AutoNation Chrysler Dodge Jeep Ram Valencia

Title: Disastrous Experience at AutoNation Chrysler Dodge Jeep Ram Valencia Service Department I typically don't resort to leaving scathing reviews, but the abysmal service I've received at AutoNation Chr Jeep Ram Valencia Service Department I typically don't resort to leaving scathing reviews, but the abysmal service I've received at AutoNation Chrysler Dodge Jeep Ram Valencia's Service Department leaves me no choice. It's imperative that others don't fall victim to the nightmare I've endured with this dealership. Approximately a year ago, I made the unfortunate decision to purchase a 2015 Jeep Wrangler from AutoNation, complete with all the warranties. Little did I know, I was acquiring a lemon in disguise. From the outset, the vehicle exhibited numerous issues, indicating a lack of thorough inspection of their trade-ins. Over the past year, I've had the misfortune of visiting their service department at least a dozen times. Initially, I flagged concerns about the engine running hot, a persistent ticking noise, and excessively loose steering. Despite multiple visits and attempts to address these issues, the staff at AutoNation consistently brushed off my concerns, attributing them to external factors like weather conditions or aftermarket modifications. After relentless persistence on my part, they begrudgingly acknowledged a busted engine, which required replacement. However, their incompetence didn't end there. The elusive ticking noise persisted, with their mechanics inexplicably unable to diagnose or rectify the problem. It wasn't until months later that they stumbled upon an aftermarket shaft yoke, which they claimed was the root cause. To my dismay, after waiting for months for the alleged replacement part, it turned out they never installed it at all, citing fitting issues. Despite this, they returned the Jeep to me, falsely asserting that the noise would cease. Predictably, the issues persisted, including unresolved suspension problems and a rear-end leak. A recent visit, spanning from January 29th to April 17th, 2024, epitomized the sheer incompetence and negligence of this dealership. Despite my insistence on addressing the persistent issues, including the unrelenting knock, loose steering, and suspension problems, they returned the vehicle to me in the same sorry state it arrived in. Their token gesture of a car detail was nothing short of laughable, merely comprising a lackluster car wash, coupled with the inexplicable act of misplacing and failing to return my belongings. It's apparent that their idea of 'service' is sorely lacking, as evidenced by the indifferent attitude of their service manager, who seems more preoccupied with personal distractions than attending to customers' needs. While some individuals, like Hugo, attempted to maintain communication, their efforts were ultimately futile in the face of systemic incompetence and apathy. It's evident that AutoNation Chrysler Dodge Jeep Ram Valencia lacks effective leadership and competent mechanics, resulting in a revolving door of dissatisfied customers and unresolved issues. In conclusion, my Jeep still suffers from the same unresolved issues, compelling me to seek assistance elsewhere. I implore prospective customers to steer clear of this dealership and seek recommendations from reliable sources. Trusting AutoNation Valencia with your vehicle is a gamble you simply can't afford to take. More

It was a good experience the people were great and respectful of others. It was fun respectful of others. It was fun More

Omar is the best ever! Kim is excellent. Jennifer is wonderful. Don’t go anywhere else. Kim is excellent. Jennifer is wonderful. Don’t go anywhere else. More

2nd Vehicle bought here. Very professional, Knowledgeable.Clean showroom, clean bathroom. I will certainly buy another vehicle here. Very professional, Knowledgeable.Clean showroom, clean bathroom. I will certainly buy another vehicle here. More

Third vehicle bought here. Professional, knowledgeable and friendly. They made every easy. I love my new Jeep. Professional, knowledgeable and friendly. They made every easy. I love my new Jeep. More

Drove for an hour from my home to Valencia and was treated with utmost respect and quality customer service. Julio, Kim and Samila are all awesome, honest and sincere. They made my car purchase as eas treated with utmost respect and quality customer service. Julio, Kim and Samila are all awesome, honest and sincere. They made my car purchase as easy as possible since I was travelling with my daughter. Over satisfied and content with the car I drove home. My dream car is now a reality. More

Very responsive. Except the process took too long. which may be the norm, I don't know. Will definitely buy there again. The Sales manager was very pleasant to work w Except the process took too long. which may be the norm, I don't know. Will definitely buy there again. The Sales manager was very pleasant to work with. Addressed all my concern in a timely manner. More

Very great atmosphere and really helpful people to work with. Omar Espinoza’s customer service skills were fantastic. He went above and beyond. Overall, I was impressed with my purchase looking forward to with. Omar Espinoza’s customer service skills were fantastic. He went above and beyond. Overall, I was impressed with my purchase looking forward to working with them in the near future. More

Great place to buy a new vehicle the salesman are very friendly and they have GOOD DEALS. My salesman was Anthony really friendly and very helpful. Samila in finance was great as well, very friendly. I ju friendly and they have GOOD DEALS. My salesman was Anthony really friendly and very helpful. Samila in finance was great as well, very friendly. I just love those 2 for helping buy my new vehicle. More

Danny Lemus made our experience of buying a car enjoyable. He was very knowledgeable of his product. enjoyable. He was very knowledgeable of his product. More