AutoNation Ford Corpus Christi

This is a review if the service department only. The service department front counter of this dealership is a joke and is the reason I will never go back to this place. My very first experience sho The service department front counter of this dealership is a joke and is the reason I will never go back to this place. My very first experience should have been the clue. I waited patiently for well over 10 minutes in the service department as 1 of 2 people there with at least 5 staff members glued to their computer screens before I got a "I will be right with you" from a lady who promptly disappeared and never saw again. Another almost 1p minutes goes by and I got a reluctant "have you been helped" by a person that was sitting there the whole time. I get ushered to a different rep other then the one who asked and make an appointment to drop off my truck for warranty diagnostic work. Appointment day comes and I'm 2 minutes late to my 10:30, but that didn't seem to matter because after over 10 minutes of being ignored by an entire team of people yet again (along with 2 other customers). Finally get asked "what are you here for?" And I state "I have an appointment that I setup in person 5 days prior". I'm told I don't have an appointment in the system and I show them the business card of the guy who put it in which was grabbed out of my hand and never seen again by me. I et written uo for a new appointment right then and get asked of they could keep the truck overnight to finish diagnostics. I agree and get a ride back to work from a friend. Next day I inquire via phone on the status of my truck in the afternoon. I get hung up on twice during a "transfer" the 3rd time I'm sent to a line that doesn't pick up, and finally when I do get someone in service to give me an update it's super vague. It went along the lines of "it's not finished, but let me check to see if a technician has it". I think to myself how can a name brand dealership not be able to track customers cars that are going through service, and at the same I assume it's a lie to keep me from looking too deep into why it's not done. Well that person puts me on hold to "go check to see if a technician has my truck in the bays" I never hear from him again. Somebody else picks me off hold and asks what I need. I go over it again and again I get the response "a technician may have it in a bay" which I cut off and state no they don't. I have fordpass and have been watching my truck's GPS location randomly. It hadn't moved from the back parking lot where it was out the day prior so nobody has touched it and it wasn't in a bay. I request to not pull it in in an attempt to make it seem they had done something and I would be there in 15 minutes to pick it up. I was told it would be ready for me when I got there. 15 minutes later I show up. Only 1 service rep is at a desk, but this is the fastest I ever get an acknowledgement of my existence in those world (took 5 minutes or so). I explain "im here to pick up my truck because you all couldn't find time in 2 days to touch my truck on an appointment I setup a week prior" to which I got a defensive "it wasn't me". Finally pulls up my info and says another rep will be up to help get my truck. About 30 minutes later I finally get my truck back. I would have been fine with leaving it another day to diagnose the 2 small issues, but the extreme lack of customer service made me feel like I shouldn't trust this dealership with something as simple as making toast. Going to try again at the only other ford dealership in corpus christi. It's a little further away, but unlike this place doesn't already have review like what I'm leaving now. More

I didn't liked the classic pressure tactic of "there are 4 or 5 people behind that vehicle " Also when financing got complications, I didn't really got any help at all. On the other hand Dan Park did an 4 or 5 people behind that vehicle " Also when financing got complications, I didn't really got any help at all. On the other hand Dan Park did an outstanding job,exelent. Thank you , Dan. More

My wife and I had done our online research to find the exact used F150 in the exact configuration we wanted, and exactly what it would cost. It happened to be at Autonation Ford in Corpus. We also knew wh exact used F150 in the exact configuration we wanted, and exactly what it would cost. It happened to be at Autonation Ford in Corpus. We also knew what we expected our trade in value shoud be... for which we actually received a little more than expected. From the time we arrived and met with Joe Salinas, the sales associate I had already spoken with by phone, our time and experience in the Autonation showroom was efficient and professional. Joe answered all our questions, and it was clear he knew his stuff. Finance was equally efficient and brief relative to many experiences with other dealers. Overall, it was clear that Autonation respected our time as well as our business. An enjoyable experience from start to finish, and we love our F150! More

Auto nation found the truck I’ve been looking for a while and got me in it hassle free. and got me in it hassle free. More

SERVICE HELPED ME OUT NO ISSUES IN AND OUT IN A TIMELY FASHION EVERYONE WAS HELPFUL FASHION EVERYONE WAS HELPFUL More

Everything went smooth, they understood what I wanted to pay and were eager to get me down to where I wanted to be. Dan Park was a huge help and very professional. Definitely recommended. pay and were eager to get me down to where I wanted to be. Dan Park was a huge help and very professional. Definitely recommended. More

Stayed true to our deal even after delays in shipment. Joe was excellent to work with! Joe was excellent to work with! More

Took care of my vehicle in a timely. Service text finished within a few hours. It was back to pick up my vehicle. Service text finished within a few hours. It was back to pick up my vehicle. More