AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

I purchased a 2020 Jeep Gladiator in November 2021 and shipped it to the Virgin Islands. The Jeep has less than 1,000 miles and it had to go straight to the dealership here. It came with the engine ligh shipped it to the Virgin Islands. The Jeep has less than 1,000 miles and it had to go straight to the dealership here. It came with the engine light on and I'm still waiting to drive it. The first salesman was uninterested in the sale and was charging 2,000.00 more than I purchased it for. We went back the following day and met Stan Morton. He was excellent in making sure the purchase and shipping went smoothly. I called Stan when I picked the truck up from the dock and stated that the engine light was on. He stated it wasn't on when it was shipped. The truck shut down while driving and I drove it straight to the dealership. I'm still waiting for a part. It's a bummer to have bought a vehicle and can't drive it. More

The attention and service was great. Even the items in question, were checked and verified. Very satisfied with the service and every visit. question, were checked and verified. Very satisfied with the service and every visit. More

Andre and Luis were great. They were very patient with me, answering all my questions and concerns. The price was the best that I came up with, no dealer add on charges like other dealers I visited. I'm me, answering all my questions and concerns. The price was the best that I came up with, no dealer add on charges like other dealers I visited. I'm seeing quite a few bad reviews for service. I hope these issues are addressed promptly! More

I have NEVER had an experience like I did at this Auto Nation. The whole team was so graceful and sweet. I literally WALKED OUT of another dealer because they were not transparent with me and just plain s Nation. The whole team was so graceful and sweet. I literally WALKED OUT of another dealer because they were not transparent with me and just plain sharks. Galo and Grace were so great to us and so patient. We left with our new family car in just a couple hours. I HIGHLY recommend this dealer. Just great customer service all around. More

Not my first rodeo with Pines, certainly won't be my last. I'd rather spend a bit more on whatever's needed and have the 'o.e.m.' folks do it all. Matt, Jesus, Beatriz and everybody on site are "teh b last. I'd rather spend a bit more on whatever's needed and have the 'o.e.m.' folks do it all. Matt, Jesus, Beatriz and everybody on site are "teh bestest evah" ! The new text-message vehicle status thing is gonna work out for them. More

Not even sure if the automobile was serviced. Fluids were not filled (topped off) no paper lining or plastic lining (when someone services car) inside automobile. Car was not washed off. Just left with an un not filled (topped off) no paper lining or plastic lining (when someone services car) inside automobile. Car was not washed off. Just left with an untrustworthy feeling if they even looked at the car. They told me 3-4 hours time and they would call or text me to let me know automobile was ready. After about 5 hours I called and that’s when I was told the automobile was ready for pick up. I am going to take it to another Jeep dealer or someplace to have automobile double checked. More

I love the service advisors, all though I have a new vehicle I've come several times to the dealership. Beatrice and Matt have made it pleasant every time. I must admit the dealership needs more help in vehicle I've come several times to the dealership. Beatrice and Matt have made it pleasant every time. I must admit the dealership needs more help in the back, it shouldn't take 9:30am until 4:30PM to replace two tires that were in stock. Once again your advisors are outstanding, but if you don't get more help in the back it want matter about the (A) team up front. More

Best Salesman and Financial Manager.Very fast Service, Best Salesman and Financial Manager. Very fast Service, no pressure and very attentive. I will be back again and I recommend them Best Salesman and Financial Manager. Very fast Service, no pressure and very attentive. I will be back again and I recommend them More

I wish I could rate my experience as good as I like the service advisors but this visit was far from being a good experience. Nobody called me about the status and I tried to reach by phone the advisor to service advisors but this visit was far from being a good experience. Nobody called me about the status and I tried to reach by phone the advisor to no avail. I had to drive back there only to see y vehicle up on the rack in another part of the dealership and when I went to service dept that were unable to tell me what was happening and the status and my advisor was nowhere to be found. Bottom line I had to leave and come back right before closing to sign the paperwork and paid. I got home and upon review of the paperwork realized I had been way overcharged for the service and the recall work which was the reason I brought the vehicle there in the first place was not performed with no reason given or explanation to me. I had to go back twice to get my refund for the overcharge which was just under $200 for work that was already covered and bill for a tire rotation when I had new tires which i bought myself installed. How does a company bill you to install new tires and also bill for a tire rotation? Ridiculous! There is a sign in front of each advisor with a name and number to call for any issues etc and I called that number three times finally leaving a message and never received any call back. HORRIBLE EXPERIENCE and will not use this dealership again. I will go to University Dodge Jeep Ram instead as they are privately owned and take pride in looking after their customers. More