AutoNation Chrysler Dodge Jeep Ram Southwest

I had a wonderful experience from my first phone call to this dealership. I was connected to David K, who went right into action-in an understated and not pushy but very effective manner-to find the vehicle this dealership. I was connected to David K, who went right into action-in an understated and not pushy but very effective manner-to find the vehicle we needed. He was in direct communication with me every step of the way, letting us know when the car was loaded from the manufacturer, on the train, when it arrived, and was patient and accommodating with our schedules. When we arrived at the dealership to take possession, the car was out front, along with Dave, all ready to greet us, along with the sales manager Mike. It was a peaceful and easy process (as much as it could be with three small children in tow). We are grateful not only for the minivan which has exceeded our expectations but for the employees at the dealership who made our buying experience so positive. Thanks to everyone involved! (N.b. The Starbucks hot chocolate and coffee machine is also a nice touch.) More

They were super polite and helpful with the whole process and attended us with complete respect and attended us with complete respect More

The service was completed on time with no problems. People were very polite and eager to help me with my needs. Thanks so much People were very polite and eager to help me with my needs. Thanks so much More

A+ customer service! The service writers were very helpful and were able to get my truck fixed and back before we had to leave town. The service writers were very helpful and were able to get my truck fixed and back before we had to leave town. More

They are convenient, professional, friendly, and helpful. It would be helpful if they brought back their shuttle service. It would be helpful if they brought back their shuttle service. More

Wondering why my pre-scheduled maintenance service appointment took so long. In the SW Jeep dealership in Lakewood CO on Tuesday 5/24/2022 for my 4:30 PM appointment for the 31-point inspection, oil c appointment took so long. In the SW Jeep dealership in Lakewood CO on Tuesday 5/24/2022 for my 4:30 PM appointment for the 31-point inspection, oil change (with additive), and tire rotation. I arrived 30 minutes early at 4:00 PM so as to try to easily slip into the flow without any undue interruption with their flow. Finally, at 6:30 PM I was checked out by one of the service guys. Even the cashier had left for the day. I was the last person to leave the dealership, with a few remaining employees chatting in the parking lot. The place was locked up tighter than a drum, while a sweet 70 y/y lady was left to wonder why I was the last person on site. This is the second visit in the past six months that has left me very unsatisfied with SW Jeep. I have one remaining pre-paid inspection/oil change left on my package and then I am going to take my business elsewhere. Thank goodness they had a clean waiting area for me to squander my time. More

Very professional and knowledgeable. Made sure everything was taken care of. Kept me informed throughout the process. Would definitely recommend Made sure everything was taken care of. Kept me informed throughout the process. Would definitely recommend More

My service agent Eric was simply outstanding, it was clear customer service is a priority - and your personal have the proper mgt support and training. thank you clear customer service is a priority - and your personal have the proper mgt support and training. thank you More

Service has tanked in the last few years. They couldn't find a radiator leak after 3 visits. Finally found it myself which they did replace, but double charged me my insurance deductible. The They couldn't find a radiator leak after 3 visits. Finally found it myself which they did replace, but double charged me my insurance deductible. There excuse was because it took so long to find the leak. Are you friggin kidding me? More

They fixed all the issues I was having. I feel the work could have been completed a little quicker than it took, but I believe that was due to not getting confirmation from me to do the wor I feel the work could have been completed a little quicker than it took, but I believe that was due to not getting confirmation from me to do the work after getting an estimate. They had my phone number wrong in the system and that's what led to the delays. I expect things to be more fluent now that the contact information issue has been resolved. More