AutoNation Chrysler Dodge Jeep Ram Valencia

Frank Hernandez was very professional and went out of his way to answer my questions. way to answer my questions. More

I appreciate all the help from Hugo Salazar he was very helpful explaining all the process and answering all my questions and he always kept me on the loop of everything. helpful explaining all the process and answering all my questions and he always kept me on the loop of everything. More

Absolutely wonderful experience, super friendly and helpful staff. Financing was easy and fast. Wonderful staff helpful staff. Financing was easy and fast. Wonderful staff More

Very knowledgeable and friendly salespeople. Not high pressure or pushy. Got a good price on my truck pressure or pushy. Got a good price on my truck More

The gentleman that assisted me was very articulate and helpful. Definitely kept me updated with everything going on. Definitely would deal with him again. Very respectful helpful. Definitely kept me updated with everything going on. Definitely would deal with him again. Very respectful More

Thank You Again, James & Tony, as We Are customers for life, we will continue to refer potential clients and Buyers. Very Professional, qualified Experts. Phil & Sharon life, we will continue to refer potential clients and Buyers. Very Professional, qualified Experts. Phil & Sharon More

After purchasing a UConnect navigation map update, I learned that the installation had to be performed at the dealership level. The instructions stated this would be done at no charge. AutoNation charge learned that the installation had to be performed at the dealership level. The instructions stated this would be done at no charge. AutoNation charged me $220 anyway – despite my protests. They later explained this charge wasn't actually for the map update; it was to update my UConnect system. It would have been nice if they had told me that up front, or contacted me to ask for authorization, but they did not. To make matters worse, the navigation system doesn't work. It shows my location several miles away, so the system is essentially useless. Nice to see that they verify their work. It’s worth mentioning that in late 2019, right before the pandemic, I brought the vehicle into this dealership to perform two recall repairs (cruise control and tailgate latch). Cruise control worked flawlessly pre-recall work, but the first time I tried to use it several months later, it didn’t work at all. Yes, I should have caught this sooner, but the vehicle was rarely used during the lockdown of 2020 and into 2021. AutoNation will take no responsibility for their sub-standard work, or for the tailgate latch recall “repair” that resulted in a tailgate that now rattles loudly and continuously. Cleanliness of vehicle when returned to me? Seriously? Were they supposed to wash it? It was just as dirty as when I brought it in, but kudos to the technician who somehow broke off my little wide-angle mirror and placed it safely on the passenger seat. I know how complicated re-installing these little doo-dads can be, so no worries. My 10-year-old neighbor handled this complicated procedure with some highly coveted doubled-sided 3M tape. Sarcasm aside, I am clearly not satisfied with my experience at AutoNation, nor would I recommend them. In fact, after purchasing three new Ram pickups in a row from this dealership and being treated in this manner, I think I’m done! More

I purchased my car at AutoNation Chrysler Dodge Jeep RAM Valencia because of Al (Ahmed Elkashier). Al was very professional and courteous! As someone who works in an EXCLUSIVE resort in Santa Barbara, Calif Valencia because of Al (Ahmed Elkashier). Al was very professional and courteous! As someone who works in an EXCLUSIVE resort in Santa Barbara, California, I know the importance of excellent customer service. Al provided exceptional service, as he communicated with me for a few weeks before I actually purchased my vehicle. Even though other dealerships and salespersons were vying for my business, Al was the best - by far. I hope Al receives a bonus from the dealership's management; he deserves it! More

deeply regret paying for a warranty which necessitates using Auto Nations mechanic services. As a warranty customer my vehicle is low priority. Response times are slow or Non existent. It takes WAY too using Auto Nations mechanic services. As a warranty customer my vehicle is low priority. Response times are slow or Non existent. It takes WAY too long to get repairs done. Two days to check a battery? To add insult to injury, the warning light that was “fixed” is already back on. Two days wasted, problem NOT solved. Already dreading having to bring my car back. As far as improvements that could be made, if you are “understaffed”, don’t overbook your schedule. More

