AutoNation Ford Bradenton

I understand about supply chain issues and even staffing problems so the fact that it took nearly 5 weeks to get my truck fixed was not a surprise to me. All of my mechanical needs were taken care of. Lack problems so the fact that it took nearly 5 weeks to get my truck fixed was not a surprise to me. All of my mechanical needs were taken care of. Lack of communication was a huge problem for me though, no one answers the phone or calls back. Even if there was a lack of personnel, someone should still make customer service a priority - we do understand but being ignored is infuriating More

It took 9 hours to get oil change and tire rotation. That’s nuts. Will rethink service elsewhere. That’s nuts. Will rethink service elsewhere. More

I have a brand new 2022 ford escape hybrid. The back hatch was not opening correctly. I scheduled the appointment for 830am. I arrived at 810am.The line to get to someone was extremely long. Ha The back hatch was not opening correctly. I scheduled the appointment for 830am. I arrived at 810am.The line to get to someone was extremely long. Having one porter is not an ideal situation when the scheduler is scheduling everyone for the same time. The car was not brought into the shop until after 9am. More

Went for scheduled oil change. Took over 3 hours. I should have been called to reschedule. everyone in the room was there for 3 hours or more. Inconsiderate of our time. Took over 3 hours. I should have been called to reschedule. everyone in the room was there for 3 hours or more. Inconsiderate of our time. More

The Dealership needs to minimize SCHEDULED Maintenance work wait times. My last appointment last year I waited 2 hours and thought well.... COVID-19 as raging. I waited 3 hours for a standard oil change work wait times. My last appointment last year I waited 2 hours and thought well.... COVID-19 as raging. I waited 3 hours for a standard oil change this time. Unacceptable. The only reason I may consider returning is the Service Advisor Moses Loray! Moses made every attempt to explain why this wait was occurring and he was attentive to my concerns and respectful most of all. He assured me the Service Department and Dealership was aware and actively working to resolve this. Hope so.... spoke with other customers experiencing the same wait time and you will lose customers. To be clear - I had an appointment made a week prior to scheduled time. More

I have a 2010 Ford Edge and love the car. Don’t want to get a new one. I have been taking it to Autonation for service since purchasing it. I am in and out in a timely manner. I feel as thoug Don’t want to get a new one. I have been taking it to Autonation for service since purchasing it. I am in and out in a timely manner. I feel as though they are honest with me and show and explain what my car needs. The people who work there are always friendly and helpful. I will continue using Ng Autonation for service until I die or the car dies, whichever comes first. More

Service completed in time given. Excellent customer relations. The reception engineer was able to give sound advice. Excellent customer relations. The reception engineer was able to give sound advice. More

Leasing in 2019 was super easy, got a great deal. Lease end was painless, and due to crazy circumstances I had zero cash to drop down as I switched to paying to own and their team made that work! Kev Lease end was painless, and due to crazy circumstances I had zero cash to drop down as I switched to paying to own and their team made that work! Kevin is friendly, very fun, and a master of finding the best deals. All staff were great, Gary did amazing work as well getting me the best dwals. They were also able to get me my new registration sticker before June which is superrrr helpful. Always a pleasure over there, and I thank you! Only advice is, need better coffee 😂 although it did stop me from falling asleep in my chair (It had been a very long day) More

Very customer friendly and did not have to wait all day. Very prompt.And courteous Very prompt.And courteous More