AutoNation Chrysler Dodge Jeep Ram Southwest

Always pleasant and treat me well. always let me know what is going on with the repairs. always let me know what is going on with the repairs. More

Appreciate the professionalism of James and getting a reasonable deal on a new set of tires. Just wanted the white letters on the outside otherwise a 5 star experience. reasonable deal on a new set of tires. Just wanted the white letters on the outside otherwise a 5 star experience. More

For any of my many poor experiences at dealer service centers over the years, the past visit to Jeep autonation almost forgave them all! James my advisor was amazing with his communication and follow th centers over the years, the past visit to Jeep autonation almost forgave them all! James my advisor was amazing with his communication and follow through. While my Jeep issue was complex he took care of me very well along the way. More

I called for an oil change appointment. They had availability the same week. I explained I would wait for the service as I don’t live close to the dealership. Jarrett was very helpful. H They had availability the same week. I explained I would wait for the service as I don’t live close to the dealership. Jarrett was very helpful. He text me immediately after checking in to let me know if I had any questions or concerns he was available. When the service was done, (sooner than expected) he personally came to notify me. He brought all the paperwork and even walked me to my car. More

I purchased my 2022 Ram 2500 here and when service is needed I take it back. Sara is my service advisor and is excellent. She is knowledgeable and professional. The work is done quickly and meets my expe needed I take it back. Sara is my service advisor and is excellent. She is knowledgeable and professional. The work is done quickly and meets my expectations. I recommend them highly. More

Larry, Ryan and the rest of the guys in the shop are excellent, they get me and keep me going. I am completely satisfied with the work that they do for me. excellent, they get me and keep me going. I am completely satisfied with the work that they do for me. More

Oil change and tire rotation was done in a timely manner, very professionals working at service department very professionals working at service department More

Colin was amazing. They estimated 4 days for the repairs, but only needed 2. Definitely will back fir all my service needs. They estimated 4 days for the repairs, but only needed 2. Definitely will back fir all my service needs. More

I had a terrible experience at Jeep Autonation Southwest in Littleton and will never return. I scheduled an 8 AM appointment on Thursday to address a RECALL(W84) involving excessive oil consumption and in Littleton and will never return. I scheduled an 8 AM appointment on Thursday to address a RECALL(W84) involving excessive oil consumption and a powertrain software update. Since my oil pressure light was sporadically flashing I asked if this could be connected. I was told that it wasn’t likely. I requested they check the oil pressure sensor using a mechanical gauge to eliminate the possibility of a bigger issue. To ensure my vehicle was on time for my scheduled appointment with my busy work schedule , I dropped it off on Tuesday and rented a car. Despite my efforts to have my car there & ready, my Jeep sat untouched for most of Thursday. After multiple failed attempts to get an update, I finally reached my service advisor 10 minutes before closing, only to be told my car had been moved out of the bay and never finished. I was also warned I could be facing major costly engine issues. Friday morning, my personal mechanic called on my behalf and advised them to check exactly what I initially requested (oil pressure sensor). After waiting most of the day again, I was finally told it was, in fact, a faulty sensor. Desperate to get my car back, I approved the repair—only to be charged a shocking $650 for a job that multiple mechanics confirmed should cost about $160 (parts & labor). After I questioned the price, I was offered a 10% discount, based on a promotion they were running , with a condescending remark about how it wasn’t something I was “entitled to.” Unfortunately my car was not completed until close to closing on Friday & I had to wait an additional day to pick it up. Between the dealership’s lack of communication, delays that extended my rental costs, and their blatant overcharging, this visit cost me nearly $800. I definitely feel taken advantage of, which is very disappointing since this is the dealership where I purchased my car. I strongly urge others to think twice before trusting them with your vehicle. More

Service over charged for work done. Checked with two other dealerships and an independent repair shop to compare cost charged. AutoNation charged over DOUBLE what each of the other shop Checked with two other dealerships and an independent repair shop to compare cost charged. AutoNation charged over DOUBLE what each of the other shops quoted. The service techs should go by book hours rather than lying about the hours and then ripping off customers. Very disappointed and angry service management lets their techs lie about their hours so they can make more money at the customers expense. More