AutoNation Chrysler Dodge Jeep Ram Southwest

I do think the service advisor was doing his best to accommodate my requests, but there were definitely disconnects between advisors and technicians. The repair shop should realize that people want thei accommodate my requests, but there were definitely disconnects between advisors and technicians. The repair shop should realize that people want their vehicles back ASAP, and it’s not a game when the vehicle is basically being held hostage. The diagnosis of my vehicle issues were totally wrong, and the shop couldn’t even provide proof of the “assumed” diagnosis. Plus they wanted to charge an outrageous fee that I actually received second opinion/quote that was 1/3 the amount to do the same repair even though the repair wasn’t even needed. These repair shops need to realize that some people are actually educated, and in many cases have more experience and expertise than the over paid technicians they are expecting to make recommendations and repairs. More

I purchased my car from this dealership 10/2019 and all my service work has been done with them. They have always been able to get my car in for service fairly quickly. my service work has been done with them. They have always been able to get my car in for service fairly quickly. More

Great to work with, taking care of any issues. Have answered my questions promptly, in a professional manner. Have answered my questions promptly, in a professional manner. More

I am a women that had to take over all responsibilities on taking over car maintenance on our jeep. My service man was very accommodating and help me. I felt like he was a very honest person and I’m very g on taking over car maintenance on our jeep. My service man was very accommodating and help me. I felt like he was a very honest person and I’m very grateful. Be in in my 70s I need help and he came through. I will be back again. More

From me to the folks at CDJR Southwest. To be honest I was tired from being on duty at 5 am, when I got the call our Jeep had arrived. The entire team came together to get us in, financed, To be honest I was tired from being on duty at 5 am, when I got the call our Jeep had arrived. The entire team came together to get us in, financed, delivered, and on our way before dinner that night. Very blessed to have such an outstanding group of folks that can come together and get stuff done. Special thanks to Erik, Mike, Kenny, and Angel. Angel quite literally was running to get the numbers and get all of our paperwork together. Kenny and Erik somehow pulled a miracle to get the truck delivered and in perfect shape in one day, and last and absolutely not least. Mike was outstanding as my sales guy, I was a bit tired and truly appreciate his patience with me and was very nice even though I called him out on something that I read wrong. Huge love team. Thank you. More

Brought my Grand Cherokee in for a filter change and a drain and fill on the transmission as it was due. Eric got me scheduled for the Saturday I was available and Jarrett made the drop off and pickup ea drain and fill on the transmission as it was due. Eric got me scheduled for the Saturday I was available and Jarrett made the drop off and pickup easy. More

Jordan was amazing. He actually listened to what I wanted and was so helpful in finding me the car I wanted. He actually listened to what I wanted and was so helpful in finding me the car I wanted. More

I want to thank the Auto Nation team for helping me find the perfect vehicle. Jordan was an exceptional employee with great customer service skills making it feel like home; Carlos helped with the finance p the perfect vehicle. Jordan was an exceptional employee with great customer service skills making it feel like home; Carlos helped with the finance process going smooth, and the General Manager Kenny made sure that I was taken care of! More

Taking the Ram here was a huge mistake. Took three days to diagnose the problem and confirm what we said it was. Dealer could not replace the fuel pump so I had to tow it to my place. Pr Took three days to diagnose the problem and confirm what we said it was. Dealer could not replace the fuel pump so I had to tow it to my place. Procured the pump and installed last night. Safe to say I will never use this dealer again. More

All positive interaction with the sales associate and finance people. There was no high pressure whatsoever. Chase was a young, but very knowledgable sales associate. finance people. There was no high pressure whatsoever. Chase was a young, but very knowledgable sales associate. More