AutoNation Chrysler Jeep Arapahoe

Made a appointment to get a oil change, tire rotation, and check up. Got right in and didn't have to wait long. and check up. Got right in and didn't have to wait long. More

I recently purchased a vehicle from Auto Nation and it was a pleasant experience for the whole family! Jack and the other staff were very helpful and made us feel welcome! Definitely recommend Auto Nation was a pleasant experience for the whole family! Jack and the other staff were very helpful and made us feel welcome! Definitely recommend Auto Nation! More

I set an appointment in advance for Monday. The car didn't even go to a technician until Friday. Nobody called me about what had been found, what the status was or how much it was going to cost The car didn't even go to a technician until Friday. Nobody called me about what had been found, what the status was or how much it was going to cost. All communication was instituted by me. At the end of the day, they didn't even fix the problem I brought it in for. More

Mason was our salesperson. Our new car came in in the wrong color interior. They reordered it and it came in three months later. Mason was great he was there for us every step Our new car came in in the wrong color interior. They reordered it and it came in three months later. Mason was great he was there for us every step of the way. Chris Kelly kept us updated on the reorder. My only negative was with the finance department. I had questions about the extended warranty and called multiple times and my calls were not returned. But I was able to get my questions answered else where. Again Mason and Chris Kelly were great! We live in Florida and looked at buying at dealerships in 5 other states. We picked yours. We love our Jeep Grand Cherokee! More

I made an appointment on a Thursday at 7:30am to have my Grand Cherokee looked at, because the AC was making a noise and it need an oil change. I was told it would be 2 to 3 days, so I expected to have my Grand Cherokee looked at, because the AC was making a noise and it need an oil change. I was told it would be 2 to 3 days, so I expected to have my car sometime on Saturday. Saturday around noon I called to check on my car and no one had even looked at it yet. Then on Monday morning I called to check once more and still no one had looked at my car. After talking to the manager they put a rush on my car and because of this it was miss diagnosed and the problem was not fixed. Now I have to take my car back again and have it looked at again. Very poor customer service and I would recommend taking your car to another dealership. More

Their check in process for service is terrible. Our official appointment was on a Tuesday with a 3-4 day diagnosis. We dropped off Monday night and the only thing they confirmed Tuesday is that the Our official appointment was on a Tuesday with a 3-4 day diagnosis. We dropped off Monday night and the only thing they confirmed Tuesday is that they received the car. 3-4 days went by with no follow up. I called and no response from the team team, my husband called Friday, no response and he was just transferred back and forth without a status. Then, I called on Tuesday (1 week later) and was transferred back and forth, only to be told that it was in the queue and they couldn't tell me where, what #, only that it had not been touched. Nothing until Thursday when they said they tried for 30 miles to replicate the problem without success and to come and pick it up. Oh, and you can't just make your appointment and it get diagnosed, you actually have to make your appointment, drop off your car to get in line and then the waiting starts. Ridiculous. We have lived and used dealerships in Oklahoma, Austin,, San Antonio, El Paso, Seattle, Olympia, WA, Tacoma and this is by far our worst experience here in Aurora. We don't have family around and that is our family vehicle to safely travel with littles and their car seats but they didn't care, they are like... let's leave this family without their family vehicle as long as possible and not communicate. Go elsewhere. We've been using Antero down the street since we moved here but the dealership is the only one that can do a system update and clear a recall. More

I had a excellent experience working with this dealership. Very impressive all the way around dealership. Very impressive all the way around More

I had an appt. for a simple oil change and was told that the price with a coupon was $54 and it turned out to be $92. I waited an 1 1/2 hours and was like, WHAT! for a simple oil change and was told that the price with a coupon was $54 and it turned out to be $92. I waited an 1 1/2 hours and was like, WHAT! The guy, Zak would not budge on the price and said his boss would not like that. I will not go there again and find another Jeep dealer!!!! More

This was the worst experience I have ever had at a dealership. The car was brought in because the engine light came on. My car sat on the lot for almost a week. The service advisor said they ran a che dealership. The car was brought in because the engine light came on. My car sat on the lot for almost a week. The service advisor said they ran a check and it was an electrical issue. Then he told us it was very complicated so they would need the car at least another week because they would only allow the techs to work on it 2 hours a day because it was exhausting work and they needed to be “rested and fresh” so 2 hours was all they could handle. We decided to get the car and take to another dealership. When we picked it up they had lost all the paperwork, so no proof anything was done. We made them re-run the check and it was not electrical. We took the car and took the gas cap off and then put back on tightening it. GUESS WHAT? The light went off. They told us so many lies, they never touched the car. DON’T TAKE YOUR CAR HERE, they haven’t got a clue. More