I had initially visited the dealership a few months ago to have a stolen emblem replaced on my vehicle, a 500 Sport. They were so nice to work with that I left my prior dealership, who had not been truthful about the availability of a replacement emblem, and took my business to Autonation (then Team). I expressed interest in the new 500L and asked to be on the notification list as soon as they arrived. I was contacted prior to the arrival and given an approximate date, then contacted again a few days prior to arrival, then again to confirm they were at the dealer. All of these calls were from Chris. During the last call, he took the time to run down the inventory, telling me options on each vehicle, colors, etc, one of which matched the vehicle in the online demos. I made an appt to visit the showroom within 2 days. When I arrived, I was re-introduced to John, the tech-savvy car loving member of the team. He had taken a vehicle around the night before to learn features, etc, and took the time to show everything to me. We went on a test drive and actually didn't talk that much about the car, which to me was a bonus. It gave me the chance to experience the car for myself rather than having someone badgering me with info. After getting back to the dealership, I was left alone with the car, again a bonus. I took quite a lot of time looking at the car, and also in another color, to decide which way I wanted to go. Once ready, I asked to get the trade in value of my car, and though it took a little longer than I would have ideally preferred, I finally got a number. While my price was probably not the best I could have gotten, I was willing to pay a little more to be sure I got the vehicle I wanted. My only issue, and this is not necessarily the dealership 100%, is that very little info is available on the car -- from Fiat. The VIN number was nowhere to be found in any system, no listing of other options available, no way to special order, nothing. The one item I do regret not getting is the exact wheels that I would like. Fiat has not made it easy to change wheels or special order the wheels I would like. The dealership is great, though -- much more laid back than others I have dealt with in the past. I am recommending it to others.