AutoNation Chrysler Jeep Broadway

Horrible place to shop and Jack the sales rep is an **hole I went in to test drive ford raptor after the test drive when i inspected truck found under body damage due to heavy off road abuse.when i said I'm n I went in to test drive ford raptor after the test drive when i inspected truck found under body damage due to heavy off road abuse.when i said I'm not interested in raptor Jack(**hole) sales rep said bye and walk away didn't even ask a thing. he was so rude, i wont recommend this place any one. More

Rude Unprofessional sales"person" Named Jack So just had the WORST experience with a salesman at Autonation Chystler Jeep Broadway. Stay away from this dealership. Matter of fact my experience wi So just had the WORST experience with a salesman at Autonation Chystler Jeep Broadway. Stay away from this dealership. Matter of fact my experience with Autonation has a whole has left me wondering how or why people do business with them. More

No service at all This dealership sold me a 2018 jeep Cherokee, and I purchased extended warranty's, right away after about a thousand miles I started getting warning m This dealership sold me a 2018 jeep Cherokee, and I purchased extended warranty's, right away after about a thousand miles I started getting warning messages, electrical problems there are currently 4 recalls for this jeep, I'm so glad I traded it in with 2700 miles on it , that was back in January and I still have no refund for the warranty's BEWARE OF THIS DEALERSHIP after they sell you a vehicle they don't want anything to do with you, the service department doesn't even want your businesses they send you away, saying there to busy !!! More

Not aware of jeep wave program Bought maintenance package, then found out the jeep wave program is complimentary when you buy your vehicle. Rameen said he didn't know about this pro Bought maintenance package, then found out the jeep wave program is complimentary when you buy your vehicle. Rameen said he didn't know about this program when he sold us jeep. In process of canceling maintenance but it's been 3 weeks and still no paperwork. Check your packet before you purchase. Wave program is 2 oil changes a year free plus other offers. More

Quick fix The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of the arm still attached. Chris in service was able to get the tool and replace the wiper arm in just a few minutes, free of charge. More

Worst Autonation store ever This store advertised a vehicle for a price on Craigslist, I made contact with a subpar salesman, who was pretty flakey from the start when it came to This store advertised a vehicle for a price on Craigslist, I made contact with a subpar salesman, who was pretty flakey from the start when it came to answering questions. And almost from the start of walking in the store there becomes a difference in pricing. The out the door price now has "d&h". Which I immediately question as not being the advertised price from Craigslist. This concern is met with complete smoke, I mention this discrepancy, as well as a non existent "theft protection" in the finance office. I'm told they will look into these two charges. The next day I'm met with a little more backlash from the salesman. He states everything is correct and if I didn't like it, I could return the truck. It has nothing to do with the truck, and everything to do with shady sales practices. I talk with the GM several days later who informs me the d&h is correct from what he can "see" in the "menu". He states that the "theft protection" on the other hand will be refunded. That was 3 weeks ago. I have not received anything in regards to a said refund. But I sure did receive all title paperwork, overnighted to my house. So apparently this store can't forward your title work to the DMV either. Which I can't help but feel is a little retaliation from me raising concerns. I have bought several vehicles from autonation stores in the past and have always had a good experience. Until this one. This large, well lit, recently renovated store, has the same caliber of operating practices of a seedy lemon lot. More

Bad transmission Bought a certified preowned jeep. In less than one year I need a new transmission and new transmission cooler and also a water pump replaced. They we Bought a certified preowned jeep. In less than one year I need a new transmission and new transmission cooler and also a water pump replaced. They were supposed to service the transmission at 60,000 miles and didn't. I'm out over 4000$ in work and parts. Shops else where they were rude and were no help. More

Worst purchase ever I bought a 2016 Jeep renegade worst vehicle I have ever owned. This vehicle has less than 4000 miles on it we have had it for a year so we don't abuse I bought a 2016 Jeep renegade worst vehicle I have ever owned. This vehicle has less than 4000 miles on it we have had it for a year so we don't abuse it at all it's still brand new. It has spent well over 2 months in the shop it is still not fixed. We have struggled with this vehicle since we bought it. Don't buy one look up the vehicle first there are multiple problems and the dealership doesn't give a flip about it. They just tell you they didn't make the vehicle. I even called corporate office over this and they made me more promises about compensation for the problems but then made excuses as to why there would be no compensation. I am disgusted with this vehicle and with AutoNation. I will tell everyone I can to stay away from this vehicle and the dealership as I don't wish this soon anyone. I traded in a great car and got a huge disaster. Please save your money and your time. More

Bait and switch Made appointment with Jack Ridley to see a Wrangler that was sold the day before! He even confirmed knowing the vehicle was already gone. Then tried t Made appointment with Jack Ridley to see a Wrangler that was sold the day before! He even confirmed knowing the vehicle was already gone. Then tried to sell other jeeps that were way out of our price range. More

Very helpful and pleasant. Dee worked with us and was fabulous. She is very pleasant and thorough. We live over an hour away and she had everything ready before we got there. Sa Dee worked with us and was fabulous. She is very pleasant and thorough. We live over an hour away and she had everything ready before we got there. Sale went smooth and we live our Jeep Wrangler! Finance poeople were great, too. More