Firstly... sorry for the lengthy read but reviews should be helpful. Overall Experience: Started off on the right foot, but went downhill after filling out papers. 4 stars for my sales guy. 1 star for ev be helpful. Overall Experience: Started off on the right foot, but went downhill after filling out papers. 4 stars for my sales guy. 1 star for everyone else involved. Avg'd to 2 stars Pricing: Fair price for the specific vehicle I bought. It's a no haggle dealership so I didn't have room to negotiate. Trade-in: I knew what the KBB value of my car was. I knew what I could sell it for. I knew what dealers were selling my car for. I knew I couldn't ask for the amount they would turn around and sell it for so my expectations were realistic. They offered me exactly what I was expecting. Communication: My sales guy was mostly responsive throughout the process. The sales managers and finance guy were not helpful for the most part and just made things worse. Their system allows all sales managers to apparently see conversations of all other sales people. Ok fine, but introduce yourself when you're answering a question I pose to my sales guy. I thought I already got handed over to a closer when my sales guy went quiet. The sales manager's 5 word response was minimally helpful and the follow up to my reply was even more frustrating. Post-sale, I would receive multiple texts from an unknown number asking me for financial info. It was the finance guy. Dude, a short intro to avoid being reported as spam would be helpful. If I hadn't just done a major financial transaction, I wouldn't have answered them. Besides, I already informed everyone I preferred email communication. Transaction: I drove the 75 miles to spend 5 1/2 hours to close the deal. The application went as expected and not as painful as previous buying experiences. The finance part came with the obligatory push to buy an extended warranty. But that's where the niceties stop. At the time, the only flag raised was why they ran my credit 7 more times when I already told them about my preapproval. Not cool. Thanks for the unnecessary hits to my credit report. And you would think after spending that amount of time with them that they'd offer you some water or a snack or something. but nope. Left with cottonmouth and hungry jitters. The next flag came as I was getting my nice and shiny truck handed over. My sales guy hands me one fob. I handed you two fobs from my trade-in earlier dude cuz I know how dealers rip buyers off when it comes to those. You couldn't do me a good one and program an extra fob and just tack that on as some hidden fee or something? Sigh. I go to put my stuff in the front seat and I notice no floor mats. Before I can even ask, my sales guy tells me the detail shop says they didn't put the old ones in cuz they were in terrible shape. Ok, put some new ones in there. Nope, right off the bat $200-300 I'm gonna have to invest on top of my my new debt. Oh and by the way, I discovered a hole in the drivers side carpet that was covered by the paper they put down to "protect" the carpeting. On me for not peeking? Maybe. It's a used truck I get it. But not a mention? The other flags only surfaced after I left the lot. The biggest one was actually the cancellation of the contract. Yep. 10 days later they had not received funding from my CU. Why, cuz the finance guy sent the credit union an unacceptable scan of my DL. Long story short, I convinced the CU to use the clear image from my pre-approval. That's when I found out that the finance guy submitted a second application to my CU instead of using my original one. Face effin palm. Contract saved however. But not until after the finance guy texts me to say I needed to contact my CU about the funding. I had already been told that it had funded a couple of hours before. He was not up to date. My final(?) flag came only came to be known a couple weeks after closing. For contract purposes I had to provide a physical address. I also provided a mailing address and specifically asked that all necessary snail mail go to that address so as not to cause a problem with my landlord. A week or so later my sales guy sends me a follow up email. I reply and repeat my request about snail mail. A different sales manager says he'll look into it and get back to me. A week later, I started receiving mail from the dealership and AutoNation at the physical address. I have to explain this to my landlord. I send my sales guy an email to ask about it again. The sales manager replies and says another sales manager will contact me "shortly". It's been a week since that email. I replied this morning asking how long is "shortly". No reply. I bought the truck in early Sept. It's now almost Oct. They got their money. They're not obligated to keep me happy anymore. I'm not obligated to give them a positive review or a recommendation. Would I buy from them again... No. Would I recommend them... proceed with a ton of caution and no do not expect a smooth process or good communications. More