AutoNation Chrysler Jeep Arapahoe

Took my car in for oil change for a 7am appt. Decided to do the 10,000 mile service also. Mentioned that a floor mat had come loose in the back and could they check on it. Received initial text f Decided to do the 10,000 mile service also. Mentioned that a floor mat had come loose in the back and could they check on it. Received initial text for ability to communicate directly with the service tech at 7:30am. Then nothing else. Around 12:00 I texted to ask the status and nothing. I then called and was told the tech would call me back. Around 1:30 I received a text indicating sorry for the delay and that he was checking the status. Then I received a text that the car should be done 3:30-4 and that I’d get a phone call. At 3:45 I had not received anything and so I texted to say I was on my way. I then received a text saying they couldn’t fix the mat that a part was ordered. So basically it took 9 hours for the 10,000 service with oil change. More

Alec in the service department is a great service manager and customer relations asset for the dealership. He took great care of the repairs on my Grand Cherokee. and customer relations asset for the dealership. He took great care of the repairs on my Grand Cherokee. More

Outstanding service from not only our sales representative but from our finance associate at well. Went above and beyond, pressure free environment, and overall great experience representative but from our finance associate at well. Went above and beyond, pressure free environment, and overall great experience More

Great and Fast Service! Service Advisor was attentive and honest! First time I used this dealer for maintenance and will keep doing so. They just earned a new customer. Service Advisor was attentive and honest! First time I used this dealer for maintenance and will keep doing so. They just earned a new customer. More

My recent experience with AutoNation Jeep Arapahoe was extremely poor. I doubt the dealership cares but here is why I am providing a low rating. I originally brought my Jeep in Friday morning. I waited ap extremely poor. I doubt the dealership cares but here is why I am providing a low rating. I originally brought my Jeep in Friday morning. I waited approx. 2 hrs for a shuttle ride when I was told it would be 30 mins. The dealership had my jeep all day to cover a warranty item that I shared was already diagnosed by another service center (All paperwork and codes provided). I was told around noon they would file a claim against my Platinum Warranty pkg that I had through AutoNation. I was updated at 2pm and 3:30pm the warranty approval was still pending approve. Lets be honest, with a Platinum Warranty Coverage on a KNOWN JEEP Bulletin about the issue should and would have be covered. Why the Service Writer didn't take this to their Manager for approval to move forward to get my Jeep done same day is a head scratcher. However, my experience gets better. After some back and forth, I was asked to bring my car back on Monday morning as they were already full of service work on Saturday. I agreed that I would come pick up the vehicle and asked for a shuttle ride. I waited over an hour with no pickup, so I had to walk to the dealership. Service Writer apologized, which I appreciated. He shared that when I bring my vehicle back in on Monday that he will be sure to coordinate the shuttle, so I didn't have to walk. I brought my vehicle in as requested at 7AM on Monday. I checked in with another service writer based on their process. After check-in, I shared I needed a ride to my office building. He stated their shuttle driver called out, so I would have to walk. Wow....nice service you offer your customers for bringing their vehicle to your dealership for service. I doubt the dealership or their Service GM will care about this review. More

Everyone I worked with was very helpful. It's a very unusual situation to buy a new car in with all of the supply issues, and I had to wait for the vehicle to be delivered. I'm very pleased It's a very unusual situation to buy a new car in with all of the supply issues, and I had to wait for the vehicle to be delivered. I'm very pleased with my new Jeep and was able to complete most of the process remotely. More

I was originally told my vehicle repair would be finished in one day. When I dropped my car off I was told the tech needed to diagnose the issue wouldn’t be in for 3 days but I had to leave my car with them in one day. When I dropped my car off I was told the tech needed to diagnose the issue wouldn’t be in for 3 days but I had to leave my car with them or I would not be in line for the repair. The repair for an engine seal took 6 days to be completed. I asked for a loaner car and was told they only did rentals and they were out of rentals. Taking care of customers seems to be a thing of the past for the large dealers. More

These guys and gals are top notch and are the best service center I have every worked with! Too bad I hate the car so bad, but that is not their fault. service center I have every worked with! Too bad I hate the car so bad, but that is not their fault. More

The service was excellent. The work was done in a very timely manner and customer service rep was very courteous. The work was done in a very timely manner and customer service rep was very courteous. More

All of our needs were met, questions answered, & concerns were addressed. We could not have had a better experience. Even though we are from Missouri, it will be tempting to make the 12 drive back in the fut were addressed. We could not have had a better experience. Even though we are from Missouri, it will be tempting to make the 12 drive back in the future when we are ready for a new vehicle or when my husband is ready for a new vehicle. Each member of the team fulfilled their role & made the process seamless. We do appreciate all of the help, insight & attention to detail during this car buying process. We love our vehicle and do not have any concerns with the reliability or condition of our new vehicle. More