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AutoNation Collision Center Katy West

Katy, TX

4.2
10 Reviews

21777 Katy Freeway

Katy, TX

77450

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Showing 10 reviews

March 29, 2024

Great customer service! Committed to doing the job with excellence! The people at this location made my experience less painful/ more enjoyable!!! I’m grateful for Jose, Dal More

by debra1959walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Dallas
Apr 01, 2024 -

AutoNation Collision Center Katy West responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Apr 01, 2024 -

debra1959walker responded

I appreciate all you guys do!!! If I ever need assistance again, you guys would be my go to, to repair my car. Thank you so much!!!😊

February 08, 2024

Great people to work with and on time delivery. Easy to talk with and answered all questions More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 10, 2024 -

AutoNation Collision Center Katy West responded

Hello, we are happy you had such a positive experience with us, Dale! Don't hesitate to call us if you ever need anything. Be safe on the road.

February 05, 2024

They repaired the damage on my car. It looked brand new after they finished. I would highly recommend them. More

by metv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Monge
Feb 09, 2024 -

AutoNation Collision Center Katy West responded

Hi, we are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.

January 12, 2024

My rear bumper was repaired at AutoNation Collison Center in Katy. They did a really nice job and would consider using them again. The finish and color match was of original manufacturers quality. AutoNation More

by GSargent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin & Jose
Jan 16, 2024 -

AutoNation Collision Center Katy West responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

December 06, 2023

Trustworthy. Customer friendly & very pleasant staff. Great job customer care. Amazing staff & great services plus More

by joesantos1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all
Dec 08, 2023 -

AutoNation Collision Center Katy West responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

November 08, 2023

Did great work repairing my roof. Was done in good time. Great customer service with communication. More

by boris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 11, 2023 -

AutoNation Collision Center Katy West responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

September 13, 2023

Worst car repair experience ever. Repeated trips to the shop and Vehicle is still not fixed. AFTER 4-6 trips back to the AUTONATION shop and missed DAYS OF WORK, WE GAVE UP ON AUTONA More

by Jark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None worth mentioning
Sep 17, 2023 -

AutoNation Collision Center Katy West responded

Hi Jark, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6909 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 09, 2023

Took a month to replace my front bumper. Sucks at communicating. Worst experience ever. Jose didn't take car of business in a professional manner. He did things last minute as if he didn' More

by jimbo6039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose mange
Aug 13, 2023 -

AutoNation Collision Center Katy West responded

Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6909. We hope to hear from you.

July 12, 2023

Great job! Kept us informed along the way. Answered all questions. Work was completed when they said it would be. Highly recommend! More

by K. Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley, Dallas, Jose
June 02, 2023

Customer care and attention to detail were outstanding: could not have been better! Highly recommend this service in all respects. More

by ewt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garcia
Jun 10, 2023 -

AutoNation Collision Center Katy West responded

Hi, we are happy you had such a positive experience with us. Again, we appreciate your recommendation of AutoNation Collision Center Katy West and we hope to be of service again in the future.