AutoNation Chrysler Dodge Jeep Ram Valencia

My experience with this Service Dept has been terrible, until my last visit. Hugo Salazar made the experience much more pleasant. 1st visit was for new car break in- check up. May 2021. For whatever reaso until my last visit. Hugo Salazar made the experience much more pleasant. 1st visit was for new car break in- check up. May 2021. For whatever reason battery could not be checked. 2nd Visit Aug 2021, check engine light came on, Service Advisor indicated that a camera sensor was affected. Appt was scheduled for 2 half months later, Nov 2021. Van was brought in and software updated. Sept 2022 Check engine light came on, brought my van in and without checking the issue scheduled my appt for 21 Nov 2022. My concern was driving it, not knowing what the issue was. Mid Oct I received a "Customer Satisfaction Notice" indicating a repair may need to be made. Made a trip to the dealership, presented the notification to the Service Advisor. I indicated that I was getting odd displays on my dash. I was told the issue would be addressed on my schedule appt. I expressed my concern. On the 26th of Oct 2022 the van would not start. Called the Service Mgr. with my issue and was told to contact a tow service to have it brought in. I brought the van into the dealership on the 28 Oct 2022. Hugo Salazar performed a scan to get a reading on the issues with the van. Something that was not performed by the other two Service Advisor. He gave me a breakdown of the issues and indicated what was going to happen and would keep me apprised of the repairs. In which he did. He is what you would expect of a Service Advisor. I very much appreciate the attention and his efforts to get me back on the road during these difficult times. I'll be honest I have very little miles on the vehicle approx. 6600 miles, and the check engine light issues, and my previous experience with the two previous Service Advisors have made me regret my leasing of the vehicle. If and when I visit the Service Dept again I hope it will be with Hugo Salazar. My feedback on the inquiry is based on my dealing with Hugo. More

This pertains to the service department. Extremely poor customer service from the service advisors. It feels like they could care less about your vehicle and are just clocking hours. It's al Extremely poor customer service from the service advisors. It feels like they could care less about your vehicle and are just clocking hours. It's almost impossible to get someone on the phone. It you opt for the "call back" option, no one actually calls you back. The service manager was no better. I asked him a question and he didn't even look at me when he answered. Standing in front of me, he looked off to my right the whole time. It was rude and unprofessional. I hate going to this dealership. More

Highly Recommend I’ve purchased many cars over the years Chris is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with ca Chris is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars that have any red flags or cut corners when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Chris to buy your next vehicle! More

One of the best dealerships to take your vehicle for service, very professional advisers that even give me a courtesy ride back to pick up my vehicle!! service, very professional advisers that even give me a courtesy ride back to pick up my vehicle!! More

Came in for service and some minor warranty work on my entertainment system. The system is still not fixed properly. Hard to get an appointment and they are a little slow on the service. entertainment system. The system is still not fixed properly. Hard to get an appointment and they are a little slow on the service. More

Very easy process from start to finish. Welcoming staff and look forward to the building upgrades being completed Welcoming staff and look forward to the building upgrades being completed More

Hugo was my service advisor and did a great job. He was upfront with the time it would take to make repairs and communicated throughout the process. A+ service. He was upfront with the time it would take to make repairs and communicated throughout the process. A+ service. More

Jordan always takes care of my Jeep needs. Great service as always. He ordered an auxiliary battery for my Jeep Great service as always. He ordered an auxiliary battery for my Jeep More

Well this visit was not as pleasant as previous visits. Service was supposed to set me up with a car from Enterprise to meet me at work. It never showed up, I ended up walking to the dealership thankfully Service was supposed to set me up with a car from Enterprise to meet me at work. It never showed up, I ended up walking to the dealership thankfully it was just three or four miles from work. I had to leave my vehicle overnight for repairs. The next day I did not receive a call from the service department to let me know the status of my vehicle. I tried to reach out to the service advisor, turns out he had the day off. Mean while I'm without a vehicle. Very unsatisfied with the dealership service on this visit. More

Ariana was a pleasure to work with. She took care of all my requests for my service appointment. I asked for my car not to be washed and she made sure it didn't get washed. She took care of all my requests for my service appointment. I asked for my car not to be washed and she made sure it didn't get washed. More