AutoNation Chrysler Dodge Jeep Ram Southwest

I live in Illinois and I purchased a slightly used 2012 Jeep Wrangler Arctic Edition from this dealership (it is a special edition). I only viewed photographs, and I only communicated through email other t Jeep Wrangler Arctic Edition from this dealership (it is a special edition). I only viewed photographs, and I only communicated through email other than some financing questions that were discussed over the phone with Don House. A bit of a risk on my part, but I purchased another vehicle in a similar manner that was located in New Jersey and the experience was great. This experience was also great! I am comfortable working with an established brand dealership without visiting or being there, and this website gave them very good reviews. Misunderstandings were dealt with. They were highly communicative (and friendly). They were willing to handle shipment (although I took care of that myself). I really could not be any happier, and I love my new(ish) Jeep! More

Phil was great. My first experience buying a new car and he was able to provide great service and a great price. I would definitely use him again for another purchase. Thanks Phil he was able to provide great service and a great price. I would definitely use him again for another purchase. Thanks Phil More

This dealership was great in providing customer service! Jeremy was especially helpful in securing the Jeep that we envisioned. He is extremely knowledgeable and willing and able to recommend features, upg Jeremy was especially helpful in securing the Jeep that we envisioned. He is extremely knowledgeable and willing and able to recommend features, upgrades, and many other details. Jeremy made the financing of our new Jeep very comfortable and allowed our approach with Tad and Don a very pleasant experience. We are first time owners of a Jeep and being a Colorado native, have begun to enjoy many of our off-road experiences. Our appreciation of the outdoors has been greatly enhanced and I can definitely see why there are so many Jeeps in the Rocky Mountain region. More

Phil was very kind and helpful and made our car buying experience very pleasant. I had been pre-approved but Phil was able to get us a better finance package. I could not have asked for a better more qua experience very pleasant. I had been pre-approved but Phil was able to get us a better finance package. I could not have asked for a better more qualified sales person than Phil. He has already called us to make sure we were happy with our Chrysler 200. We LOVE it. Thank you, Phil. Agnes Rome More

Apologies for the delay. My experience overall was nothing but expected. It was fairly quick with only moderate pressure. The dealership and Bill were pleasant to deal with. I would consider buying nothing but expected. It was fairly quick with only moderate pressure. The dealership and Bill were pleasant to deal with. I would consider buying again from there. More

We stopped in to take a look at a new Jeep. From the start we were treated very well. We gave Jeremy the details on what we were looking for price and model wise, etc. He worked hard to find just what start we were treated very well. We gave Jeremy the details on what we were looking for price and model wise, etc. He worked hard to find just what we needed. We wound up doing a new 2013 Wrangler and used 2010 Grand Cherokee. I have been in sales a long time myself, what I can tell you is that Jeremy is a class act. No cheap tactics here folks. He is a standup guy who takes the time to answer your concerns and questions. If you are in the market for a Jeep or Dodge I strongly recommend this dealership and can say that you won't be disappointed with a hi level of confidence. More

In July of 2011 I took my truck in to have the brakes done. The service center claimed that they replaced the pads (front and back), and turned the rotors (front and back) and I was charged $475. Yeste done. The service center claimed that they replaced the pads (front and back), and turned the rotors (front and back) and I was charged $475. Yesterday I was returning from the mountains, and when I was coming down I-70, there was an extreme amount of vibration and grinding. The grinding continued the next morning and I pulled the tires to look at the brakes. I discovered that my right side front brakes were metal on metal, which consequently destroyed the rotor, and my left side front were close to being in the same situation. I had driven approximately 19,000 miles since the dealership claimed to have replaced my brakes. Brake pads should not wear down to bare metal after 19,000 miles, and I feel like the brakes were not done at all even though I trusted the dealership to do so. I changed the brakes myself, because my trust is gone in your dealership, and I took the parts in to Fidel to get my money back. Fidel argued that this was normal wear and tear for brakes and that your dealership was not responsible for your mistake. My first question is,if the brakes were actually replaced, why do you want to build a reputation on car parts that do not last even a third of the life of other quality parts. Second, why do you train your employees to tell the customer that they are wrong even when evidence of negligence is staring them in the face. There is a reason I do not use dealerships for my car maintanenance, and that is because you are a bunch of con artists, who think only of the bottom line, and not of customer satisfaction. I am going to go on facebook and twitter and every other social media outlet that I can think of, and tell of my experience. Luckily it only took me one dealing with you guys to discover your true nature, and I guarantee I will not make the same mistake twice. Congratulations on making an art of screwing over your customers, you dealerships are second to none in this arena. More

I was looking for the right car for months, and came across many that would have matched, but did not have the quality person on the side working with me. I believe very much that the person/people sel across many that would have matched, but did not have the quality person on the side working with me. I believe very much that the person/people selling are an extension of the product. That is what I came across with Bill Squire and company at Go Chrysler Jeep. More

I had an awful experience. The purchase of my certified preowned vehicle was not bad at all. I test drove the car and they were very quick with the paperwork and financing. However, since then it's been preowned vehicle was not bad at all. I test drove the car and they were very quick with the paperwork and financing. However, since then it's been a disaster. When I bought the car the check engine light was on. They assured me that they would fix it and it was likely a minor issue b/c the car was Chrysler certified and passed an intensive inspection. After I bought the car, I scheduled an appointment to have it looked at a week later (bought on a friday night and took it in on a Saturday the following week). During that week, the car would die at almost every stop light I stopped at. When I took it in, they assured me the the issue was fixed and I ended up picking it up on Sunday. On the way home, the light came back on and the car had died. I took it back in on Monday and they had it until Wednesday a week and a half later. During that week and a half they repeadedly told me they weren't sure what was wrong with the car. Once it was a week old, I called Chrysler to file a claim. I also called the dealership and asked them to find a way to make this a positive experience for me. They refused to do anything. Instead, when I picked my car up on Wed, they had used most of the gas I had put in the car (it was down to almost 1/8 of a tank when I took it there with almost 3/4 of a tank), the engine cover was scratched, there was grease on the hood of my car, and they had forgotten to put the owners manual back in my car. When Chrysler called me back about my claim, they were very unresponsive and acted like there are no gurantees with buying a certified preowned vehicle and that I got my car back and that's all that matters. It was a very ridiculous experience. I would never buy a car from that dealership again b/c their inspections are bogus and they don't care about the customer experience. More

I honestly had the most pleasant, comfortable and easy experience I could have imagined finding a car. Bill & Don are very knowledgable, professional and friendly. experience I could have imagined finding a car. Bill & Don are very knowledgable, professional and friendly. More