AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Very dishonest dealership.....So my wife went on Monday Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 doll Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!! More

Danny the Manager is so Unprofessional The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of custome The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind. More

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the fogligh a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off. More

WORST EXPERIENCE EVER! I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staf I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staff are lowlife jerks, typical screw you over group of individuals. This dealership is a complete joke - Look at their reviews consistent negative reviews. Bought a brand new 2019 Jeep Wrangler that I custom ordered . Our sales person was pleasant however in the end she was just the polite salesperson running as much interference as possible with little to no success with a staff that is worthless. After I purchased the Jeep I noticed a few minor issues (1) TPMS not installed or trained to the vehicle and (2) I noticed some minor inexpensive parts that I custom ordered that I paid for that were not installed. I drove 4 hours to their dealer because of the salesperson who was very polite however it turned out to be a mistake. I made several phone calls to the service department, salesperson, management (GM) with not even a single phone call back. I have not taken the vehicle back personally because it is a 4 hour drive and have been asking for them to simply coordinate with a sister nearby dealer. I took it to a local nearby dealer however the labor would be an excessive cost just to inspect the vehicle. The salesperson tells me the service department will be calling however keep me waiting without any communication of what was really going on. After an extensive wait and not hearing anything on the status I email and leave messages with the front desk with not a single call back from service or the General Manager. Would you believe that the Service Manager Joshua Mills doesn't even have a voicemail setup at all. I guess customer service is not a top priority or any priority based on their dealer reviews. Service Department is unprofessional and simply incompetent with lack of any care or compassion. This is a simple resolution that likely would just be some labor and parts that I already paid for. I guess my only avenue to resolve will be small claims court, why should it even come to this for some basic and simple resolution. What does that tell you about the dealership, their leadership and their employees. Worst car buying experience ever. One bad experience and now people will hear my story and all about how AutoNation really feels about their customers. It's clear they just want your money and will tell you what you want to hear to get that dollar out of you. There are others that were involved in this experience that I didn't mention however the entire experience was horrible. The only positive experience came from the low man on the Totem Pole, our sales person!! Will never be back and will never spend another dollar with AutoNation or any of their affiliates for the rest of my life. This dealership is unprofessional and just cares about one thing. Taking your money and Moving cars! Very Sad! Would really like to speak to an Executive Level person at AutoNation Corp but highly doubt that will happen. More

Customer Service I've been trying to get a hold of someone, called over 20 times, try different extensions NOBODY ANSWER THE PHONES, with so many employees, truly I I've been trying to get a hold of someone, called over 20 times, try different extensions NOBODY ANSWER THE PHONES, with so many employees, truly I do not recommend this dealer to anyone, worst customer service ever! I'm glad I didn't recommend this dealer to any of my family members. More

Steer clear!! I came here because of the reviews and the " No Haggle" pricing. IT'S ALL FAKE! This place has to be paying for reviews. I visited this dealership and I came here because of the reviews and the " No Haggle" pricing. IT'S ALL FAKE! This place has to be paying for reviews. I visited this dealership and right of the back I said, I like it here... there was no pressure to buy and everything was going smoothly, until it was time to get to business. I have PERFECT CREDIT and when they ran my credit they tired to give me a interest rate of 5.99% and it was alot of fees added into the price out of nowhere. I told them I was not paying that interest rate or the fees. So when the sales person came back he had an interest rate of 3.49%, the price of the vehicle, the $799 dealer fee and $ 599 certified preowned fee. Really autonation a preowned fee?? O and did I mention I live out of state and drove over eight hundred miles to get to this place?? They also wanted me to pay taxes on the vehicle for TTL at their dealership and I didn't feel comfortable doing that because I know I had to pay ttl to my DMV when I registered the vehicle. By this time the salesman through me off on some finance guy named Deante. Deante needs to be trained or fired! I told Deante I didn't mind paying the extremely high dealer fee, but I wasn't going to pay him over $3500.00 in taxes because his number wasn't right and I didn't feel comfortable paying that. Deante told me if I didn't pay the certified preowned fee and taxes on the vehicle there was no deal. I then told him I would go through my bank instead of going through them because something wasn't right and my interest rate with my bank was wayyy better. At this point I was still willing to buy the vehicle amist all the xx. I just told him to send the paperwork over to my banker and they would handle the process for me. Deante refused to send the paperwork to my banker caught an attitude and told me he would give me a call when he spoke to his manager. HE NEVER CALLED ME BACK AND WHEN I CALLED HIM TWICE HE SENT ME TO VOICEMAIL. So I called my banker and read her off the numbers I had for the TTL and she was livid!! She told me in her exact words "wow, they were about to make a xxxx load of money off of you on those taxes they are totally off by hundreds of dollars" then she said "do they even have a title? I bet they dont.. you dodged a bullet, you were going to pay them taxes and was never going to receive your title on time and would get swamped with DMV fees after 30 days. And more then likely they wouldn't turn the money over that you paid on taxes and you would have to pay taxes again". Boy was she right!!! The Manager contacted me and asked did I still want the vehicle his name was Orlan. He was a nice guy,but everytime I asked him about the title I never received a straight answer. All of this went on for an entire week. I just gave up and drove home without a vehicle because it just wasn't worth the hassle. When I made it home. I finally received a text from I don't know who saying they have sent over everything to my bank except the title because they dont have it on hand at the moment. HA!! Safe to say I never looked back. Beware of this place!! More

