AutoNation Chrysler Dodge Jeep Ram Southwest

Man was it a coin-flip on if I'd recommend this dealership. I saw a vehicle online. I drove it. I liked it. I proceeded with the purchase. There was a trade-in involved. The whole process to dealership. I saw a vehicle online. I drove it. I liked it. I proceeded with the purchase. There was a trade-in involved. The whole process took five (five!) hours between getting paperwork readied and the trade valued and the inspection completed and the maintenance refreshed. The vast majority of the time, my salesman Bailey was nowhere to be seen and I had little clue of what was going on or where things were in the process. I was never offered any options for the day like a loaner vehicle or even something for lunch..I would've paid for my own but had no way to get anywhere. The vending machines were inadequate. I asked four different individuals that were working there that day if they had any clue about where my vehicle or salesman were throughout the morning and afternoon. I got exasperated to the point of flagging down individual #4 for a loaner so I could go about my day (work). Seems like that should've been presented as an option much earlier in the visit. The whole experience felt inconsiderate and rude for what really should've been straightforward transaction. I ended up being three hours late for my shift that afternoon. Understanding as my manager was, it was still a significant inconvenience that could've and should've been avoided. More

Everyone at the dealership was very kind and helpful. Lauren was our salesperson, she was amazing very outgoing and knowledgeable. We will definitely be back for future purchases! Lauren was our salesperson, she was amazing very outgoing and knowledgeable. We will definitely be back for future purchases! More

My wife & I went in to look for a vehicle for her I had requested pricing on line for a vehicle Carlos Holguin responded very quickly where other dealerships that day responded hrs later He showed us s requested pricing on line for a vehicle Carlos Holguin responded very quickly where other dealerships that day responded hrs later He showed us some options We decided on a 2014 Chevy Equinox Than we met with Nura for the paperwork The easiest buying experience I have ever had Carlos was extremely helpful Not pushy at all which I liked alot I will definitely buy my next vehicle from him. More

Gen manager sold the vehicle to another customer even though we has a signed contract. Explanation was that the customer was looking at the truck before the contract was signed in person and they were ta though we has a signed contract. Explanation was that the customer was looking at the truck before the contract was signed in person and they were taking dealer financing (higher interest) they had first right if refusal. Not a good business practice and very poor customer service. Also made the sales person tell us we did not get the truck and the manager didn't have the guts to face us. Better have check/cash in hand ready to go! More

Not only was the staff friendly and knowledgeable about the cars they sell, but they were also empathetic, respectful and helped me get the exact car I wanted for a price that was more than reasonable for the cars they sell, but they were also empathetic, respectful and helped me get the exact car I wanted for a price that was more than reasonable for my budget! More

Extremely knowledgeable and friendly dealer. I have bought over ten cars in my life and it was the best dealer I ever met. I have bought over ten cars in my life and it was the best dealer I ever met. More

Everyone at AutoNation was super helpful, knowledgeable and a pleasure to do business with. We showed up late to sign paperwork and both our sales person and finance person waited for us. and a pleasure to do business with. We showed up late to sign paperwork and both our sales person and finance person waited for us. More

Sara, my advisor was amazing. She was informative, helpful, and professional. She provided the best customer service that I have received in a long time. Dave was the technician She was informative, helpful, and professional. She provided the best customer service that I have received in a long time. Dave was the technician that performed the work and he made the truck drive the way it used to. Thank you to everyone involved. More

Evan was great and made everything very easy. I was in and out in under 3 hours, and they took my trade in as is. Would definitely recommend Evan and the wonderful people at AutoNation Dodge Jeep I was in and out in under 3 hours, and they took my trade in as is. Would definitely recommend Evan and the wonderful people at AutoNation Dodge Jeep Ram on Wadsworth. More

I am very satisfied with my recent purchase of a new Jeep Grand Cherokee Limited. Grand Cherokee Limited. More