AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Not my first rodeo with Pines, certainly won't be my last. I'd rather spend a bit more on whatever's needed and have the 'o.e.m.' folks do it all. Matt, Jesus, Beatriz and everybody on site are "teh b last. I'd rather spend a bit more on whatever's needed and have the 'o.e.m.' folks do it all. Matt, Jesus, Beatriz and everybody on site are "teh bestest evah" ! The new text-message vehicle status thing is gonna work out for them. More

I wish I could rate my experience as good as I like the service advisors but this visit was far from being a good experience. Nobody called me about the status and I tried to reach by phone the advisor to service advisors but this visit was far from being a good experience. Nobody called me about the status and I tried to reach by phone the advisor to no avail. I had to drive back there only to see y vehicle up on the rack in another part of the dealership and when I went to service dept that were unable to tell me what was happening and the status and my advisor was nowhere to be found. Bottom line I had to leave and come back right before closing to sign the paperwork and paid. I got home and upon review of the paperwork realized I had been way overcharged for the service and the recall work which was the reason I brought the vehicle there in the first place was not performed with no reason given or explanation to me. I had to go back twice to get my refund for the overcharge which was just under $200 for work that was already covered and bill for a tire rotation when I had new tires which i bought myself installed. How does a company bill you to install new tires and also bill for a tire rotation? Ridiculous! There is a sign in front of each advisor with a name and number to call for any issues etc and I called that number three times finally leaving a message and never received any call back. HORRIBLE EXPERIENCE and will not use this dealership again. I will go to University Dodge Jeep Ram instead as they are privately owned and take pride in looking after their customers. More

Great customer service from Daryl , he took real good care of me and my car . Always keeping me informed and gave me the best price in town . Thank you care of me and my car . Always keeping me informed and gave me the best price in town . Thank you More

It’s funny to see how bad they are. They are the best at giving the worst customer service. No respect at all, and they laugh at you. Avoid Autonation jeep service giving the worst customer service. No respect at all, and they laugh at you. Avoid Autonation jeep service More

Stan our sales rep was professional kind and to the point. He showed us the car we liked, in this case a Jeep Wrangler, he put the numbers together and matched our budget. The process was simple and fa point. He showed us the car we liked, in this case a Jeep Wrangler, he put the numbers together and matched our budget. The process was simple and fast and I highly recommend that if you are buying a car to to Auto Nation pembroke Pines and ask for Stan. Rafhael More

I originally went next door and the dealer was so rude so I just got up and left, as soon as I walked into this dealership, It felt so good. The entire team was extremely nice and Fernando (hope I spelled it I just got up and left, as soon as I walked into this dealership, It felt so good. The entire team was extremely nice and Fernando (hope I spelled it right) was amazingggggg. Left with a beautiful car ! Definitely coming back More

I stopped in to get a oil change and tire rotation. Daryl was very helpful and courteous and took care of getting my service in a timely manner Daryl was very helpful and courteous and took care of getting my service in a timely manner More

I dropped my car off on Tuesday, November 9, 2021 because my vehicle was stalling while driving and wouldn't go past a certain speed. I didn't receive a phone call until November 16, 2021 to tell me what was my vehicle was stalling while driving and wouldn't go past a certain speed. I didn't receive a phone call until November 16, 2021 to tell me what was wrong. My 2018 Journey need a transmission. I have extended warranty on my vehicle to cover large repairs. They want to replace it with a transmission over the budget and replace hoses that aren't covered by the warranty and that technically don't need to be replaced just cleaned and attached back. I've been calling to no avail of getting anyone on the phone from the time they open until the time they close. This by far has been an extreme nightmare. As of today November 29, 2021, I still haven't heard from anyone. This has truly taken my confidence in this service department down to zero. More

Michael is an extremely helpful salesman and very kind. Will highly recommend him to anyone! Will highly recommend him to anyone! More

Daryl and the team went above and beyond..5stars all the way. Quality group all the way. way. Quality group all the way. More