AutoNation Dodge Ram Colorado Springs

This is by far the BEST experience I have ever had at a dealership..PERIOD! From the moment I decided to look for a car, I contacted Joel Garbe, by phone, as he was a referral from a friend. He listened dealership..PERIOD! From the moment I decided to look for a car, I contacted Joel Garbe, by phone, as he was a referral from a friend. He listened to exactly what I was looking for, and immediately started working on finding the best vehicle to suit my needs. Joel contacted me back the same day, to let me know he had a few used vehicles in my price range, and gave me a good time to come in and take a look. I was greeted by smiling faces, and everyone was very helpful from the moment I arrived. Joel had picked out 3 cars for me. We test drove all 3 vehicles. I had to think about it overnight, before I choose the one that was right for me and my family. When I was ready, at my convienence, I went back the next day. I was still undecided, and Joel let me test drive each of them again. I couldn't make up my mind, as they were all great vehicles. Never one time did I feel rushed, pressured or that I was taking too much time. When I had made up my mind, they even let me bring in my mechanic to drive a few of the vehicles to solidify my choice. When I FINALLY picked a vehicle, Joel really went to bat for me. I had recent back surgery and was financially strapped, but needed a car badly. His team really went above and beyond, to make me a ROCK BOTTOM, fantastic deal. I really feel that they did me a HUGE personal favor. I know my car should have cost me way more than it did, eventhough their prices are MORE than fair to begin with. I even got to meet Albert, the manager, who was very nice, and thank him personally for working with me on the price. Last but not least, I got to meet with Steve, the finance man, eventhough I paid cash, to do paperwork. He was very friendly and personable as well. By the time I was done with the paperwork, they had freshly detailed my car and had it shining bright and ready to go. It needed one last touch before I could take it home, so Joel went above and beyond again, and offered to deliver the car to my home the following day. Needless to say, I am one EXTREMELY happy customer. I would HIGHLY recommend this dealership to anyone and everyone. I thought I would have to go to a little buy here pay here lot, but with the Dodge team, you can pay 500 down and the balance with-in 21 days. Sometimes that is all you need. I got a fantastic vehicle, at an amazing price and what is even better, is the people. They were all amazing from beginning to end. If you ever need a car, new or used, you can be rest assured, Colorado Springs Dodge, will do whatever it takes, to take care of you, and make your dreaded car buying experience a pleasurable experience. It has totally changed my view on the whole "car sales" experience. So go get your next new or used vehicle from Colorado Springs Dodge, and ask for Joel Garbe for your salesman, you WONT be disappointed!! More

Was not updated when vehicle could be picked up. When I had not heard anything for 3 days I went to the dealership to inquire as to when the vehicle would be ready. Upon arriving at the dealership was tol had not heard anything for 3 days I went to the dealership to inquire as to when the vehicle would be ready. Upon arriving at the dealership was told my sales person was off due to family illness. I was passed on to Robin who was not aware of when the leather would be installed in my vehicle. I had walked paased my vehicle when I entered the dealership and was concerned that is was not secured safetly in the back of the dealership. Robin informed me that they wanted the vehicle up front where it would be seen by other customers.... I told her I wanted the vehicle secured where it would not be scratched. I was then told by Robin that a manager was checking on vehicle status and that I would be called that day and advised when the vehicle could be picked up. I was not called that day about vehicle. When the vehicle did arrive and I picked it up I was never given a new vehicle orientation. I was given the keys and no information about it. I was also promised a tank full of gas by my sales person(Marc). The vehicle was not full of gas. The evening I picked the truck up I noticed the right rear bumber had a dent in it. The vehicle was repaired at no cost to me. To date I have not recieved a new vehicle orientation or the tank of gas I was promised. This is by far the worst experience I have ever had while purchasing a new or used vehicle. If whoever reads this wants additional details of my experience PLEASE CALL ME. More

