AutoNation Chrysler Dodge Jeep Ram Valencia

We purchased a NEW vehicle with a dented hood, and did not notice. When realizing that it was dented we immediately called the dealership, at first they made it difficult for us. When then found a screens not notice. When realizing that it was dented we immediately called the dealership, at first they made it difficult for us. When then found a screenshot with the dent ( a picture they posted). I know how did we not notice that our NEW vehicle didn’t have a dent! But why would we inspect a NEW vehicle. (Lesson learned) it took over 2 weeks for them to approve the fix, we took it to our local dealership to get the dent out and notice that it had scratches. We again contacted the dealership, and decided to take it in. I will say it was a fast fix , however , when looking at the vehicle it was not fixed, in fact looked like they just patched it up. At this point I was tired of going back and forth and just drove off. All to say inspect your car, take a picture of it before driving off, and I hope it would avoid the headaches we experienced. More

This is the best place to go for great deals on your next vehicle purchase. You can get honest feedback from the sales people and great service from the Service Associates. vehicle purchase. You can get honest feedback from the sales people and great service from the Service Associates. More

Customer service was perfectly fine. Being notified about when my car would be ready would have been preferred, but I could tell they were backed up with other vehicles. The only negat Being notified about when my car would be ready would have been preferred, but I could tell they were backed up with other vehicles. The only negative was the potential cost I was given was different than what ended up being the case- which was a pure labor charge. I felt pressured into paying more for for an issue that was a simple software update. What I was charged for was 100% labor. I get the sense that is the management goal of this dealership- always aim to make a little more off each customer. Again, decently friendly service, but had I known I was going to be paying out almost about 250$ at the end of the day, I would have shopped around. More

The service we experienced was very poor. We had an appointment and yet we waited four hours for or service when we were told it would take only two. We had an appointment and yet we waited four hours for or service when we were told it would take only two. More

Excellent customer service. Dealership Service advisor took great care of my repair needs. They work hard to do their best to get the service taken care of. Dealership Service advisor took great care of my repair needs. They work hard to do their best to get the service taken care of. More

On time, courteous and polite. Sends out emails to me to confirm my appointment. The work on my truck is shown in a video which I love to watch. Very organized. Sends out emails to me to confirm my appointment. The work on my truck is shown in a video which I love to watch. Very organized. More

From start to finish, it was a great experience. Set up the appointment automatically with the ability to change if did not fit my schedule. Quick check-in, gave me a ride home, updates with Video Set up the appointment automatically with the ability to change if did not fit my schedule. Quick check-in, gave me a ride home, updates with Video on the service and recommendations. Washed my car and returned it. Even helped me spec some upgrades for my wifes Jeep while there. More

The people that work here really go out the way to do their best to make sure you understand your contract and make sure that your car or truck is in order their best to make sure you understand your contract and make sure that your car or truck is in order More

3.5 hours for a simple oil chang. They didn’t even wash my car my car More

I appreciate the fantastic communication and the great team work in servicing my car.in a timely manner team work in servicing my car.in a timely manner More