AutoNation Dodge Ram Arapahoe

Service quality is absolutely horrible at this dealership. If you need warranty work or maintenance work completed i would look someplace else. I brought my truck in for warranty work that was sch dealership. If you need warranty work or maintenance work completed i would look someplace else. I brought my truck in for warranty work that was scheduled 2 months prior, for the dealer to keep it a week and then tell me they can’t replicate the issues. I drove back to the dealership and took both the service advisor and the mechanic for a ride, and both agreed there was an issue and they needed to investigate. I call back a week later and they still have not investigated the issue, I asked why not, and they said they have been busy with other appointments. I said I had an appointment why are you not working on my truck and the response was there are others in front of me and they have waited for months. Another week goes by, and I call to get an update and they tell me they are pulling it as we speak to investigate the issue in the rear Diff. Fast forward 2 hours later, they call me back and tell me they don't see any issues in the rear Diff, but the fluid does look a little dirty. They advised me that I would need a full service of both Diffs and my transfer case, and it would be over 1K for the service. I asked why I would pay for a rear Diff service since they already have the cover off for the warranty issues. The response was you just need to buy the full service as they have to put fluid back in the rear Diff. My response was you guessed on the issue and were wrong shouldn't that fluid be on you... I then asked what the manual says for miles and months for these required services they are suggesting, and they couldn't tell me.... My manual says 30K miles for required services and my truck is only at 20K miles. I refused the services and picked my truck up that night. The next morning when I went to get in, I found rear diff fluid smeared all over my seats and center council, along with a pinched ABS line above the rear Diff cover and a missing pinch washer on the Diff stud that holds the brake lines. I call the dealership back and they tell me to bring it back and leave it with them for a couple of days and they will get it cleaned up and take a look at the ABS line and the missing washer. I sent them all the pictures for proof. I asked them just to order the parts and when they arrive, I will bring the truck back and they tell me that they can’t just order parts and my seat can be cleaned. Well since I sat in the gear oil it smeared into the perforations in the seat and is under the cover now. The cover needs to be replaced. I am told that it can be cleaned, and they will not replace anything. At this point I am extremely heated and can’t believe they treat customers or their customers 100K trucks this way. I will never go back to this dealership and would advise any and everyone to stay far away from this dealership!!! The quality of employees and the quality of service I have received from Auto Nation Ram is less than subpar. More

See a women coming and take advantage. Pil change to warranty work! They will scam you so do your research. And with a simple oil change they make a stinky mess! And tell you it's normal! Pil change to warranty work! They will scam you so do your research. And with a simple oil change they make a stinky mess! And tell you it's normal! More

The dealership was good to work with. It was low stress negotiation and we came to the price that worked for my family. It was low stress negotiation and we came to the price that worked for my family. More

Excellent Service and communication with the customer. Couldn’t be happier with the team and servicing my vehicle. Couldn’t be happier with the team and servicing my vehicle. More

We purchased a 2022 Ram 2500 last years for our business. The gas pump broke in 10/03/2023 and we just got the truck back 12/11/23, they only cover a rental for 1 week, we had to pay almost 5k on rentals to The gas pump broke in 10/03/2023 and we just got the truck back 12/11/23, they only cover a rental for 1 week, we had to pay almost 5k on rentals to replace the truck for that long and now they are making us go through so many huddles tor reimburse us for the rental. It has a nightmare. More

Great experience working with Gustavo Valued the time and worked hard to deliver a good experience and worked hard to deliver a good experience More

William is the best! They do quality work and they guarantee their work. We took our fleet vehicles to get repair several times and he and his team have always taken grea They do quality work and they guarantee their work. We took our fleet vehicles to get repair several times and he and his team have always taken great care of us. They were very friendly and hard working to find out what was wrong with our vehicles. Their service has always been prompt, thorough and honestly the best that I have ever had from a service department. I really recommend AutoNation Dodge service department. More

Friendly people, willing to go the extra mile to make a deal no matter how difficult it may be. deal no matter how difficult it may be. More

Bill Powell was great. He really followed through. Bill always takes very good care of my wife and I. He really followed through. Bill always takes very good care of my wife and I. More

Every time I’ve brought a car into Arapahoe Dodge, they return it to me saying they can’t duplicate the problem. Then, when I duplicate the problem in front of them… they tell me that “that’s normal”. The return it to me saying they can’t duplicate the problem. Then, when I duplicate the problem in front of them… they tell me that “that’s normal”. The most recent issue I had was my Durango. The defroster barely puts out enough air to defrost the bottom of the windshield in a snow storm… leaving me trying to see through a 5 inch strip at the bottom. All this while it’s blowing enough hot air on my feet to make it uncomfortable to keep my foot in the gas pedal. The “technician” says that it’s normal and that the vehicle passed all the computer diagnosis. I used my kestrel to measure the air flow. I’m registering 6.5 mph flow at the vent under the dash, and less than 4 at the base of the windshield WHILE ITS ON DEFROST! But that’s normal. They gave me the car back saying if I wanted they could replace the blower motor, but it would be an out of pocket cost because the warranty wouldn’t cover it. More