AutoNation Ford Frisco

This is the third Ford car I have purchased and the costumer service has always been outstanding! My fusion had a recall and dealership took care of it right away. My escape had engine issues and I was costumer service has always been outstanding! My fusion had a recall and dealership took care of it right away. My escape had engine issues and I was also taken care of with those issues. Costumer service is always top notch and the team that helped this with this last purchase were wonderful. I am a proud Ford owner and I look forward to doing business with Ford for a long time. More

Slow, unorganized, no regard for client. Appeared to be understaffed. The staff there appeared to only be concerned with making it through today and not providing quality customer service. Appeared to be understaffed. The staff there appeared to only be concerned with making it through today and not providing quality customer service. More

I had an appointment for a simple oil change. I waited at the dealership. It took 2 hours for the oil change. I had to ask about it and they said was just finishing up. Never had an oil change I waited at the dealership. It took 2 hours for the oil change. I had to ask about it and they said was just finishing up. Never had an oil change take about 2 hours. More

Took my Ford Edge in for 22K mile service. Service advisor, Fabian, advised what was needed for servicing, the upfront cost and the approximate wait time. Vehicle was ready in less time tha Service advisor, Fabian, advised what was needed for servicing, the upfront cost and the approximate wait time. Vehicle was ready in less time than expected. Great service on this and previously owned vehicle at this dealership. More

Excellent dealer ship great deals and great people honestly would come back to this dealership for my next car honestly would come back to this dealership for my next car More

I clearly stated the reason for my service visit. The service representative tried to pressure me into additional service that I was not ready to perform on my vehicle. When I declined that service The service representative tried to pressure me into additional service that I was not ready to perform on my vehicle. When I declined that service, the service representative was rude. Even though I purchased this vehicle from AutoNation, I will no longer take my vehicle there for service due to the way I was treated. In addition, I will not be purchasing any future vehicles from this dealership. We as consumers have options, there is no reason to give money to any business that is not respectful of my wishes and / or treats me with disrespect. More

F250 was in the service department under warranty for a repair. They had it for 2 weeks. Never called me once, After two weeks they said it was ready we picked it up and it still has the same problem. repair. They had it for 2 weeks. Never called me once, After two weeks they said it was ready we picked it up and it still has the same problem. More

Elmer the service advisor was very helpful. AutoNation as a whole is a very good dealership to deal with. AutoNation as a whole is a very good dealership to deal with. More

I do not understand why I need to fill this part out. It would be easier if not reqiured It would be easier if not reqiured More

Elmer was great, called me in less time he said it would take to be ready, Yay! They also used lyft to get me to & from work very convenient. I was happy & pleased with my service today! THANKS AUTONATI take to be ready, Yay! They also used lyft to get me to & from work very convenient. I was happy & pleased with my service today! THANKS AUTONATION FORD!!! More