AutoNation Ford Frisco

I’ve bought 2 new cars in the last 7 years , they have done all my service work “ up until now “ I will not go back ! Mechanic got grease on my headliner, I was charged for tire rotation and oil change , done all my service work “ up until now “ I will not go back ! Mechanic got grease on my headliner, I was charged for tire rotation and oil change , the tires were not rotated! and I’m not sure about the oil change ! This dealership has gone to xxxx in a hand basket! More

I liked the very fast service, the team that attended me was very kind even though I had difficulties with English they put a person to translate I am grateful for your attention was very kind even though I had difficulties with English they put a person to translate I am grateful for your attention More

Things were good at first but never heard from the advisor again. Elmer did some good things but never communicated after the initial check in advisor again. Elmer did some good things but never communicated after the initial check in More

I have a service package and was getting a routine service performed. I reported a brake issue at time of drop off and suspected i needed brake pads. Service advisor stated he would call this morning service performed. I reported a brake issue at time of drop off and suspected i needed brake pads. Service advisor stated he would call this morning when they visualized the brakes. He did not call. I had to call and check status myself that afternoon, and then was told i did in fact need brakes it would be completed at the end of the day. I went for pick up after work and then told it was gonna be close of business atleast at 9pm. More

The wait was long but I didn’t mind because they had free water in the lobby, the wifi was good and they played good country music! water in the lobby, the wifi was good and they played good country music! More

I had a great experience at this dealership and this was my very first time there. I came in for one service and left out with a lot more than I expected…but was much needed and I appreciated that. The only my very first time there. I came in for one service and left out with a lot more than I expected…but was much needed and I appreciated that. The only negative is that the wait times were super long and I got there very early. Other than that, my service advisor was great, staff was great, and I’d return again. More

Good to go for service and everything is addressed and the person who is handling the care was really good the person who is handling the care was really good More

My experiences with AutoNation Ford Frisco have been awesome. The rep was friendly, honest and very professional. Everything was explained before and after service was performed, and my vehicle was read awesome. The rep was friendly, honest and very professional. Everything was explained before and after service was performed, and my vehicle was ready when promised. I’m not sure if they service other makes/models, but they do an awesome job on Fords. I highly recommend AutoNation Ford Frisco. Cynthia, A Satisfied Customer More

Service took longer than I thought, 3 hours vs an estimated 1.5 to 2 hours. Apart from that the Service Advisor was professional and courteous. Only complaint really is that we use this facility fou estimated 1.5 to 2 hours. Apart from that the Service Advisor was professional and courteous. Only complaint really is that we use this facility four times for the servicing of my wife’s and my car and I can never, ever book an appointment online. More

Did not complete all work requested. Unacceptable wait time just to get car looked at. Advisor was pleasant and helpful but the dealership seems to have a poor customer service culture. Unacceptable wait time just to get car looked at. Advisor was pleasant and helpful but the dealership seems to have a poor customer service culture. More