AutoNation Chrysler Dodge Jeep Ram Southwest

They are convenient, professional, friendly, and helpful. It would be helpful if they brought back their shuttle service. It would be helpful if they brought back their shuttle service. More

Wondering why my pre-scheduled maintenance service appointment took so long. In the SW Jeep dealership in Lakewood CO on Tuesday 5/24/2022 for my 4:30 PM appointment for the 31-point inspection, oil c appointment took so long. In the SW Jeep dealership in Lakewood CO on Tuesday 5/24/2022 for my 4:30 PM appointment for the 31-point inspection, oil change (with additive), and tire rotation. I arrived 30 minutes early at 4:00 PM so as to try to easily slip into the flow without any undue interruption with their flow. Finally, at 6:30 PM I was checked out by one of the service guys. Even the cashier had left for the day. I was the last person to leave the dealership, with a few remaining employees chatting in the parking lot. The place was locked up tighter than a drum, while a sweet 70 y/y lady was left to wonder why I was the last person on site. This is the second visit in the past six months that has left me very unsatisfied with SW Jeep. I have one remaining pre-paid inspection/oil change left on my package and then I am going to take my business elsewhere. Thank goodness they had a clean waiting area for me to squander my time. More

Very professional and knowledgeable. Made sure everything was taken care of. Kept me informed throughout the process. Would definitely recommend Made sure everything was taken care of. Kept me informed throughout the process. Would definitely recommend More

My service agent Eric was simply outstanding, it was clear customer service is a priority - and your personal have the proper mgt support and training. thank you clear customer service is a priority - and your personal have the proper mgt support and training. thank you More

Service has tanked in the last few years. They couldn't find a radiator leak after 3 visits. Finally found it myself which they did replace, but double charged me my insurance deductible. The They couldn't find a radiator leak after 3 visits. Finally found it myself which they did replace, but double charged me my insurance deductible. There excuse was because it took so long to find the leak. Are you friggin kidding me? More

They fixed all the issues I was having. I feel the work could have been completed a little quicker than it took, but I believe that was due to not getting confirmation from me to do the wor I feel the work could have been completed a little quicker than it took, but I believe that was due to not getting confirmation from me to do the work after getting an estimate. They had my phone number wrong in the system and that's what led to the delays. I expect things to be more fluent now that the contact information issue has been resolved. More

Frustrating is the kindest word I can use. I brought the vehicle in with 3 items to be fixed. First a fuse had blown in the circuit where I power my phone. Second was a oil leak on the right s I brought the vehicle in with 3 items to be fixed. First a fuse had blown in the circuit where I power my phone. Second was a oil leak on the right side of the engine area. Third was to fix the gas door (it wasn’t staying closed and it had been fixed approximately a month before because it wouldn’t open). The only thing that has been fixed in nearly 3 weeks gas the fixed. My vehicle is a 2015 Grand Cherokee and it’s probably the worst vehicle I’ve ever owned, and I’m 74 Hank Eggink More

For the last 3 yrs their service has been disappointing. Can never get in touch with them on the phone and I have to remind them multiple times after talking to them that I have warranties on my stuff. Also Can never get in touch with them on the phone and I have to remind them multiple times after talking to them that I have warranties on my stuff. Also they never have my tires in stock. More

90 minute total wait for oil change/tire rotation but they only worked on truck for about 40 minutes. Also did not bother to run it through the car wash! they only worked on truck for about 40 minutes. Also did not bother to run it through the car wash! More

Service tech Eric is great He took time to share important information about my vehicle that isn’t listed in any brochures. important information about my vehicle that isn’t listed in any brochures. More