AutoNation Chrysler Dodge Jeep Ram Southwest

Absolutely terrible service. This is the second time they have failed to complete even basic maintenance in a timely manner. Made appointment 3-weeks ahead of the scheduled ser This is the second time they have failed to complete even basic maintenance in a timely manner. Made appointment 3-weeks ahead of the scheduled service date with specific notes as to the services requested. Identified that my diesel needed an oil change, tires rotated, and that my left turn signal would not go back to neutral after turning. Dropped it off in person at 7:00am on a Thursday and discussed the services requested. Called at 5:00pm to check the status as I did not hear from the service advisor all day. He said they hadn't started working on my truck and that they would need to hold onto it for another 3-days. That is right....4-days to do an oil change and rotate tires and checking out a turn indicator issue. When asked what was taking so long he didnt say anything and gave me no other option but to pick up my truck. No apology no offer to reschedule. Adding insult to injury it took them 20-minutes to find my truck and get it to me. They had no intention of doing the work I had schedule. Never going back and I would never recommend. More

Every interaction I have had with AutoNation CDJR SW from purchase to routine maintenance has been A+ purchase to routine maintenance has been A+ More

Easy and great environment for buying cars. Best price within 500 miles. Thank you James Best price within 500 miles. Thank you James More

Our salesman, Aidin Mikilani, was excellent! Except for an unfortunate filing of our credit, everything went smoothly. We’re very happy with our car! Except for an unfortunate filing of our credit, everything went smoothly. We’re very happy with our car! More

I came in to have a key fob programmed for my 2021 Ram 1500. The fob was defective and it was replaced and programmed while I waited. Great service. 1500. The fob was defective and it was replaced and programmed while I waited. Great service. More

The day of buying experience was enjoyable but southwest is very difficult to reach on the phone with any questions after you leave the dealership. I had questions about my truck and called 4 times in three is very difficult to reach on the phone with any questions after you leave the dealership. I had questions about my truck and called 4 times in three days and left messages with all four people and I have still not received a call back over a week later. But at the dealership everyone was welcoming and nice. More

Did a great job Kept me informed. Took care of everything that needed attention. Very courteous. Took care of everything that needed attention. Very courteous. More

Skip is our service advisor ona couple vehicles and he is great. No nonsense and makes sure you understand what is needed. Always willing to answer questions. We have a Jeep with a misfire code that has been great. No nonsense and makes sure you understand what is needed. Always willing to answer questions. We have a Jeep with a misfire code that has been extremely difficult to diagnose. A few shops have tried before the dealership and while I was apprehensive to take it to the dealer, they have been very fair with their pricing so far. Technician is top notch (Jerry) and probably the only one I want working on any of my vehicles! More

On time appt Very informative Great Customer Service Will tell all my friends for sure Service Will tell all my friends for sure More

Had a good experience just getting an oil change. Colin was a pleasure to deal with. In and out in an hour. Colin was a pleasure to deal with. In and out in an hour. More