 5:30 PM after spending over five hours sitting there with almost no communication. Our salesperson would briefly appear, say “5–15 minutes,” then disappear for 30–60+ minutes at a time with no updates. This repeated throughout the entire day. Nobody clearly explained what was happening until hours later in finance, where we were suddenly told there were “system issues.” Then, AFTER paperwork was completed, we were informed we could not take the vehicle home because the Certified Pre-Owned (CPO) process had not been finalized. This resulted in us driving 1.5 hours back home without the vehicle after wasting an entire day at the dealership. Communication afterward was essentially non-existent. We never once received proactive updates regarding delivery, CPO status, paperwork, registration, or payoff information. Every update required us to repeatedly call, text, and chase people down ourselves. Even delivery 830-9PM!! the following night was poorly coordinated. The transport driver almost left without picking up our trade-in vehicle until we stopped him. The CPO paperwork that supposedly caused the entire delay was incomplete and not properly included with our delivery documents. I ultimately had to independently create a Mopar/Stellantis account myself just to verify the CPO status something the dealership should have been able to confirm immediately. ( I still to this day don't have any of the proper paper work from them on this) Unfortunately, the problems continued. It took over a month to finally complete my registration and tag transfer. My temporary tag expired during that time, and despite contacting the dealership multiple times beforehand, I received no response. I ultimately had to go to the DMV myself and pay additional money out of pocket for a replacement decal despite already paying registration fees through the dealership. The vehicle itself has been excellent. The issue was the dealership process — lack of communication, lack of coordination, lack of urgency, and complete failure to keep the customer informed. For a company that markets itself as “no haggle” and supposedly simpler and easier to work with, this experience was the exact opposite. This was ALL hassle. Considering this is both an AutoNation location and an official Jeep dealership representing a major national automotive group, I expected a far more streamlined and professional experience. I cannot recommend this dealership based on my experience. More

Great, fast and friendly service! My serving advisor, Luis was great and went above and beyond to take care of my needs. My serving advisor, Luis was great and went above and beyond to take care of my needs. More

​Traje mi carro al dealer de Chrysler en Pembroke Pines para una reparación y la experiencia fue de primera. Desde el primer momento el trato fue excelente. Además, me dieron un carro de renta para resolve para una reparación y la experiencia fue de primera. Desde el primer momento el trato fue excelente. Además, me dieron un carro de renta para resolver mientras el mío estaba en el taller, lo cual me facilitó muchísimo la vida. El trabajo quedó perfecto, el carro se siente impecable. ¡Cien por ciento recomendados! More

Luis arsola was amazing in the service department he really helped me with me 2019 Ram truck he was quick and efficient always answered my calls. He was incredible go see Luis when you get your vehicle really helped me with me 2019 Ram truck he was quick and efficient always answered my calls. He was incredible go see Luis when you get your vehicle serviced!!! More

I took my vehicle in because the battery was defective and it was covered by my Mopar insurance. They told me the diagnosis would take a week, which I accepted since I bought my car at this AutoNation and and it was covered by my Mopar insurance. They told me the diagnosis would take a week, which I accepted since I bought my car at this AutoNation and I’m familiar with their process. On two previous occasions, I had left my car for service, and both times they were very kind and provided me with a courtesy car while I waited for the diagnosis. What surprised me this time was how the young man who assisted me treated me as if I were stupid, as if it were absurd to ask whether they could provide a courtesy car. He looked at me as if I were delusional and making it up. He reminded me that only once a diagnosis was completed could I get a rental car for five days, as stated in my Mopar insurance. I clarified that I understood the process and that I was referring to the courtesy car. He made me waste about 15 minutes arguing that I didn’t even have the right to ask for a courtesy car, only to finally admit that they didn’t have any available at the moment and that he would put me on a waiting list. I’ve worked in customer service for 10 years, and I know that when a courtesy service is unavailable, there are polite and considerate ways to communicate that to a customer. More

Excellent customer service as always. Highly recommended. Thank you Caleb and Auto Nation Pembroke Pines!! Highly recommended. Thank you Caleb and Auto Nation Pembroke Pines!! More

It's a clean environment, great customer service from andre brown. He was clear and precise and worked with me. Orlando was knowledgeable as well andre brown. He was clear and precise and worked with me. Orlando was knowledgeable as well More

Very friendly and reliable place. Also the location is very coveniente to me. The aervive was done in a fast and wricient way. Also the location is very coveniente to me. The aervive was done in a fast and wricient way. More

Exceptional service provided when we had a problem with our Chrysler Pacifica. First dealership we went to could not correctly diagnose the problem. Autonation at Pembroke Pines diagnosed and fixed our mec our Chrysler Pacifica. First dealership we went to could not correctly diagnose the problem. Autonation at Pembroke Pines diagnosed and fixed our mechanical issue in 24 hours. Would definitely recommend their service department. More