AutoNation Chrysler Jeep Broadway

Able to get my car in next day for possible engine related issue(s). Was diagnosed and new part installed that day. Chris (service technician) was great to work with and he monitored progress and kep related issue(s). Was diagnosed and new part installed that day. Chris (service technician) was great to work with and he monitored progress and kept me informed. Have always taken my 2015 Jeep Cherokee to this location since purchase in 2015 and will continue to do so. More

The take a long time to answer the phone. They rush you through and they out in on their system mileage incorrectly. The car was set in Kilometers. They are not careful in what they are d They rush you through and they out in on their system mileage incorrectly. The car was set in Kilometers. They are not careful in what they are doing. Maybe you need to hire more mechanics and service reps? I wanted to call to explain they put in the wrong mileage in the paperwork but I do not want to be on hold for 20-30 minutes. Moreover; when you use the automated system for a call back, you never get a call back. Poor service and it seems nobody cares. Your employees are burned out and I don’t blame them. Please take care of your employees, hire more people and maybe pay them more? That’s your decision, but I am not satisfied. More

Purchased 2017 Jeep, service dept. left engine cover off which was on the vehicle when purchased. Battery on vehicle ended up being bad, so I had to purchase a new battery. I have reach left engine cover off which was on the vehicle when purchased. Battery on vehicle ended up being bad, so I had to purchase a new battery. I have reached out to this dealership multiple times and was promised by David (sales associate) to receive a phone call back from Emily the sales manager, she never called me. I don't expect reimbursement for the new battey, although I wasn't expecting to have to buy one within a month. What I want, is the engine cover that was on the vehicle when I purchased it. The fact that I can't get a phone call from Emily the sales manager shows a lack of professionalism. At this time, I can't recommend this dealership due to my bad experience. More

I feel bad for rating AutoNation at a 2. However, I had to book my vehicle for service almost 6 weeks prior to getting service. Even trying to get an oil changed schedule took almost 2 we However, I had to book my vehicle for service almost 6 weeks prior to getting service. Even trying to get an oil changed schedule took almost 2 weeks. I had to take my vehicle back once the part is delivered to the AutoNation. I wish it would not take so long to get into the dealer for service. More

They have improved since my last experience. The wait was an hour longer than they said but the people were friendlierthis time. The wait was an hour longer than they said but the people were friendlierthis time. More

I have consistently received poor service at this location. No one greets you or tells you to hold on when you walk in. After waiting 15 mins, one of the reps called me over. She was helpful through location. No one greets you or tells you to hold on when you walk in. After waiting 15 mins, one of the reps called me over. She was helpful through the process, which was a first. When I was checking out, I had been charged a random $64 “punch-in / time clock” on my bill that the rep. could not figure out what it was. Found out 2 weeks later that they also hadn’t topped off my windshield wiper fluid. Better experience than any other time, but still needs improvement. More

They squeezed me in on short notice for oil and filter change and had me out of there in less than an hour. Also sent me a video of everything they did and what the inspected. Great service! change and had me out of there in less than an hour. Also sent me a video of everything they did and what the inspected. Great service! More

The team went above and beyond my expectations! Very fast and efficient. Thank you team for all you do! Very fast and efficient. Thank you team for all you do! More

Nice people, reasonable wait time, finished correctly the first time. Quicker completion time is the only thing I’d like improved. first time. Quicker completion time is the only thing I’d like improved. More

I was late for my appointment. Had it marked incorrectly on my calendar. I was the last appointment for the day, but the service agent (a nice young woman) took extra effort to se Had it marked incorrectly on my calendar. I was the last appointment for the day, but the service agent (a nice young woman) took extra effort to see if a technician was still available. They stayed late to perform the service. Afterwards the young lady commented on how well maintained the Jeep was and chatted for a few minutes, talking about how well I care for the car. She was very friendly and accommodating. I appreciate their extra effort and friendliness that day. Service was performed exactly as I expected. Very professional and courteous. More