Worst experience I’ve ever had with a company. Had my
truck there over 6 months waiting to get the transmission replaced to find out that my warranty coverage got denied 2 WEEKS after I dropped it off an
truck there over 6 months waiting to get the transmission replaced to find out that my warranty coverage got denied 2 WEEKS after I dropped it off and skip never told me or knew apparently and I’ve been borrowing vehicles and hitching rides and dealing with not having a vehicle and got it back without ANYTHING being fixed. Skip had the audacity to tell me that there was no charge when I picked it up. DUH, you didn’t do ANYTHING. Larry the manager couldn’t offer me anything for all the time I’ve wasted besides a recommendation to go somewhere else lol. I had Larry look into the matter to see when it got denied and I dropped off the truck June 1st and it got denied JUNE 17!! He said skip probably didn’t even read that far down on report lol. Place is such a joke. Matt from the finance department offered to give me a prorated amount back to me for the warranty (less than half of the $4600 I paid for the PLATINUM WARRANTY that the guy who sold me the warranty said that it would cover “everything besides the windows” this has to be the worst experience I’ve ever had with any company in my entire life. No one takes the blame for keeping my truck there for so long without getting it done, no one offers to compensate me for all the time I’ve wasted, truck payments I’ve made, insurance I’ve paid, cars I’ve borrowed, Uber’s I’ve taken, headache of trying to share a vehicle with my wife who has to use her vehicle to take our kids places and use for her daily life. NO ONE HAS HELPED ME WITH ANYTHING BESIDES WASTED 6 MONTHS OF MY LIFE. Lots more or say but I’ll add it to my google review and other reviews when I have more time to waste. Thank you Autonation for all the time wasted, money lost, and absolutely ZERO HELP you have given me.