AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

If there's one thing I can always count on with AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car o AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car or my wife's...they never fail in making the experience as horrendous as possible. From not calling you back to let you know that they need to keep your car for several days, to having the desk agents have a 10 minute conversation in front of you about their weekend while you wait with no one in front of you, they never seem to disappoint. In their most recent feat of reliably wasting my time, I received an email about a recall for my Durango, looked online for an available appointment, checked to make sure the part was in stock, which their system said it was, and showed up 20 minutes early on 4th of July weekend...only to be told, "oh, we don't have that part, and it'll be weeks before we can get it." Then why solicit me via email to come in right away you ask? Because wasting your time is what this service department is best at. Run don't walk to ANY other dealership for service. A 3-hour drive EACH WAY elsewhere would most certainly save you time. More

I took my car in for a flat and some noise it was making Mr. Lloyd at service who is the a pitta me of professionalism and on top of that just a nice and fun guy. My problem was resolved within the day Mr. Mr. Lloyd at service who is the a pitta me of professionalism and on top of that just a nice and fun guy. My problem was resolved within the day Mr. Lloyd kept me a breast of everything that was going on with text messages throughout the day and a phone call as a car was nearing being fixed. I really appreciate that level of service. I would highly recommend seeing Lloyd if you need service at AutoNation Dodge Pembroke Pines. More

I tried to inquire about a car and the person that answered the phone, Stan, was not listening and told me to call another dealer to buy the vehicle. He should go back to school to learn how to be nic answered the phone, Stan, was not listening and told me to call another dealer to buy the vehicle. He should go back to school to learn how to be nice to customers that call in. More

No stars, the service is awful, not event the General Manager answers the emails or calls. They are supposed to be support for the Jeep products, they are not. They act like customers do not care. I am l Manager answers the emails or calls. They are supposed to be support for the Jeep products, they are not. They act like customers do not care. I am looking for the president of services in Autonation and Jeep so they know what is going on in this location and to retrained everybody there. More

I recently returned a used Tesla because the car did not have the FSD feature as advertised and the dealer refused to make me whole. My sales guy refused to accept my follow up calls or return my messages have the FSD feature as advertised and the dealer refused to make me whole. My sales guy refused to accept my follow up calls or return my messages upon discovery of the issue. I subsequently returned the car. When I returned the car the manager on duty explained to me I would receive my money back in 7-10 days. It is now almost 30 days and I have not been refunded. Last week I left a voicemail with the finance manager. He also did not return my voicemail. I followed up yesterday and the finance manager promised to call me back within the hour for a status update on my refund. To date no call back and no details on the reimbursement. I highly recommend staying away from this company as the customer service is some of the worst I have ever experienced. More

The Godfather one of the best movies of all time if not the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to fini the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to finish, let me tell you why. I will start by saying that I tried not one but many different dealerships before finding this gem. I was on a budget and finding the car I loved became more challenging, 2020 is not one of my best years but it was my birthday and my previous truck stopped working, therefore I had to start looking for another vehicle. I tried online and called multiple dealerships, most dealers ignored me, running my credit and never finding the time to actually help me, I felt like a number, nobody was interested in me getting something I liked or finding me something I could love but also pay since I was, as previously mentioned, on a budget, but my situation completely changed once I called AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. All it took was getting the right team of professionals involved, with the help of Johnny Robles, who was my sales rep, (and will always be from now on), Glenn Pericohen, the GSM, and the Finance Manager, Grace Giraldo, my days of disappointment changed. Johnny took the time to find me exactly what I needed and he knew all the answers I asked him from the first call to the in-person appointment. He is a very friendly and professional person, who made me feel comfortable and made the process very smooth, without giving me the headaches, previously experienced at different locations. Glenn made all the worries implanted in me at the previous locations disappear, he was what I will call a true manager, always making me feel comfortable, touching base with me to see how my deal was coming along and if I was satisfied with the process. Grace Giraldo fought for me, giving me an amazing term and rate after multiple calls with different banks. Knowing that there are people in the car business like these that actually want to help me and made it possible for me to get my dream car made me speechless. This is by far the number one dealership of all time and the only dealer I will ever recommend anyone to buy from, they earned my trust and loyalty for life and I will be forever grateful. Again, Car buying is very stressful and one of the worst experiences for most people, I personally hated it, but now that has changed thanks to Johnny, Glenn, and Grace at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines truly an act of higher power. Thank you guys for making my birthday amazing this year and wish you many blessing. Anyone who needs a car or truck should definitely go to this place and ask for Johnny, talk to Glenn and wait for Grace, truly a car buying experience I will never forget! More

Bought a 2020 Ram. Water getting into it. My salesman Johnny has terrible post sale service. I would not buy a vehicle from here again. Johnny has terrible post sale service. I would not buy a vehicle from here again. More

Review for Sales: I bought a 2021 Jeep Grand Cherokee. Review for Sales: I bought a 2021 Jeep Grand Cherokee. I worked with the sales associate Ronnie Alvarez, Financial Service manager Salvatore Russo Review for Sales: I bought a 2021 Jeep Grand Cherokee. I worked with the sales associate Ronnie Alvarez, Financial Service manager Salvatore Russo, and the manager Glenn. This is the first car that I'm buying by myself in order to build some credit and these guys helped me and worked with me to get me to the price I was looking for. Very helpful, they followed up with me, and they made the car buying process smooth. They were all very respectful and attentive. COVID-19: The facility is very clean, all the employees wear masks, and they have sanitizing stations all over the place. 5/5 experience. More