We were quoted a price for the car we wanted over the phone and told a completely different, much higher price in person. We were told the price could be lowered, but the dealer claimed he made a mistak phone and told a completely different, much higher price in person. We were told the price could be lowered, but the dealer claimed he made a mistake on the numbers he gave us and the price still was not lowered to that given us over the phone. Although I am the one purchasing the car, the dealer contacted my boyfriend instead. The sale of the car from the previous owner was not complete at the time we purchased it, so the car is not yet officially ours and has not been delivered to us. This information was not immediately told to us. More

One of the most unethical dealerships around. And that should say something considering it’s a used car dealer. First, we were told the car that we wanted to buy still had a factory warranty on it. We g should say something considering it’s a used car dealer. First, we were told the car that we wanted to buy still had a factory warranty on it. We get to the financing department and find out otherwise. I get up and walk out and said you guys need to find a way to make this right before I buy. They call me back in and said “We will take care of the warranty”. Later I find out that this really meant there going to “add” an extended warranty to my loan at MY expense. They felt because the monthly payments didn’t go up that would be ok..YOU GOT TO BE KIDDING RIGHT! Next, shortly after buying the car I called up to cancel the extended warranty. They said “Nope can’t do that”. I then look at the actual Warrant Contract (which is a 3rd party Warranty provider) and I see they clearly have a Cancellation Policy. I call the dealership back to let them know and they said that it doesn’t apply because I signed something else that voids that Cancellation Policy. Long story short, the powers to be at the Warranty Company had to call the dealership personally. And guess what, after that they were happy to cancel my policy. I talked to the General Manager at the dealership about the unethical practices about the Warranty Cancelation policy. He said he didn’t see anything wrong and he will continue to turn people away who want to cancel their warranties. I said really “Even after the Warranty Company called you and said what you was doing is wrong and made you give me the refund per there Policy”..He said “Yep”. THIS IS THE GENERAL MANAGER PEOPLE!!. The unethical practices start from the TOP down. On a last note, when we bought the car the Sales person only gave us one key. He said “Don’t worry; it’s not one of those laser cut/microchip keys. You can just make a copy of it”. Of course we later find out this was not true and a 2nd Key would be $200. I talk to the dealership today about this and said “Sorry we can get you one for maybe $150”….You GOT TO BE KIDDING. In addition, right before we picked up the car it wouldn't start. So the held it for an additional 24hrs. They said it was a battery. About 2 months later the car wouldn't start again. I call them up and stated what ever you said you fixed obviously wasn't fixed. They took the car back in to check it out. It ends up being something related to a 2007 Recall that wasn't fixed. I do some research and I found out that dealerships BY LAW are suppose to fix ALL recalls before re-selling there cars. God forbid it was something really serious. And of course the only response I get from the dealership is "Opps sorry". I will be reporting this to the BBB and Dodge. This dealership will tell you anything to get you out of the door with a Sale. If something was wrong or misleading or anything of the sort, don’t expect them to step up and make things right. I can understand things happen but there are FAR to many things for this to be an isolated incident. This is not just a bad experience with one person. I have had communications with at least 10 different people there. Just because there a big dealership don’t expect anything different than you would’ve got from a “Jim bob’s Auto Trader” on the corner of Nevada, type of operation. UPDATE ======= The area "Reputation Manager" contacted regarding this negative review hoping he can make a "few things right". I told him that getting me a 2nd Key would be a start. Long story short, the reputation manager contacted the Dealership General Manager and he declined to give me a second key on there "dime". Or accept ANY ownership of what happened. The General Manager stated he wasn't going to be held hostage by online reviews. This is great right! There has been know dispute of what has happened. Meaning they don't deny it. They just don't feel inclined to make it right. It has become even more clear that this dealerships problems start from the Top down. Where this Manager received his Manager Degree is beyond me. The guy can't see "Big Picture" and has an ego problem to add to his issues. DO NOT GO TO THIS DEALERSHIP! They will tell you anything to get a sale. And not take ownership of issues that occur or may occur later (from them misleading you in the first place). If my review can help just one person save this type of headache then I've done my ethical responsibility (something this dealership knows NOTHING about). More