AutoNation Chrysler Dodge Jeep Ram Southwest

I have never had such a horrible experience dealing with this dealership post sales communication. Left several messages for GM Rich was not ever informed of his full name ever and never received a call bac this dealership post sales communication. Left several messages for GM Rich was not ever informed of his full name ever and never received a call back ever. Matt informed that he had called me back on 1-17-2024 but neither of our phones had a voicemail message so who to believe?? We had informed the salesperson Aaron Dale we would purchase the car and wanted to use our Credit Union and was informed they use them however when all paperwork completed, they stated they got us a better deal with Bank of America for their kick back I believe and then had a chip in windshield did not see when we test drove the car Happened while detailing car, and called to report this and they informed us they would get it fixed it took numerous calls to dealership to get an appointment 5 days later had to go to the Broadway dealership where the manager fit us in. We were also informed on 1-13-2024 that the title information had been sent to Jefferson Co however found out was still being processed on 1-16-2024 and now we wait to refinance to our Credit Union. When I finally got through to talk to someone today, I was rudely. hung up on by 2 different men. I was even told that I could not even set foot in their place of business. I do not recommend this dealership. Also, they never put the pink license plate on our car that they say they are Drive Pink More

Great pre sale experience. Terrible post sale communication. I sent several emails and left messages for the GM Richard Battista to address the lack of response I was receiving Terrible post sale communication. I sent several emails and left messages for the GM Richard Battista to address the lack of response I was receiving and he did not respond either. I guess it is true what they say about it starts at the top. I had to contact corporate to get him to contact me after 6 months of trying. When he did he was rude and had no interest in addressing my concerns. More

Angel T. was a great salesman. Very knowledgeable, extremely polite, and professional. He answered every question we had about his inventory and found us the was a great salesman. Very knowledgeable, extremely polite, and professional. He answered every question we had about his inventory and found us the perfect family car. We will recommend him and this location to our friends and family!! More

Jarrett was incredible to work with! He got us a timely estimate and thoroughly explained everything. He even sent us a video to show us exactly what the problem was and how he could fix He got us a timely estimate and thoroughly explained everything. He even sent us a video to show us exactly what the problem was and how he could fix it. More

Ryan is alway awesome. Easy to work with and makes everything go smoothly and ontime. Easy to work with and makes everything go smoothly and ontime. More

Brought a new key in the be programmed. They told me they could not program the buttons and they “tried everything” and it wouldn’t work saying the fob was defective. Then they just hand They told me they could not program the buttons and they “tried everything” and it wouldn’t work saying the fob was defective. Then they just handed me the key and walked away, charging me $90. Turns out they never put a battery in the key. Once I got home I figured that out and got it fixed. Pretty sad. Doesn’t give me confidence in other things they do. More

Overall it was a very easy process and working with Aaron and Nura closely help it all turn out smoothly. Aaron took pictures and videos for documentation and helped with the BOL for shipping. I would recom and Nura closely help it all turn out smoothly. Aaron took pictures and videos for documentation and helped with the BOL for shipping. I would recommend working with these individuals again. Was buying a vehicle from out of state and there were some issues with AutoNation policies as they would not accept a bank check from my finance company, help with delivery, and wanted my VIN specific insurance before shipment. Other than a few minor hassles they made it painless as possible More

Great service with updates. Had a recall and they didn't try to upsell or tack on extra expenses like other dealers do Had a recall and they didn't try to upsell or tack on extra expenses like other dealers do More

The service representative was very friendly and customer service oriented. The service was completed in a timely fashion. service oriented. The service was completed in a timely fashion. More