They know nothing Pitiful business. One man sold me a truck and then they negated the sale saying the advertised Ram was not for sale. Next the gm said vehicle was sold Pitiful business. One man sold me a truck and then they negated the sale saying the advertised Ram was not for sale. Next the gm said vehicle was sold to his service dept. Finally, offered up a higher truck More

Amatuers I bought my Jeep last September, took it back two weeks later for a USB port that never worked. They kept it for three days, didn't provide me with a I bought my Jeep last September, took it back two weeks later for a USB port that never worked. They kept it for three days, didn't provide me with a car, and when I went to pick the car up, the USB port still didn't work. They asked me to wait 10 minutes, and it worked after that, but it turns out they replaced my radio and killed my SiriusXM radio subscription in the process. Fast forward to yesterday. I called them for two hours, nobody answered the phone in the service department. I finally got through around 10:30am, and my service advisor, Eric said he would call me and let me know what was wrong with my Jeep. He didn't call me, and I spent about an hour on hold at the end of the day only to find out they hadn't worked on my Jeep at all. They were supposed to diagnose the issue today and get in touch with me, but not surprisingly, nobody has contacted me. More

Worst experience I went with my car still having warranty, they mischanged parts from my vehicule that my car didnt really needed at the time due to it being new. Afte I went with my car still having warranty, they mischanged parts from my vehicule that my car didnt really needed at the time due to it being new. After they found out that it was not those parts that they needed to change, they still charged me. The general managers name is reynaldo and the service manager name is harold. Be careful with them 2 thiefs. -Juan Nunez More

"STAY AWAY FROM THE SERVICE DEPARTMENT" I highly recommend everyone to stay away from this dealership. Worst customer service I’ve ever seen. The service department is the worst I have eve I highly recommend everyone to stay away from this dealership. Worst customer service I’ve ever seen. The service department is the worst I have ever experienced. April 2018, I took my Dodge Challenger, because my vehicle won’t start. I informed the service advisor that I had just purchased a new battery at the end of March 2018. The service technician stated that my battery was dead, because the vehicle was not started in ten days. I told the service technician that the alternator or starter is draining my battery. I told him that it is no way possible that a battery will die due to a vehicle not being started in 10 days. The service technician charged my battery and annotated on the service sheet that my battery was good. On 25 Jun 2018, I attempted to start my vehicle; but the vehicle won’t start. On 2 Jul 2018, I took my vehicle back to the AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines, because it won’t start. The service technician connected my vehicle to a machine and the machine indicated that my vehicle needed a new battery. Josh, the service manager, and Daniel, service director told me that I had to purchase another battery before the service technician can run additional diagnostics on my vehicle. I’m really confused. Back in April 2018, I told the service manager, the service technician, and the service advisor that the starter or alternator is draining my battery. Why would I purchase another battery when the issue is not the battery or for the alternator or starter to drain the battery? There are some incompetence people that work at this facility. Stay away for this place. This is far the worst customer service I have experienced or seen. More