AutoNation Ford Frisco

Jamie my service writer was excellent! The rest of the experience was terrible. 1)No loan car for service / warranty work. 2)Did not fix a warranty because they could not get my The rest of the experience was terrible. 1)No loan car for service / warranty work. 2)Did not fix a warranty because they could not get my truck exhibit but there is a published Ford tech bulletin on the issue. I found it in a 2 minute online search. 3) Tried to charge me $100 for an oil change that you have a posted $39.95 online price. More

My Tahoe needed so much maintenance that you all claim to have performed before the purchase. I've only had the SUV for 90 days this Friday. Possibly your Ford technicians do not need to work on Chevrolets. have performed before the purchase. I've only had the SUV for 90 days this Friday. Possibly your Ford technicians do not need to work on Chevrolets. There is some additional training needed if this work was allegedly completed, but needed to be redone less than a month after my purchase. More

Michael did a great job helping me with the new Ford Maverick. Thank you Michael Maverick. Thank you Michael More

I would like to thank Fabian for his unwavering commitment to great customer service. Kurt and the service team for their hard work and efforts in keeping my truck on the road. Finally, Naomi thank commitment to great customer service. Kurt and the service team for their hard work and efforts in keeping my truck on the road. Finally, Naomi thank you for the team leadership that has very obviously had a great impact on crews. Thanks again for helping me keep my truck on the road. More

Nice service and fast. Staff friendly. Will come back for maintenance. Very satisfied about this service Staff friendly. Will come back for maintenance. Very satisfied about this service More

Booked an appointment in December to get a recall completed (rear camera) and my headliner fixed as it's detaching from the soft top (Known issue, Technical Service Bulletin 23-2024) but they didn't completed (rear camera) and my headliner fixed as it's detaching from the soft top (Known issue, Technical Service Bulletin 23-2024) but they didn't have the parts available. They said they would call me back but never did. I kept calling and finally got an appointment 5 months later because they "finally had the parts in". I show up on the day of my appointment and again, they don't have the parts and said there was nothing they could do. I purchased the Bronco at this dealership but I don't think I'll be coming back for Sales or Service in the future. More

Went in for inspection recall - what should have taken half an hour was told would be an hour and a half. Paperwork came back with recall inspection okay but list of suggested R&M totaling $870 from custo half an hour was told would be an hour and a half. Paperwork came back with recall inspection okay but list of suggested R&M totaling $870 from customer requested multi-point inspection (definitely did not request). When I asked about it I was told it was standard at AutoNation and then later told by a MANAGER that it was for my safety that they send me out with a safe vehicle - $105 wiper blades for safety (they worked great when I arrived) - $167 cooling system clean and flush for my safety ???? I know why the hour and a half - trying to squeeze everything they can out of people and claiming safety to create fear and push the gouging overpriced spend! Service advisor was great and only following company policy I’m sure - MANAGER not so much - super smart and slowly explained safety reason for multi-point inspection but struggled to explain why they put it down as customer requested when that was an obvious lie! More

Very good dealership in Frisco. Knowledgeable and gives us room to negotiate. Highly recommended for Knowledgeable and gives us room to negotiate. Highly recommended for More

Had the opportunity to work with Cory Kunkleman and Scott Alter. Both were easy to work with and provided great service. Cory is the Ford Performance and aftermarket manager. He knows the business inside a Alter. Both were easy to work with and provided great service. Cory is the Ford Performance and aftermarket manager. He knows the business inside and out. Scott has been with the dealership for almost 20 years. The sales process was quick and painless, with both parties getting a fair deal More