AutoNation Ford Fort Worth

Buying Experience and Customer Service Everyone knows how painful and time consuming buying a new car can be. First contact was established online with the dealership's internet department. Everyone knows how painful and time consuming buying a new car can be. First contact was established online with the dealership's internet department. They answered all my questions and provided all details I needed to do my research prior to my dealership visit. As promised, the vehicle we were communicating about was on site and all previously provided details were correct. After agreeing on the financials we were even provided lunch by our point of contact Yahya while the paperwork was being prepared. Based on this experience I can recommend this dealership and our salesman Yahya. More

Excellent Experience Thanks to Christine Harris Christine Harris made my vehicle buying experience fantastic. She was very knowledgeable and brought a very refreshing and energetic attitude. If I co Christine Harris made my vehicle buying experience fantastic. She was very knowledgeable and brought a very refreshing and energetic attitude. If I could afford buying a vehicle every week, I would do so - just for the exceptional customer service. More

Service manager Kevin Larson need to read this I made an appoint a week ahead of time because I told them need my truck for work. After taking my truck in at the appointed time it took THREE DAYS f I made an appoint a week ahead of time because I told them need my truck for work. After taking my truck in at the appointed time it took THREE DAYS for them to put it on the rack to look at. The service manager, Kevin Larson, gave me his "Direct Number" which I called several times over the days and he did not return my messages. More

Worst dealership! I bought my car in 2014, this company is the WORST company I have ever worked with. I would not recommend anyone to go there. I also get oil chang I bought my car in 2014, this company is the WORST company I have ever worked with. I would not recommend anyone to go there. I also get oil changes every 6 or so months with take a mini of 3 hours. Worst service ever More

NMade a cross state purchase harder than necessary Initial inquiry was quickly responded to by Chris S at the dealership. Dealer would not move on the price at all but figured it would be worth it if Initial inquiry was quickly responded to by Chris S at the dealership. Dealer would not move on the price at all but figured it would be worth it if the service was first rate. Was told service records and inspection report were available with used cars - never saw them. For some reason they insisted on sending the car to the Scottsdale dealer for pickup which complicated things greatly. I have purchased a number of cars out of state and they were simply put on a truck and delivered to me - not here. Car arrived (finally) in good shape but local auto nation sister company in Scottsdale was as confused as I was about what needed to be done with tax, license, etc. Once sale was made communication and response dropped off quickly (shocker). Once I got car home noticed windshield washer tank was leaking all over the floor. Sent a note to salesman requesting reimbursement for the issue and was promptly ignored. All in all I would say pass on doing any business with this dealership until they can see past the sale and orient toward long term and solid customer relationships. More

Don't be sorry! Take your business elsewhere! Please do not do business with these guys. The finance department sells things that are not delivered. I bought an extended 80,000 mile bumper to bu Please do not do business with these guys. The finance department sells things that are not delivered. I bought an extended 80,000 mile bumper to bumper warranty for my 2014 Mazda 6 that had 25,000 miles on it. With the warranty, the vehicle was about as much as a new one, but I thought ok that makes up for it...but after 4-6 emails and about that many phone conversations, it is nowhere to be found. All I can guess is that it was just a theft of a way to relieve me of about $1500 and then there was the maintenence agreement. I was sold one of those that I finally got. I was told all my maintenence for 5 years was covered. Well when I finally got it, it said I had up to 10 oil changes for up to 5 years. That was for $550. Of course, nobody in their right mind would buy 10 oil changes that far in advance at that price and especially if you lived far from the dealer, as I do. Finally, I also purchased the interior and exterior package since I am planning a move near the Texas coast. Now, I still do not have any kind of warranty on that, just a box with a wax or something like that for the exterior. I am not even sure at this point if they did in fact coat the exterior and interior with any kind of protection since they have lied about all else. Ok. I have now completed 4 reviews. If I get a full refund for my vehicle tomorrow, I will post that, otherwise it is off to the attorney general's office and the lawyer. I have already given them way too many chances. If you have been ripped off by these people, do not sit down and take it. Go to the AGs office and file a complaint. This is clearly criminal. The Uniform Commerical Code clearly states that a consumer merely must have the capacity to be deceived to be award triple damages. If these guys have done this to 1,000 people like they did me, or 2,000 half as much as me, they have stolen $2million. That is a lot of incentive to a thief. Please check the Better Business Bureau. There have been a large number of complaints on this company. For every one that is reported there are many, many unreported ones. More

After doing a complete diagnostic due to engine light being on, I was promised it could be completely repaired for a cost of about $1300.00. Being the car was a 2004 Tribute with 150,000 miles, I was he being on, I was promised it could be completely repaired for a cost of about $1300.00. Being the car was a 2004 Tribute with 150,000 miles, I was hesitant about putting that large sum of money into it. I was assured the car will be fine after repairs. Being 1300 miles from home I said OK. Two days later and less that 300 miles, the car had to be towed back to Auto Nation Ford in Fort Worth Tx.. A day later they told me it would cost over $ 7000.00 to repair. I said NO and asked for a refund of the $1300.00 for the work they did which they guaranteed would fix my car 3 days earlier. They refused. Due to this dealership, I not only lost $1300.00 but also the car which was not drivable. I had to leave the car there and get a rental car to get back home in Illinois. More

My wife & I wanted the best truck for the best price that we would be using for transporting horses. AutoNation asked us what we were looking for and the target price we were trying to deal with. Jason that we would be using for transporting horses. AutoNation asked us what we were looking for and the target price we were trying to deal with. Jason Applegate and the folks there were very professional, accommodating, friendly and worked very well together. When we wanted something a little different from what was on the lot, they had exactly what we asked for transported in at the price that we agreed upon with the requested upgrades. Jason Applegate and his associates that we dealt with were most interested in our satisfaction. We will recommend AutoNation to our friends and associates that they should go to this dealership. More

I went in expecting Xplan pricing which I qualify for with my employer. The salesman offerred me three different prices, all higher then the Xplan pricing I am supposed to get and higher than even their with my employer. The salesman offerred me three different prices, all higher then the Xplan pricing I am supposed to get and higher than even their website advertised that exact car (I verified the stock number). It took me telling them I was leaving for them to supposedly give me their best deal and it was still higher than it should be and their website. The whole point of the Xplan pricing is to remove the haggling. The price is published on the Ford partner website and that is the price I am supposed to get plus any "dealer additions to the model". I sent an email pointing what the cost should be and am waiting for an answer. I don't appreciate the haggling and the time wasted trying to get the pricing I qualify for. More

Ben Sornet made my buying experience very pleasent and was pressure free. I was treated nice and got a fair deal on my purchase. The other dealerships I have been at need to take lessons from Bankston a was pressure free. I was treated nice and got a fair deal on my purchase. The other dealerships I have been at need to take lessons from Bankston and their sales persons. More