AutoNation Ford Frisco

Brought our Ford Edge in on 4/1 to find cause of issue with air conditioning not cooling. No one called for status. Called on Monday to find out they would not be looking at the car until Thursday!! Th with air conditioning not cooling. No one called for status. Called on Monday to find out they would not be looking at the car until Thursday!! This was not stated when we made the appointment or at drop off. Did not hear anything by Thursday afternoon so we call and told them to forget it and will take to a local repair shop. Took it to a local repair shop that evening and had it back the next day repaired for minimal cost. Have taken three of our Fords here and have had repeat issues with long waits (days/weeks) for assessment/repair each time. Will never have repairs done again at AutoNation Ford of Frisco!! More

Fabian was very helpful and kept me updated on the truck getting fixed. After dealing with other dealerships that could not fix the problem Autonation was able to find the issue and fix it in a timely mat getting fixed. After dealing with other dealerships that could not fix the problem Autonation was able to find the issue and fix it in a timely matter. Thank you. More

Everyone from sales, management, to finance was wonderful. I shopped MANY dealerships before I decided this was the right one and I am so glad I did business with them. They went out of their way t wonderful. I shopped MANY dealerships before I decided this was the right one and I am so glad I did business with them. They went out of their way to make sure I was happy and comfortable through the whole process and just the happiness of all the employees I encountered was infectious. Thank you all so very much! More

Their customer service is awesome. and the wait time wasnt long.and they took my car at the appointmant time. thats awesome and the wait time wasnt long.and they took my car at the appointmant time. thats awesome More

courteous, timely, and attentive. Can't think of anything else to say. So far have done a good job. Can't think of anything else to say. So far have done a good job. More

Mohammed was Extremely helpful with getting my car inspected to my tag renewal. Many Thanks inspected to my tag renewal. Many Thanks More

Understaffed but make the best of it they can. Unfortunate the service industry has declined. Unfortunate the service industry has declined. More

Start to finish, this was a great experience! My sales person Alexander Denney is so knowledgeable, NOT salesy (can I get a hallelujah?!) and an overall super nice guy to work with. You can tell My sales person Alexander Denney is so knowledgeable, NOT salesy (can I get a hallelujah?!) and an overall super nice guy to work with. You can tell he loves what he does and it’s so nice! He was very helpful through my Bronco ordering process, keeping me updated and answering any of my questions along the way. I truly appreciate his efforts! I also financed through AutoNation and AJ, our cool finance guy was great! He took the time to explain all.the.things. and really personable and fun! I will not hesitate to come back to AutoNation Frisco for any future vehicle needs and I certainly will be more than happy to recommend them to friends in the future. Thanks for all y’all did for us, guys! More

Great deal and great service! We had a difficult situation but managers helped us ! Highly recommended We had a difficult situation but managers helped us ! Highly recommended More

Well rounded and friendly staff! They all made this process easy and enjoyable! 5 stars for ford Frisco!! They all made this process easy and enjoyable! 5 stars for ford Frisco!! More